23 Customer Service jobs

Job Summary Reporting to the HC Deputy Director, the Front Desk Executive will provide front office reception and administrative support to the Association. The Front Desk Executive will also be required to assist in operational support during match days, and other events days where required. Duties & Responsibilities Greet and welcome guests / visitors Direct visitors to the appropriate staff and office Answer, screen and forward incoming phone calls Ensure cleanliness of reception area and meeting rooms Provide accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Arrange courier services Coordinate booking of meeting rooms Administer meeting room reservations and support setup of amenities Assist in the VIP Protocol matters Perform other receptionist duties such as franking, filing, photocopying and faxing Assist in any other matters Job Requirements Minimum 2 years...

The Club is currently seeking exceptional Stewards to work on matchdays/major events on a casual basis at Emirates Stadium. You will operate as an ambassador for the Club and provide a best in class service in order to enhance the fan and customer experience, whilst ensuring safety and security standards are maintained at all times. Suitable candidates should be smart, friendly and confident when dealing with members of the public. Responsibilities will include: Preventing unauthorised entry into the Stadium Ticket checks following protocol Ensuring safe entry and exit of fans Manage, monitor and control crowds safely Monitoring exit gates, lifts & staircases Manage conflict and queue management Offer fans and guests exceptional matchday experience Successful applicants on a casual worker basis must be able to demonstrate the following: Skills and expertise - relevant customer service experience Fan and customer focus - ability...

Wigan Athletic Football Club is recruiting for a number of Ticket Office Team Members to work within the Stadium Ticketing Office on a fixed-term basis. The successful candidate will be required to sell season and matchday tickets for both Wigan Athletic Football Club and Wigan Warriors Rugby League Club. The role will require you to complete general admin duties relating to the sale and maintenance of tickets; whilst providing first-class customer service at all times. Working hours: Full-time, 5 days over 7 with evening, weekend and bank-holidays required Contract type: Fixed-Term [3 months dependant on start date] You will: Report directly to the Ticket Office Manager  Sell matchday and season tickets through the ticketing system in a polite, courteous and professional manner. Deal with enquiries from supporters relating to ticketing and general customer service duties. Enhance the reputations of both Wigan Athletic and Wigan Warriors by...

Position Description Sporting Kansas City’s Premium Membership Services Executive is responsible for serving the needs of existing Premium Season Ticket Members with excellent customer service, providing assistance and maintaining constant contact to renew accounts while also gathering referrals to generate new business.  Accounts managed would include those members sitting in our UMB Field Club field side seating areas, Premium Terrace Tables, and Wise Power Shield Club Premium seating areas, as well as accounts located within the regular bowl seating.  The ideal candidate must be an aggressive, experienced sales and service professional who leads by example, possesses the ability to establish solid business relationships, maintains a professional attitude and maximizes opportunities to increase revenue potential, drive attendance and retention.   The position is to be a key contributor to the Sales Team, while ensuring all work is consistent with...

Position Summary: Sporting Kansas City’s Membership Services Executive is responsible for serving the needs of existing Season Ticket Members with excellent customer service, providing assistance and maintaining constant contact to renew accounts while also gathering referrals to generate new business.  The ideal candidate must be an aggressive, experienced sales and service professional who leads by example, possesses the ability to establish solid business relationships, maintains a professional attitude and maximizes opportunities to increase revenue potential, drive attendance and retention. The position is to be a key contributor to the Sales Team, while ensuring all work is consistent with the Sporting KC brand purpose: “We create memories through personalized experiences with our Club.” Sporting Kansas City is an equal opportunity employer. We celebrate diversity, equity, and inclusion, and are committed to creating an inclusive environment for...

POSITION SUMMARY: The Fan Services Associate for Sporting Kansas City ensures that guest areas are flowing safely and efficiently.  In addition, the Fan Services Associate assists guests with locating specific entrances and amenities of Children’s Mercy Park, providing pertinent event information. This is a part-time (seasonal) position. The position is to be a key contributor to the Fan Services team while ensuring all work is consistent with the Sporting KC brand purpose: “We create memories through personalized experiences with our Club.” Sporting Kansas City is an equal opportunity employer. We celebrate diversity and equity and are committed to creating an inclusive environment for all associates.  All associates are expected to positively collaborate with individuals of diverse backgrounds. We encourage all talented individuals looking for a challenge to apply.   ESSENTIAL FUNCTIONS: Greet guests as they enter all gates...

Indy Eleven internships are available for course credit only.  Interns are provided a paid monthly parking stipend, but are otherwise unpaid.  Positions are less than 30 hours per week, but will depend on the number of hours needed to complete course credit.  Work schedules will be set at the beginning of the internship. Indy Eleven will require all new interns to receive the COVID-19 vaccination prior to entering the office environment as a condition of the internship program. Valid exceptions will be reviewed, such as underlying health conditions or another validated factor which prevent an applicant from obtaining. Ticket Sales Internship This unpaid position will report directly to the General Manager, Ticket Sales and other Department Heads when pertinent.  Introduction: This internship offers similar training and development that an entry-level sales representative in the Sports Industry will receive.  You will have the opportunity to...

