Newcastle United FC
Newcastle upon Tyne, UK
About the role
The Premium Accounts Manager is responsible for designing, delivering, and continuously enhancing a first-class, luxury-standard client experience for Premium members, seasonal guests and high-value customers.
Leading the Premium Experience team, you will ensure exceptional service, seamless communication and personalised engagement throughout the season, playing a key role in driving renewals, upsells, loyalty and long-term revenue stability. The role also owns CRM integrity, insight generation, dashboard reporting and the development of client experience strategies that improve the full end-to-end Premium customer journey.
What you’ll do
* Lead, motivate and develop the Premium Experience Team, ensuring continuous professional development aligned with club values.
* Develop and deliver a Premium Experience Service Model that guarantees members receive a seamless,...