52 Customer Service jobs

Casual Ticket Office Assistant Department: Ticket Office Accountable to: Ticket Office Manager Criminal Record Check Required: Basic check Hours: Variable Contract Type: Casual     What will you be doing? We are looking for Casual Ticket Office Assistants who are presentable, reliable and have a passion for delivering exceptional service to our customers. The Ticket Office can serve a large number of supporters every day, including weekends; and it is essential they are delivered the standard of service we are expected to provide. It will involve providing an extremely high standard of customer service both face to face and over the telephone, as well as dealing with customer queries and enquires in a friendly and professional manner. The main duties of the role will be to sell Match Day and Season tickets through our ticketing system. You will be a face of the Club at the Ticket window and will be tasked with giving our supporters the best level of...

Vacancy Description   Senior Fan Experience Manager We`ve got an exciting opportunity to come and join the Fan Experience Team and lead the alignment and improvement of end-to-end experiences and service delivered at LFC. The Fan Experience team work collaboratively across all departments to identify and initiate improvements to ensure fans have a world class experience whenever and wherever they interact with the Club. Working in this role, you (and your team) will utilise your leadership, strategy development, stakeholder, change management and analytical skills to assess the quality of delivery today, identify opportunities to improve and then deliver governance, expertise, enthusiasm, support, tools, knowledge and training to do this. The role reports to the Vice President of Fan Experience, who is responsible for the overarching fan experience strategy and engagement delivered Club wide, as well as the delivery of service to supporters via the Fan Services team....

Description Columbus Crew is seeking a Supporter Liaison to develop and maintain relations with Supporters for matchday & non-matchday initiatives, city marketing, ticketing, and supporter recruitment. The Supporter Liaison is responsible for all Club communication with the Nordecke Supporter group and has a real understanding and passion for the MLS fan culture, which will help create a memorable experience both on and outside of matchday.    Essential Duties & Responsibilities Act as the intermediary between the Supporters and Club, which includes serving as the main point of contact for all supporter engagement and Crew supporter ticket sales and service.  Work with Supporters on a TIFO schedule throughout the season – making sure they are aware of theme nights, team/player milestones, etc. to ensure they are cohesive with club initiatives. Serve as the main point of contact and organizer for the supporter “March to the...

ACTIVITY TEAM MEMBERS An exciting opportunity has arisen to join our Supporter Services Matchday Activity Team, providing a memorable match day experience to our supporters. THE ROLE Delivering a variety of Generation Red Family Zone (GRFZ) activities Entertaining supporters and guests attending the GRFZ, especially our younger supporters Participating in pitch side activities Involvement in our Matchday Sensory Room, FanZone and Twe12th Man Bar Activities Attending briefings and training sessions THE CANDIDATE Our ideal candidates will be professional, enthusiastic, friendly, self-motivated and articulate since you will play an important role in providing a fun, entertaining, engaging and safe environment for our supporters. You will also need to have: Experience of working with young people within an activity-based organisation (i.e. a school, scouts, youth club, etc). The ability to work as part of a team and be willing to work...

We are a football club with a desire to be the best and are always looking for talented people to join our Everton Family.   Everton is a workplace people crave to join, where extraordinary talented people belong, thrive and deliver the remarkable. Casual Steward Everton Football Club is looking to recruit a variety of casual Matchday Stewards, who will provide a safe and friendly environment and offer support and guidance to supporters. You will be working as part of a large team of Stewards playing a key role in ensuring home and away supporters have the best matchday experience possible.   The successful candidates will need to have strong customer service skills and be able to work well in a team and be able to perform under pressure in an ‘always on’ environment and operate in a fast-moving environment.   Our ideal candidates will need to have a proven track record in; event, arena, stadium, public, and entertainment...

Job Summary: Liaising with all internal & external stakeholders in order to develop and deliver an engagement strategy for our fans, so they feel respected and valued by the club whilst delivering a world-class level of service to every visitor. Manage all feedback into the club and ensuring the views of our fans are considered within club policy and decision-making.   Roles and Responsibilities: • Manage the Supporters Services team who are responsible for the day-to-day contact with supporters and club staff as well as playing an integral role in the club’s strategy for supporter consultation and fan engagement. • Ensure the club has strong relations with all fans and supporters’ groups. This includes managing the club's Supporter Liaison Officer (SLO) and Disability Liaison Officer (DLO) to achieve quality, satisfaction, and efficiency performance targets. • Create and lead vibrant and engaging customer service and...

Hours of Work : Approx. 5.5 hours per match day Contract : Casual, all match days 2021/2022 Season Location : Stamford Bridge, Fulham Road, London SW6 1HS Reporting to : Head of Matchday Safety Department : Matchday Safety     Main Responsibilities Attend pre and post-match briefings, to sign in and out and to determine duties. Know the location of and be able to operate effectively, if safe to do so, the fire-fighting equipment at the ground. Know the location of the First Aid Rooms and any First Aid Equipment kept elsewhere in the Stadium. Be fully conversant with any methods or signals used to alert staff that an Emergency has arisen. Be capable of recognising potential fire hazards and suspect packages, reporting such findings immediately to a Supervisor, the Chief Steward, the Deputy Safety Officer or the Safety Officer. Comply promptly with any instruction given in an emergency by a Supervisor, the Chief Steward, the...

