18 Customer Service jobs

About the role Here at Liverpool Football Club we are currently recruiting now for Match Day Hospitality Hosts to work on match days throughout the season and events during the year in our hospitality restaurants, suites/ boxes, and front doors. You will need to have excellent communication skills to be able to interact with customers on a professional level. A  strict dress code applies,  and all uniform is provided for you. Please note that you may be expected to remain in one position in this role throughout the match day or event for long periods of time. Main Responsibility In this role you will be responsible for checking tickets, bag searching, wanding, and ensuring the safety of our guests at all times. You will also be responsible for directing and escorting our guests to their boxes, suites and tables. As a host you are also responsible for ensuring the steady flow of customers to tables and letting the management team know...

About the role Here at Liverpool Football Club, we have exciting opportunities to join our Casual Retail Catering Teams on Match Days. Match Day Kiosk Assistants will work in one of our busy food and beverage kiosks situated within our four stands, as well as in our external fan zones. Each match, our kiosks serve over 45,000 guests a variety of food and beverage products in an extremely fast paced environment. The role could include working on a till, supporting till staff, or using the in-seat delivery service. Main Responsibility Provide full product knowledge of our menu that is on offer to spectators Adhere to and follow all procedures when processing payments with card Maintain a fast-paced experience service 2 hours before and throughout the football match/ event day Ability to follow stock rotation and replenishment procedures Maintain a clean, neat, and tidy working area throughout every shift Deal with colleague and customer...

About the role Here at Liverpool Football Club, we have exciting opportunities to join our Casual Retail Teams on Match Days. Hawkers (Food and Beer Mobile Sellers) are responsible for achieving consistently high service standards by serving food and drinks from a backpack. Based at a fixed point on Match Days within the concourses at our Anfield Stadium. You will be responsible for delivering outstanding customer service to our fans by producing a mobile service, reducing queues on a busy concourse. For our Hawkers (Food and Beer Mobile Sellers) that have a talent for selling, we offer enhanced pay rates for every target that is met. The more you sell, the more you can earn. Main Responsibility Be professional and friendly when welcoming guests onto the concourse Serving alcoholic beverages, taking payment for drinks, and dealing with members of the public Taking instruction from Team Leaders, Supervisors and Managers to ensure proper stock...

About the role Here at Liverpool Football Club, we have exciting opportunities to join our Casual Safety Team for Match Days. We are a multi-award-winning club in respect of our stewarding operation: our stewarding team is amongst the best in the Premier League, and we look to maintain that reputation going forward. We are currently recruiting for multiple Stewarding roles, such as: Response, Pitch Protection, and Gate Stewards. All to work at our Anfield Stadium on Match Days. TRAINING IS PROVIDED: A Level 2 Certificate in Spectator Safety is offered to applicants who do not already have it. Main Responsibility To work as part of the stewarding team to deliver a safe event To ensure spectator compliance with stadium (ground) regulations To assist with the safe circulation of spectators To prevent overcrowding To prevent and respond to incidents of disorder To be visible and accessible to spectators who may need any kind of assistance...

About the role Liverpool Football Club are currently recruiting for 2 Chef De Parties to join our Kitchen team at Anfield Stadium. In this role you will ensure the kitchen provides the highest level of customer care and service, to both our guest and fellow associates. Ensuring the departments operating standards are always maintained. This is a full-time, permanent role working 35 hours per week on a 5 over 7 days basis (including some evenings and weekends around match days). Your main base will be Anfield Stadium, although traveling between our sites may be required.   To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme. You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering...

About the role Here at Liverpool Football Club, we have exciting opportunities to join our Casual Hospitality Teams. We are currently recruiting for a Hospitality Bar Supervisor to work in our Hospitality Suites at Anfield Stadium on Match Days. Match Day Hospitality Bar Supervisor: Reporting into our Room Manager, you will be supervising busy bars in a variety of different hospitality areas on a Match Day. Your role will be to ensure that the bar operates smoothly and efficiently throughout service, whilst maintaining a high level of customer service. Main Responsibility To manage the bar service team within the hospitality areas Direct, motivate, encourage, and inspire your team to deliver the highest results To deliver a concise effective brief to all members of staff in your area as directed by the Room Manager Co-ordinate the entire operation of the bar ensuring an efficient service of the highest standards Strong communication,...