With the reopening of the hospitality industry and the likely return of fans to stadiums, Middlesbrough Football Club are seeking to enhance their staffing levels.   Exciting opportunities have arisen to work within our hospitality department on matchdays and events for the following roles: FOOD SERVICE ASSISTANTS Responsible for food and beverage service to customers dining in hospitality suites on a matchday. Candidates must be friendly, professional, hardworking with good customer service skills. BAR SERVICE ASSISTANTS Candidates for this role must be aged 18+ Responsible for preparing and serving drinks in the hospitality suite bars and dispense bars on a matchday. Candidates must be friendly, professional, hardworking with good customer service skills. Ideally candidates will have previous bar experience.   Closing Date: Wednesday May 12 2021

We are looking for individuals with experience of working in Customer Service, Retail and Sales with a passion for delivering exceptional customer service, increasing sales and maximising revenue to join us in our Retail Department at Nottingham Forest Football Club. Opportunities are available on a casual Matchday arrangement, so if you have other commitments, then this is an ideal job to fit around you. Retail Assistants will work in our Megastore, assisting customers with identifying and purchasing products both in store and over the phone. Key Tasks & Responsibilities • Recommend items that fit customers’ needs and wants. • Keep up to date with product information and stock and be able to describe accurately and sell product features, benefits and pricing or any special promotions. • Advise on stock availability and special promotions. • Perform till sales and take payments by cash or card. • Take inbound calls, process...

Purpose:        The Sales and Service team is the first port of call for Manchester United’s valued members, season ticket holders, fans, and prospective customers with queries around ticketing, membership, match day updates and more.  As a Sales and Service Executive you will join growing team responding to these enquiries in a highly professional and informed manner, identifying effective solutions where appropriate.  You will look to identify any opportunity to recommend additional Manchester United products to enhance the customer experience – with fantastic incentives in place for team members that reach individual sales targets. The Role Predominately based on sociable shift patterns of 8am-4pm and 10am-6pm Monday- Friday + match/event days – we will let you know your shift pattern well in advance (one month) Ensure every interaction with the Club is delivered to the highest standard of...

ABOUT COMMON GOAL   Common Goal (powered by streetfootballworld) is a philanthropic movement with an ambitious aspiration: uniting the global football community in tackling the greatest social challenges in the world today.    The idea is simple: Common Goal’s members pledge 1% of their earnings to a central fund. And together we allocate this fund to high-impact community organisations that harness the power of football to advance the UN Global Goals.   Since Common Goal’s inception in August 2017, more than 180 professional football players and managers, including Liverpool FC head coach Jürgen Klopp, World Cup winners Juan Mata and Megan Rapinoe, and football legends such as Eric Cantona have joined the movement.     YOUR TASKS   You work closely with our Membership team to deliver a world-class donor experience to Common Goal’s members (players, managers and supporters who have signed...

As we hope to welcome Imps supporters back to LNER Stadium in the near future, Lincoln City Football Club can open up a number of Matchday Host positions. Working as part of the Hospitality Host Team, the role requires a familiarisation of club guests along with a working knowledge of the relevant hospitality areas. You will welcome hospitality and VIP guests, carry out ticket checks and escort guests to their respective hospitality areas. Presenting a professional image and demonstrating the core values of the club in actions and behaviours are critical to the performance expectations of this post.   This post is part of the event day team falling under the Commercial department and is responsible to the Head of Commercial. All applicants must be aged 18 years or over and available to work Saturday’s and Tuesday’s.

JOB TITLE : Director of Customer Loyalty   ABOUT TKFC LC | St Louis CITY SC In August 2019, TKFC LC was granted Major League Soccer’s (MLS) 28th team – St. Louis CITY SC.  The team will be MLS’ first majority female-owned and female-led team, and has its sights set on bringing the MLS Cup to America’s first soccer capital. The 100% St. Louis-based ownership group is committed to the continued revitalization of St. Louis and the growth of the sport of soccer.  For more information about the team, please visit stlCITYsc.com.   Ownership’s vision is to be an exceptional club and neighbor. The team will be a part of the fabric of St. Louis and become a symbol for the future of the city and region. This is more than sport; the team will work to connect the city and region through passion and purpose. The owners have long-standing relationships in both local business and philanthropy. Their reputations for integrity,...