Austin FC joined Major League Soccer (MLS) as the 27th club in January 2019. Austin FC will officially begin play in 2021 in the new, 100% privately financed, $260 million, state-of-the-art Q2 Stadium in Austin. Austin FC is actively seeking part-time Event Services Teammates who will work with a team to ensure that each event is set up and executed properly in order to create and above and beyond environment for every guest at Q2 Stadium. This unique role to help build a major league property and establish the core identity of a major league brand from the earliest stages is a once-in-a-lifetime and career-defining opportunity. The position is based in Austin, TX. Austin has continuously been selected by U.S. News and World Report as a top city to live in the last six years, while Forbes placed it at the top of its “Cities of the Future” list.   Are You Someone That: Has a positive attitude, strong work ethic and passion for flawless...

The Los Angeles Football Club (LAFC) is an MLS soccer club serving the greater Los Angeles area. LAFC is dedicated to building a world-class soccer club that represents the diversity of Los Angeles and is committed to delivering an unrivaled experience for fans. LAFC’s ownership group is comprised of local leaders and innovators of industry with intellectual capital, financial prowess, operations expertise and success in the fields of entertainment, sports, technology and media. LAFC is invested in the world’s game and Los Angeles, constructing and developing the 22,000 seat Banc of California Stadium and a top-flight training center on the campus of Cal-State Los Angeles. POSITION SUMMARY:   The Account Executive, Group Sales is responsible for generating group sales and growing the season ticket membership base for LAFC. Specific focus will be placed on premium areas such as suites, loge boxes, and club seats at Banc of California stadium in addition to...

Kick off your sports career with the Portland Timbers. The Portland Timbers and Portland Thorns are looking for friendly, out-going, engaging and enthusiastic individuals who want to be involved in the excitement of the phenomenon of professional soccer in “Soccer City USA!” Guest Attendants act as the primary providers of Five-Star service as they greet and direct guests as they enter and attend stadium events. Guest Attendants assist with bar code ticket entry, usher guests to their seats, watch exit doors, work parking lots, bike parking, hospitality areas, and generally assist guests with answers to their questions and directions. While working at an assigned position, Guest Attendants personally engage in conversation with guests, making them feel comfortable and welcome in a friendly atmosphere.  Guest Attendants are responsible for ensuring the safety of guests and that company procedures are being followed by guests to ensure a fan-friendly...

AEG Worldwide  is the world’s leading sports and live entertainment company with operations in the following business segments: AEG Facilities , which with its affiliates owns, manages or consults with more than 120 venues AEG Presents , which is one of the largest live music companies in the world dedicated to live contemporary music performances, including producing and promoting global and regional concert tours, music events and world-renowned festivals AEG Sports , which is the world’s largest operator of sports franchises and high-profile sporting events AEG Global Partnerships , which supports each of AEG’s divisions through worldwide sales and servicing of sponsorships including naming rights, premium seating and other strategic partnerships AEG Real Estate , which develops major sports and entertainment districts worldwide With offices on five continents, the company uses its global network of venues, portfolio of...

Title:  Fan Ambassador Department:  Sales Reports to:  Member Services Department FLSA:   Hourly, Non-Exempt             Position Summary:   Fan Ambassadors are responsible for providing an exceptional and positive experience for every guest that attends an Orlando City SC or Orlando Pride game or event at Exploria Stadium.  This may include, but is not limited to, welcoming guests at our gates, listening to fans needs and constructive criticism on game days, taking heed of things that need to be corrected, and reporting all issues and feedback to the Member Services Department.     Essential Duties & Responsibilities: Proactively engage and interact with fans throughout the stadium. Ensure that fan concerns are heard and reported to the appropriate departments. Have full knowledge of all policies, services and facility locations.  Act as information...

JOB TITLE:   Fan Experience   Events Manager DEPARTMENT:   Fan Engagement REPORTING TO:   Global Fan Experience Lead JOB FUNCTION:   Implement new fan experience strategy at Stamford Bridge, Kingsmeadow and international events in market.  DIRECT REPORTS:   Marketing Executive LOCATION:   Stamford Bridge CONTRACT:   Permanent full-time role   MAIN RESPONSIBILITIES (Play Your Part): •        Planning & Operation o    Planning and executing full fan experience on match days at Stamford Bridge & Kingsmeadow, being the lead contact and decision maker, including but not limited to: §   All club activation pre-match and in bowl (incl. half-time, full time) §   All partner activation pre-match and in bowl §   Researching and booking talent; VIP guests, former players, bands, DJs...

