39 Customer Service jobs

The Purpose  The Customer Care Team investigate and respond to compliments, feedback, and complaints, which are generally received via email.  In addition, they support the Sales and Service team, who are the first port of call for Manchester United’s valued members, season ticket holders, fans, and prospective customers with queries around ticketing, membership, match day updates and more. As a member of this team, you would be responding to all forms of communication in a highly professional and informed manner, identifying effective solutions where appropriate. You would also look to identify any opportunity to recommend additional Manchester United products to enhance the customer experience. You would be required to respond to supporter complaints and feedback in a professional manner and in accordance with the Club Charter and standards. An ability to take ownership to resolve issues to a satisfactory conclusion and within agreed timescales is...

Real Salt Lake is looking for energetic individuals to provide excellent customer service and warm welcomes to our premium customers. This is a part-time position that is an excellent entry into a career in sports.   ESSENTIAL FUNCTIONS: Scans tickets, greeting guests, and seating our premium members and guests. Create relationships with members and guests while displaying excellent customer service and being available for all customer needs. Hosts postgame autograph sessions and parties which include attending to guest and player needs and assisting with photographs and autographs. Other duties as assigned.   ATTENDANCE: Applicants must be available for all Real Salt Lake matches and related events. Timely and regular attendance is an expectation of performance for all employees.  To ensure adequate staffing, positive employee morale, and to meet expected productivity, employees will be held accountable for adhering to their...

Position Title: San Jose Earthquakes Gameday Experience Representative   This is a part-time position that will help enhance the game-day experience and create memorable moments for San Jose Earthquakes fans at home games. Salary starts at $17.40/hr. with the opportunity for monetary bonuses.    Primary Responsibilities:   Enhance the fan matchday experience at PayPal Park by fostering lasting memories for fans.  Assist with lead-generation and name capture efforts in the stadium.  Assist with on-field ceremonies and half-time contests, including group tickets team to set up flags.  Help execute various fan engagement activations including, but not limited to, hair dye station, photo squad, run trivia with fans, and more.  Suggest content ideas that improve fan engagement and stadium atmosphere.  Be a knowledgeable representative of the San Jose Earthquakes.  Work all Quakes matches at PayPal...

¡En LaLiga Tech seguimos creciendo!   ¿Eres una persona proactiva y curiosa, a la que le encanta el trato con el cliente, con experiencia de, al menos, 2 años en sporte a suarios y con conocimientos de servicios API y Webservices?  ¡Sigue leyendo! Nos encontramos en búsqueda de dos nuevos/as compañeros/as que se incorporen como Tecnico/a de Soporte CAU en el quipo de Soporte de Negocio de LaLiga Tech. Te encargarás de dar soporte técnico especializado desde el punto de vista de negocio sobre las fucnionalidades de varios servicios tecnológicos de LaLiga Tech, dando respuesta a las consultas, incidencias o peticiones de nuestros clientes, los clubes. FUNCIONES:   ¿Qué harás en tu día a día? Soporte técnico especializado desde el punto de vista de negocio sobre funcionalidades de varios servicios...

The overall purpose of this role is to ensure Scotland Supporters Club memberships, Debenture scheme ticket sales as well as general ticket sales and match day operations are administered in accordance with Scottish FA policy whilst providing first-class service delivery to all Scottish FA customers and stakeholders, ensuring inclusivity for all. The ideal candidate will have: Proven experience of working in a customer facing and administrative role, within a ticketing environment.   Excellent interpersonal and communication skills. Proficiency in the application of office systems such as MS Word, Excel and PowerPoint. The position is based in the Association’s offices at Hampden Park, Glasgow. If you think you have the necessary experience, skills and competencies for the role, and you wish to apply please send your completed application no later than  Wednesday 9 th  February 2022 at 12 Noon . Please state the Reference  HR/189...

Wigan Athletic Football Club is recruiting for a Ticket Office Team Member to work within the Stadium Ticketing Office. The successful candidate will be required to sell season tickets and matchday tickets for both Wigan Athletic Football Club and Wigan Warriors Rugby League Club. The role will require you to complete general admin duties relating to the sale and maintenance of tickets; whilst providing first-class customer service at all times. Working hours: Full-time, 5 days over 7 with evening, weekend and bank-holidays required Contract type: Permanent You will: Report directly to the Ticket Office Manager Sell matchday and season tickets through the ticketing system in a polite, courteous and professional manner. Deal with enquiries from supporters relating to ticketing and general customer service duties. Enhance the reputations of both Wigan Athletic and Wigan Warriors by providing outstanding customer service to all supporters at all times....

We are Hartford Athletic. Our mission is to provide a world-class professional soccer experience and build community through the beautiful game. We are looking for fun, outgoing team members who would love to become part of our event experience. You will enjoy a great work environment. This is a great opportunity to supplement your income while enjoying fun and exciting events. Our employees work the Hartford Athletic home matches as well as occasional club events, consisting mostly of evenings and weekends. This position is ideal for those looking for a fun and exciting part-time/event-based job. Match Day Associate Job Duties (but not limited to): Greet guests as they enter the facility. Assist guests in locating their seats and/or stadium amenities, such as restrooms, concession stands, and merchandise locations. Distribute promotional items as guests enter and exit the stadium. Provide excellent customer service by assisting fans in any way possible and...

