COUNTRY DIRECTOR : ASCENT SOCCER  (Location: Lilongwe, Malawi) Target Start Date: January 2027  Ascent Soccer is seeking an experienced, passionate and impact driven football leader, coach and mentor who believes in education and opportunity for under-served talent and promise. ABOUT ASCENT SOCCER Ascent Soccer unlocks the competitive advantages in Malawi and across Southeast Africa to identify and develop youth football talent, by delivering professional level soccer training, education, personal development and global pathways for youth of talent and promise. Ascent Soccer launched in 2015, and quickly became the region’s top full-time youth football academy and scholarship program. In the past five years alone, Ascent Soccer has produced 50+ youth and senior internationals, which includes four starters for Malawi’s Senior Women’s National Team, who just reached the 2026 WAFCON Finals and qualified for the nation’s first (female or male) FIFA...

THE ROLE: • Deliver a friendly, positive and inclusive welcome to supporters attending the Riverside Stadium. • Proactively engage with supporters and contribute to an enjoyable matchday atmosphere. • Support the delivery of activities and engagement opportunities across the Generation Red Family Zone and other designated areas. • Provide practical help and guidance to supporters, helping their matchday experience run smoothly. • Be approachable and responsive to the needs of children, young people, families and other supporters. • Work collaboratively with colleagues across Supporter Services, stewarding and other matchday teams. • Attend relevant matchday briefings, training and development sessions organised by Middlesbrough Football Club. • Identify and promptly report any concerns, incidents or issues to the GRFZ Team Leader or appropriate member of staff, following Club procedures. • Complete any reasonable additional...

THE ROLE: • Deliver exceptional customer service to supporters across multiple communication channels. • Supporting sales of products including tickets, season cards and coach travel. • Accurately process payments and maintain financial records. • Support Ticket Office administration and after-sales enquiries and service. • Resolve customer queries and complaints in a professional manner. • Assist with cash handling, reconciliation, and banking procedures. • Work collaboratively with internal departments and external clubs to support successful ticketing operations. THE CANDIDATE: Essential • Previous experience in a customer service or customer-facing role. • GCSE Maths and English (Grade C / 5 or above) or equivalent qualifications. • Experience handling cash and processing card payments accurately. • Good IT skills, including experience using Microsoft Word and Excel. • Strong communication and...

Key Responsibilities Individual Player Development & Learning Plans • Own and maintain Individual Learning Plans for a group of first-team players, including a structured database of relevant training and game clips that support Individualized development objectives. • Proactively produce insight reports and video packages that highlight development trends and performance patterns at both individual and team level. Game Model & Best Practice Database • Build and maintain a database of training and match best-practice clips aligned to the club’s game model, ensuring content is easily accessible for coaches and players. • Contribute to the continuous refinement of the game model through video and data evidence. Match & Training Capture / League Compliance • Film & code all first-team training sessions to enable immediate video review. • Assist with the live capture process for home & away first-team...