Interns will be responsible for assisting the box office in day-to-day operations as well as front office operations and games and events support.  Internships with the Philadelphia Union will provide qualified interns with an assortment of valuable learning experiences.  Box office experience is a plus but is not required for this position. Interns will be trained on the Paciolan ticketing system and be exposed to various forms of fan services.  Interns will be asked to work some nights and weekends.  Applicants should be familiar with Microsoft Office and possess excellent written and oral communication skills. RESPONSIBILITIES: Sell tickets to walk-up customers at the Talen Energy Stadium Box Office Fulfill all internal and external ticket orders Learn the Paciolan ticketing system Prepare the box office for game day and event on-sales Supervise game day sellers Set up and breakdown will call Provide a high level of customer...

Looking to earn your spot on the first team? The Philadelphia Union are looking for students who are looking to break into the sports industry and specifically sports ticket sales. At the Union, we pride ourselves on developing future sales executives and leaders inside our organization. If you are a passionate, hard-working, creative student than this is the position for you.   Pathway to the Pro’s: If you’re applying for this internship just to fulfill your school credits in order to graduate, look for something else. Our internship program is all about preparing you for a career selling sports. We are hiring interns who are dedicated to our team. If you are looking to start your career with an up and coming MLS franchise, then this internship in our Ticket Sales Academy is the position for you!  When we look to build our Inside Sales team, we always look to our intern class first. Approximately half of our current sales team first started in...

Title:  Team City Member  Department:  Marketing Reports to:  Manager, Marketing and Fan Engagement FLSA:  Part-time; Hourly; Non-exempt; Seasonal   Position Summary:  Orlando City SC is seeking an energetic and self-motivated individual interested in obtaining practical and relevant experience in the field of sports marketing through various events and event promotions. This position will primarily assist in grassroots marketing efforts at specific events within the Central Florida community and on gameday for fan engagement. The part-time employee will mainly work on weekends with some weekday events and games throughout the year.    Essential Duties and Responsibilities: Represent OCSC at local and regional events: watch parties, festivals, appearances, and other various assigned events. Contribute to game day fan engagement opportunities such as fan zone, game production, mascot, etc. Create a fun...

About the New York Red Bulls The New York Red Bulls are one of 27 teams in Major League Soccer (MLS). RBNY, one of the ten charter clubs of MLS, have competed in the league since its founding in 1996. The Red Bulls play home matches at Red Bull Arena (RBA) in Harrison, New Jersey. The three-time MLS Supporters' Shield Winners are owned by the Austrian beverage company Red Bull for which the team is named. The New York Red Bulls offer one of the nation's premier youth soccer development programs, from local soccer partnerships across New York and New Jersey to Regional Development Schools and the Red Bulls Academy teams. Purpose of this Job Premium Services Representatives are the face of The New York Red Bulls and Red Bull Arena. They provide game day customer service to all guests including our premium members and partners. As a Premium Services Representative, you should always be able to provide accurate information about the arena, have a natural sense of empathy, and...

Position Summary:  Event Day and Street Team Volunteers will serve a critical role within the organization, as this person will help ensure the Club is properly implementing and managing a best-in-class gameday experience as well as helping to promote the Club and our mission at other events and community engagements. Candidates will get first-hand, behind-the-scenes experience on everything it takes to operate successful gamedays and events. Essential Duties & Responsibilities: Ticket taking  Seating ushers  Team store retail associate Parking operations  Fan experience implementation (e.g. Play on the Pitch, Ball Kids, postgame photos on field etc.) Partner activation   Qualifications: Positive attitude and problem-solving approach Be comfortable interacting with fans and providing first-class customer service Perform strenuous physical duties, including carrying heavy boxes and equipment....

Background: Hartford Athletic is a United Soccer League (“USL”) club that plays its home matches at Dillon Stadium. The Club is providing qualified individuals the unique and special opportunity to help launch an expansion franchise.    Position Summary:   Hartford Athletic is looking for a Ticket Sales & Service Intern that is motivated and open to learning about growing in the industry for the Spring and Summer. The Ticket Sales & Service Intern will report to the Director, Integrated Sales & Service and is responsible for assisting the Integrated Sales & Service team on all aspects including sales, activation, and customer relations. The position will include day-to-day management of the sales process including prospecting through cold calls, email, and meetings, participating in community events, as well as customer service. Ideal candidate will have knowledge of soccer and/or strong foundation in sales, and a desire to...

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Position Summary:   The Experience Associate is a ticket sales position with the Colorado Springs Switchbacks FC where you will sell ticket products to a wide variety of targeted prospective buyers. This position requires a high outbound call volume and a strong work ethic for success. As an Experience Associate you must meet monthly, quarterly, and annual goals for ticket revenue and ticket sales so the ability to consistently achieve results is essential. This position will play a key role on game days, assisting in the operations of sales related activities for clients and patrons.   Responsibilities & Accountabilities: Make 80 to 120 outbound sales...