A vacancy has arisen for a Reception and Administration Assistant to join us at AFC Bournemouth. Title:   Reception & Administration Assistant (part-time)       Reports to:   Human Resources Manager Location:   Vitality Stadium Hours:   Monday–Friday, 1.30pm–5.30pm (20 hours per week) About AFC Bournemouth AFC Bournemouth is a family and community club. We strive to deliver a professional, friendly and welcoming approach in all areas of the club. With a small backroom operation, you will be joining a tight knit group who pride themselves on hard work, passion and togetherness. Main Duties Answering and redirecting where required incoming calls within good industry standard measures. Answering and/or redirecting enquiry emails within a set time-frame and incorporating club and best practice guidelines Processing of incoming and outgoing post Dealing with deliveries and ensuring their timely collection Ensuring the reception area is well...

Job Title:  1901 Club Executive Employer : Brighton and Hove Albion Football Club Location:  American Express Community Stadium, Brighton Hours:  Full time, 35 hours per week Job Type:  Permanent Deadline Day:  8th February 2022   Who are Brighton and Hove Albion Football Club? Brighton and Hove Albion Football Club are proud that our elite teams compete at the highest level of football in England, those being the Premier League and the Women's Super League. Our home, the spectacular 32,000 capacity American Express Community Stadium hosts our Premier League journey whereas The People's Pension Stadium in Crawley, with a capacity of over 6,000, mainly hosts our WSL journey. Our ambition is to be a top ten Premier League club and a top four WSL club.  A commitment to high performance and high professional standards is at the heart of everything we do.   The job Brighton & Hove Albion Football Club...

JOB DESCRIPTION: Supporter Services Assistant Department Commercial Report to Head of Supporter Services   Contract Full Time (40 hours pw) Salary & Benefits    £18,000.00 - £22,000.00 per annum Medical Insurance & Health Cash Plan 25 Days Holiday plus bank holidays Enhanced Company Sick Pay Cycle to Work Scheme Primary Location Swansea.com Stadium The Role Swansea City AFC are recruiting for a Supporter Services Assistant, who will also undertake duties of a Disability Liaison Officer (DLO) role. The successful candidate will to be the first point of contact for the clubs’ supporters and visitors.  The ideal candidate will have a sound understanding of the Equality Act 2010 and a positive and co-operative nature. Roles and Responsibilities Front of House Support Meet and greet stadium visitors Answer telephone, email and in-person queries, directing them to the appropriate person or department Assist with...

Member Services Executive Red Bull (USA) Harrison, NJ The New York Red Bulls are one of 28 teams in Major League Soccer (MLS). RBNY, one of the ten charter clubs of MLS, have competed in the league since its founding in 1996. The Red Bulls play home matches at Red Bull Arena (RBA) in Harrison, New Jersey. The three-time MLS Supporters' Shield Winners are owned by the Austrian beverage company Red Bull for which the team is named. The New York Red Bulls offer one of the nation's premier youth soccer development programs, from local soccer partnerships across New York and New Jersey to Regional Development Schools and the Red Bulls Academy teams. Purpose of this Job The Member Services Executive is directly responsible for all revenue goals associated with a defined base of existing season ticket holders, including renewals, referrals, add-ons, groups and upgrades. This is achieved by providing world-class service, building excellent relationships with...

TITLE:   Matchday and Events Assistant  DEPARTMENT:   Business Operations REPORTS TO:   Director of Operations ROLE TYPE:  Part-Time, Hourly SCHEDULE:  5-10 hours per week on Sounders FC matchdays and events    OUR CLUB When you join Sounders FC you join a soccer-loving, socially progressive, ambitious Club rooted in the best soccer city in America. We have one of the most passionate sports fan bases in North America who are invested in the Sounders as much for our commitment to making a positive impact in our communities as they are for our winning traditions having been in the playoffs every year since our MLS debut in 2009.  THE OPPORTUNITY The Matchday Assistant will help our club create and achieve special moments for Sounders FC Season Members and fans by assisting with matchday operations and game presentation needs and other events at Lumen Field.  We need individuals...

Main goal Are you a well-organised football enthusiast looking to work at the heart of the European game? Do you have an eye for detail, good understanding of European football, an affinity with refereeing and good communication skills? If so, we have an excellent opportunity for you to join our Football Operations unit. As Match Services Assistant, you will: - Ensure a suitably qualified referee team is present and on time for every UEFA match; - Help organise referee courses, tournaments and other events that support the development of referees and refereeing; - Recognise and meet match officials’ needs in a service-oriented manner; - Assist with the appointment and administration of UEFA match officers (delegates, referee observers and venue directors).   Key responsibilities Operations: - Providing the necessary lists and reports to those responsible for appointing referees (lists of match officials with marks, availability...