Leicester City Football Club has multiple exciting opportunities for experienced Security Officers to join the team, responsible for ensuring the safety and security of LCFC’s new world class training ground whilst providing exceptional service to all staff, customers and guests entering the property About The Role Leicester City Football Club has multiple exciting opportunities for experienced Security Officers to join the team, responsible for ensuring the safety and security of LCFC’s new world class training ground whilst providing exceptional service to all staff, customers and guests entering the property.  Working alongside our growing team in line with the growth of the Club, our Security Officers are responsible for undertaking routine checks of all designated door entrances, gates, fencing and the venue perimeter whilst also managing the access control rights across the facility.  Who We’re Looking For In addition to their...

The Club is currently seeking exceptional Safety Stewards to work on match-days/major events on a casual basis at Craven Cottage and Motspur Park. You will operate as an ambassador for the Club, upholding the Club’s Values and providing service excellence in order to enhance the fan and customer experience, whilst upholding safety procedures at all times.    Ideally candidates will hold the NVQ level 2   in spectator safety.  However, full training will be provided to suitable candidates who do not yet have the qualification.  Candidates must be pro-active, friendly and above all have a “can-do” attitude to ensure our fans have an unrivalled experience every time they visit. Key Responsibilities will include but are not limited to: Ensure all safety checks are carried out in designated areas in a timely manner; Attend safety briefings with your supervisor; Follow and uphold action and communication of emergency...

Job Location:  Selhurst Park Stadium, SE25 6PU Contract Type:  Full-time Salary:  Competitive To support the ticketing team with all aspects of seat inventory relating to ticketing, membership and Hospitality for all stadia, home and away, for all associated teams, as well as support the documentation and continuous improvement of all relevant processes and procedures. Responsibilities: Work with the Ticketing team to ensure needs are met, and constantly reviewed to improve the online supporter journey, the back-office processes and identifying new opportunities for development Supporting the Marketing Department with the promotion of tickets, hospitality, and memberships through 3rd party sale channels, managing respective relationships and sales process Supporting the reconciliation of complimentary match tickets on a match-by-match basis Supporting the Ticketing team in the management and distribution of the allocation of tickets to...

Location:  Copers Cope Rd, Beckenham BR3 1NZ Contract Type:  Full Time Salary:  Competitive Crystal Palace Football Club Academy are looking for a detail orientated and personable receptionist to join our customer service team. You will be the first point of contact for our company and be responsible for meet and greeting people who visit the business, coordinating front desk activities, including distributing correspondence and redirecting phone calls and general administrative support. Responsibilities: Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately Answering screening and forwarding incoming phone calls Receiving and sorting daily mail Sending out and preparing packages and mail to be collected and sent out each day Ensuring reception area is tidy and presentable, with all necessary stationary and material Provide basic and accurate information in-person and via...

Job location:  Selhurst Park stadium Contract type:  Zero hours/matchday Salary/ROP:  £11.95 Closing date:  Ongoing If you have experience in the concessions or catering business or a passion for customer service – we want to hear from you! You will be engaging, enthusiastic and have a thirst to learn and grow. You want to be a part of the buzz and excitement of a match day by being the face of our company and providing the best service to the customers of our many bars and kiosks. Our matchdays are typically on Saturdays with some weekday evening and Sunday matches. The typical shift day is six-eight hours, depending on the game. You will be responsible for... Taking initiative and participate in set up of kiosk, inventory and supplies Welcoming guests to the concession stand/bar Taking order for food and beverages Processing payment and tender change, along with ensuring that all...

Job location:  Selhurst Park stadium Contract type:  Zero hours/Matchday Salary/ROP:  £11.95-12.95 depending on experience Closing date:  Ongoing Crystal Palace F.C. is recruiting for Matchday Stewards and SIA Stewards! If you have experience in or are passionate about customer service we want to hear from you! You will be well presented, engaging and committed to meeting and safeguarding all guests of our stadium. You are approachable, hardworking and enjoy helping others with a smile. You want to be a part of the buzz and excitement of a match day by being the face of our company and providing the best service to the customers visiting Selhurst Park stadium. Our matchdays are typically on Saturdays with some weekday evening and Sunday matches and the typical shift day is 5-5.5 hours depending on the game. You will be responsible for: The safe access and comfort of spectators visiting the stadium Identifying and...

