City Football Group
Manchester, UK
Purpose:
Our Playmakers are the core match day team who help the Events Team deliver our match day entertainment and are the first people fans engage with as they arrive at the Etihad Stadium, Academy Stadium and MCFC Kids Fan Zone event. Playmakers are the public face of the club and are critical in our drive to deliver excellence in fan experience. The main objective of a Playmaker role is to:
Welcome fans to the stadium and being the face of Manchester City.
Improve and enhance engagements with supporters.
Provide a welcoming, helpful and enthusiastic approach to all supporters.
Listen to fan feedback and ensure all comments are reported
Create the best possible experiences for fans and visitors
Track interactions and measure engagements with the tools provided.
The role can offer you hands-on customer service experience which you...