Role overview

Job Title: Operations Manager

Salary: £28k - £32k (dependent upon experience)

Contract Type: Permanent

Line Manager: Head of People

Role Summary: To lead in the planning, management and deployment of the workforce across the Foundation.

Objectives

• To lead the planning and deployment of the workforce, including monthly and holiday planners, pre-planned and ad hoc/emergency cover.
• Work collaboratively with programmes leads to ensure sessions are adequately covered with the correct number and skilled staff.
• Work closely with all areas of the People Department to support with workforce development, talent identification and retention.

Charity overview

At Norwich City Community Sports Foundation, we’re passionate about creating opportunities in sport, disability, health, education, social inclusion, and employability. Every year, we empower over 45,000 individuals, contributing more than 800,000 hours of meaningful engagement.

We’re proud to support some of the most disadvantaged, disabled, and talented individuals across Norfolk, offering a variety of impactful projects and programs designed to inspire and uplift.

Our success is driven by a dedicated team who make a difference every day by engaging, motivating, and empowering those we serve.

Are you ready to be part of something extraordinary and help us create lasting impact? This could be your chance to make a real difference!

Knowledge, skills and experience - essential

• Previous experience working within an operational role
• Strong IT skills and experience with Microsoft Office Suite
• Strong organisational skills and time management
• Ability to be adaptable and problem-solve
• Ability to work flexibility out of hours when required

Knowledge, skills and experience - desirable

• Knowledge of coaching, football or sporting provision
• Experience of Line Management
• Experience working within budgets

Equality statement

Norwich City CSF is committed to creating an inclusive and diverse environment and is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, religion or belief(s), gender, gender identity or expression, sexual orientation, marital status, disability, age or with regards to pregnancy or maternity.

Application

All applications must be submitted through our online Safer job application form and must be accompanied by an up-to-date CV and supporting letter detailing why you would be suitable for the role.

Application Deadline: 12:00pm 25th February 2026

Interview Dates: On request