The Club is currently seeking exceptional Stewards to work on matchdays/major events on a casual basis at Emirates Stadium. You will operate as an ambassador for the Club and provide a best in class service in order to enhance the fan and customer experience, whilst ensuring safety and security standards are maintained at all times. Suitable candidates should be smart, friendly and confident when dealing with members of the public. Responsibilities will include: Preventing unauthorised entry into the Stadium Ticket checks following protocol Ensuring safe entry and exit of fans Manage, monitor and control crowds safely Monitoring exit gates, lifts & staircases Manage conflict and queue management Offer fans and guests exceptional matchday experience Successful applicants on a casual worker basis must be able to demonstrate the following: Skills and expertise - relevant customer service experience Fan and customer focus - ability...

At Manchester United our aim is to Win the United Way – and the quality of our behind-the scenes team sets us apart from the competition. Our people are as committed to the success of the company as the players are to winning trophies. We offer a unique and exciting working environment, excellent training, with recognition and rewards for the part each individual plays. Sounding good so far? The Purpose: To provide an all-round supporting role that assists with the smooth running of Group Property Services at Carrington. As well as Identify and meet the needs of colleagues and our customers, focusing on initiating and welcoming contact and communication whilst striving to deliver first class customer service. The Role: To carry out general duties in and around any of the Training Grounds, Carrington, The Cliff or Littleton Road, including the lifting of heavy goods.    To assist with the preparation of the Training Grounds for day to day...

Overview The Nest is located in Horsford near Norwich International Airport, and is Norwich City Community Sports Foundation’s community hub. Our inclusive, engaging, and modern 22-acre site has a range of facilities include a floodlit 3G pitch, high-quality grass football pitches, residential bunk boxes, cafes, challenge woods, conference and event spaces. The facilities are used for businesses, sports teams, school groups, private functions, children’s birthday parties and more. We pride ourselves on excellent value and great service, and our team are integral to providing fantastic experiences. We are looking for staff that help our visitors achieve their full potential. Our staff are welcoming, use their initiative solve problems, and look for new ways to develop our facilities so that we can improve our community. The Nest Vision To create a safe, nurturing environment that allows people in our community to develop skills, get active, and...

At Manchester United we aim to be the best on and off the pitch – and the quality of our behind-the scenes team sets us apart from the competition. Our people are as committed to the success of the company as the players are to winning trophies. We offer a unique and exciting working environment, excellent training, with recognition and rewards for the part each individual plays. Sounding good so far?   The Purpose:        The Contact Centre team is here to help Manchester United’s valued fans, members, season ticket holders, and prospective customers with queries around ticketing, membership, match day updates and more.  Our team is growing and as a Contact Centre Advisor, you will be responsible for ensuring enquires are handled in an informed and highly professional manner, identifying effective solutions where appropriate. To provide the best customer experience, you will also look to identify any opportunity to...

Job Title: Customer Service Executive Employer : Brighton & Hove Albion Location: American Express Community Stadium, Brighton Salary : £21,000 per annum Hours : 35 hours per week (first 5 home match days included in your contract, all home match days after can be taken as time off in lieu) Job Type: Permanent    Deadline Day: 16th February 2023   About Brighton & Hove Albion FC We are a local community club who compete at the highest levels of football on a global stage. Our ambition is to be a top ten Premier League club and a top four Women’s Super League club.  A commitment to high performance and high professional standards is at the heart of everything we do.   Help us create legendary customer experiences in our award-winning ticketing team You will play a pivotal role in being the first point of contact to our supporters and deliver an exceptional service to our loyal fans by processing bookings by phone, in person...

Who are we: We are Everton Football Club and we are icons of world football. As one of the bastions of the global game, with a rich and successful history, we are now setting our sights on a new, exciting future.   With a proud and illustrious past, the Club is current embarking on a new and exciting journey with the construction of our new stadium on the banks of the River Mersey. With that exciting development comes an ambition to have a Men’s and Women’s First Team squad that is competing regularly at the top of domestic and European football.  Our values underpin how we behave, how we represent our club in our city, and across the world of football, and how we look after one another daily. They provide a framework for how we work with partners, suppliers, and most importantly our fans.    About the opportunity : We are looking for a Casual Family Lounge Host to join our Facilities – Kitchen department. Reporting into the Front of House Manager you will serve...