A fantastic opportunity has arisen to work within our ticketing department based at St. Andrew’s Trillion Trophy Stadium. We are looking for highly motivated individuals to assist the Ticket Office on an ad hoc basis when required, this will be predominately on home match days but may lead to more hours for the right candidates. The overall aim is to achieve and increase ticket sales and experience to all customers. The nature of the job will include working within our ticket offices and performing all ticketing related duties. Responsibilities include: To offer first class service to all customers, providing assistance wherever possible Serving customers to tickets Assisting customers with queries face to face at the ticket office or over the phones/emails Operate a register in accordance with BCFC procedures (after training) Keeping all areas of the ticket office, including all working spaces and back office, clean and tidy at all times Sell...

Summary:         Each Guest Experience Representative will report directly to the Manager, Guest Experience.  They will serve as a front line representative entrusted in keeping Earthquakes Stadium safe and secure as well as helping to create positive memorable experiences for our Guests on Event Days. Starting at $18.00/hr. Opportunity for monetary bonuses. Responsibilities include but are not limited to:   Act as a front line representative assisting with guests and staff at all entry points of the Stadium Securing  gates and access points to ensure guests do not enter without an appropriate ticket/credential Direct fans around facility, ensure safety of staff and guests and communicate stadium policies to guests. Work locations may be inside the stadium, outside the main gates and/or other duties as assigned Provide guidance and direction to guests entering the stadium through magnetometers, including examining...

Brief Description The Volunteer Contact Centre Senior Specialist will take an active part in the designing and implementation of Volunteer Strategy Contact Centre Plan, as well as contribute to the development and implementation of the Workforce Support Centre Strategy for the Integrated FIFA World Cup Qatar 2022 (Q22) Volunteer programme lead by Q22. The employee requires exceptional oral and written communication skills and strong technical skills as well as a good set of soft skills, like coordination and project management to ensure smooth operations of the Volunteer Contact Centre. Ideally, a ‘people person’ with great customer service skills and the ability to develop operational content and technical guides. Understanding of volunteerism, knowledge of technology and systems with experience in a contact centre will help the candidate to succeed in this role. In addition, the role will require coordinating and training a group of volunteers to answer queries and...

Status:   Part-time, seasonal (non-exempt) Timeframe:  April through October 2021  Compensation:  $14.00/hour Department:   Stadium Operations Reports to:   Guest Services Manager Location:  Sacramento, CA   ABOUT REPUBLIC FC: Sacramento Republic FC exists to make the Sacramento region into the most inspiring, energetic and rewarding place to live, work and play. Through the world’s game, the club provides exciting, energetic and inclusive experiences to foster an indomitable movement including their efforts to procure MLS rights and a soccer-specific stadium in downtown Sacramento. On the pitch, Sacramento Republic FC are the 2014 USL Champions and the 2016 Western Conference Regular Season Champions. Off the pitch, the club has led USL in nearly every attendance and revenue category. The club has been named "Sacramento's Best Team" by SN&R readers since its inaugural season in 2014 along...

Description Calling all Super Stars: We are a fast-growing company operating New York's leading children´s program and are looking for a bright and personable customer experience and sales specialist to join our already stellar team. Who we are: A diverse and committed group who value teamwork and creativity in a fast paced environment. We are connected to the mission of what we do: providing the best children's program to all families in the area and expanding to new communities on a daily basis. Who you are: Smart, devoted problem solver who enjoys working with people. The ideal candidate has an entrepreneurial spirit and can work both independently and as part of a team - a sense of humor is a plus too! Responsibilities include: Providing friendly and efficient communication with customers via phone and email: relaying information, answering questions, registering children for classes Maintaining relationships with clients to ensure fantastic...

FC Tulsa (FCT) is seeking a Corporate Partnerships Intern. As part of the evolving Corporate Partnerships Department at FCT, we are currently looking to employ an energetic and dynamic Corporate Partnerships Services Intern to assist and service the Corporate Partnerships department in the exciting first season as FC Tulsa. The desire to be part of a “start-up” and build something special is required.    Our Motto: “For Tulsa” is at the center of all that we do. Duties and Responsibilities: Assist the partnership team in researching prospect companies  Assist in tracking game day partner assets, broadcast assets, community events, and social media assets Support the partnership team on game day with partner elements set-up and tear down Assist the partnership team with promotions and partner events  Perform administrative support tasks  Assist ticketing and customer service sales teams Perform...

Contract Type:                     Fixed Term until 30 th June 2024 Hours per week:                 35 hours – Typically 9am – 4:30pm Monday to Friday   This fantastic opportunity reports directly to the Senior Football Development Officer (Participation) and offers the right candidate the chance to drive a culture of confidence, fairness and transparency through excellent customer service and successful management of the FA Disciplinary Process.   The role will also require the successful candidate to undertake several of the department’s key functions, including the processing of infringements (cautions, red cards), investigation of and advising on breaches of rules and regulations, affiliations and sanctioning. Primarily, the role will provide sound administrative...