JOB TITLE:  Community & Marketing Mascot SUPERVISOR:  Community Relations Manager  DESCRIPTION:  The San Jose Earthquakes are currently seeking a part-time, seasonal Mascot. This position reports directly to the Community Relations Departments and is responsible for but not limited to the following:  • Performing at all San Jose Earthquakes regular season home games and at a select number of other games during the 2022 Season  • Performing at youth soccer events, parades, festivals, grand openings, etc. on specified days during the week and on weekends throughout the year  • Performing at off-site community appearances  • Creating skits, dance routines, and other forms of mascot-related entertainment and crowd interaction  • Responsible for researching, creating and/or purchasing props and costumes for the mascot • Represent the Earthquakes as ‘Q’ at...

Chicago Fire Football Club is a Major League Soccer team that was founded in 1997 and is Chicago’s ambassador to the global sport of soccer. The Club recently returned to Soldier Field as well as opened a new 50,000 square foot office in the heart of the city. With tremendous growth and expansion, the Club is laying the foundation for an audacious and ambitious vision that will transform the brand and the success of the Club in the coming years. Some of the fabulous employee perks Chicago Fire Football Club offers to full-time employees include: Work-Life Balance Option to work remotely 1 week from any place of choice per year  Flexible work arrangements & hybrid scheduling (upon manager approval)  Paid Time Off 3 weeks of Paid Time Off upon hire 22 days of paid holiday time off (including 2 weeks off at the end of each calendar year) 4 hours of Volunteer Time Off per month Excellent Benefit Programs  Medical,...

Job location:  Crystal Palace Football Club, Selhurst Park stadium and other sites as needed Contract type:  Full-time Salary:  Competitive Open date:  20/01/2022 Close date:  03/02/2022 Crystal Palace Football Club are looking for a Supporter Service Supervisor to join our team and supervise a small team of Supporter Services Executives who assist CPFC customers with ticketing queries and liaise with relevant departments on any upselling achieved or extra requirements. You will focus on inspiring Supporter Service Executives in selling tickets, memberships and any other experiences or products to existing and prospective new customers. You will be responsible for… Ensuring the Supporter Service Executives maintain the highest level of customer service at all times ensuring the best positive visitor and customer experience whilst adhering to CPFC best practice standards and management instructions....

Stoke City Football Club of the English Football League is looking for Corporate Matchday Hosts to support its Matchday Hospitality and special event operations at the bet365 Stadium.  The successful applicant will be the first point of contact for meeting and greeting corporate customers, visitors and Club personnel. You will provide a welcoming atmosphere for all guests, always going the extra mile to ensure customer satisfaction. You will be responsible for answering queries and providing information as required. You will identify and meet the needs of customers, recognise potential complaint situations and make effective steps to avoid or resolve these situations whilst striving to deliver first class customer service and a fantastic match day experience.  The ideal candidate will be available to work evenings and weekends to cover matchday fixtures and other adhoc events at the bet365 Stadium.  Positions will be offered on a casual and intermittent...

NVITATION TO APPLY FOR THE POSITION OF SECRETARY TO THE UNITED KINGDOM ARMED FORCES FOOTBALL (UKAFF)  1.   UKAFF is the pinnacle of Military Football  UKAFF has the following aims:    To promote the image and improve the standard of UK Armed Forces (Service) football.  To provide Service Personnel from all 3 Services with the opportunity to play together at a highest possible level within Defence.   To provide Service Personnel from all 3 Services with the opportunity to coach and referee at the highest possible level within a Defence.   To win the Kentish Cup (men) and the Presidents Cup (women) and to maintain a fixture calendar of high quality international fixtures.   Provide the means to support Defence Engagement activity, where the opportunity and resource exists to do so.   Provide governance and oversight of the annual Inter-Service competitions.   In line with...

Job purpose The role of Supporters Liaison Officer (SLO) is to work as a functioning bridge between the Club and supporters of the Club. The intent of the SLO is to build relations with the Club management and the fans through two-way communication, informing supporters about decisions made by the club and informing the club about the fans' point of view. The role is proactive and designed to promote cooperation, understanding and partnership between Supporters and Club.   Key responsibilities • To develop a comprehensive understanding of relevant matters affecting the relationship between the Club and its supporters (e.g. health & safety regulations; ticketing; social media; PR/Marketing; travel arrangements etc.) • Attendance, availability and point of contact at home matches and at away matches or events wherever required. • To effectively monitor, collate and manage positive and negative feedback from supporters, liaising with...

Position:  Guest Experience Representative  (Part Time/Event Days) Summary:   Each Guest Experience Representative will report directly to the Manager, Guest Experience.  They will serve as a front line representative entrusted in keeping Earthquakes Stadium safe and secure as well as helping to create positive memorable experiences for our Guests on Event Days. Starting at $20.00/hr. Opportunity for monetary bonuses. Responsibilities include but are not limited to:   Act as a front line representative assisting with guests and staff at all entry points of the Stadium Securing  gates and access points to ensure guests do not enter without an appropriate ticket/credential Direct fans around facility, ensure safety of staff and guests and communicate stadium policies to guests. Work locations may be inside the stadium, outside the main gates and/or other duties as assigned Provide guidance and direction to guests entering...