Facilities Manager

Salary: Competitive

Location: The Den (but will be required to travel to other sites)

Hours of work: 35 hours per week + match days

Responsible to:  Head of Operations

About us:

Established in 1885, Millwall Football Club is one of the most famous football clubs in England. Currently competing in the EFL Championship, they play their home games at The Den, which is based in South Bermondsey, and has been the home of the Club since 1994

Role Overview:

Facilities Manager to lead reception and facilities operations at Millwall Stadium and across other 2 sites. This is a hands-on leadership role responsible for delivering exceptional customer service, managing and developing the front-of-house teams, and ensuring high standards of presentation, and operational efficiency and compliance with Health & Safety regulations

Key Responsibilities:

The role includes, but is not limited to:

• Act as the primary point of contact for staff on 3 sites, and guests, delivering consistently high standards of customer service
• Communicate clearly and effectively with staff and external stakeholders using appropriate tools and channels
• Carry out regular inspections of the development to assess presentation, safety, staffing levels, security, and maintenance standards. Ensure any maintenance concerns are reported promptly
• Lead all Front of House operations (Reception)
• Manage, train & schedule FOH staff for peak efficiency
• Oversee cleaning, standards & compliance across the stadium and other sites
• Organise maintenance repairs
• Ensure maintenance records and inspections as required by the Club
• Preparation of the facilities for ALL home matches
• Working to operational, best practice and Health and Safety procedures as required
• Matchday support to the Head of Operations and other maintenance colleagues on matchdays
• Ensure relevant resources are booked prior to events (ie Security / Cleaning and Facilities)
• Manage staff health and safety training (manual handling / fire safety etc)
• Contractor Oversite
• Utilities Management
• Stadium inspections and compliance checks
• CAPX project co-ordination
• Environmental & sustainability initiatives
• Responsible physical asset management and compliance

Matchday  Events

• Guest Experience
• Support event delivery alongside Matchday managers & Safety Officer
• Liaise with other departments to ensure safe Stadium event operations
• Liaise with Head of Operations/Safety Officer to ensure Stadium health and safety compliance pre-event
• Support and manage safeguarding issues for Staff and spectators

Essential Requirements / Qualifications:

• Previous experience in sports venue management or hotels, bars, or large event venues
• Experience working in a Public Event Environment
• NEBOSH / IOSH Health and Safety qualification
• Strong ability to lead and motivate teams under pressure
• To always maintain a flexible approach to work
• Skilled in overseeing complex operations within fast-paced environments, ensuring seamless execution and consistent results
• Full UK Driving Licence

Desired Requirements / Qualifications:

• Ability to tightly manage your time effectively and productively
• Remain calm under pressure
• Excellent communication skills
• Ability to work unsupervised and unassisted
• Desire for continuous personal improvement
• Show good attention to detail

To Apply: To comply with safer recruitment procedures for the Club we are unable to accept CV’s.

Please ensure that you complete our standard application form (which is available via a link on our website). If you do require assistance in any part of the application process, please contact us via recruit@millwallfc.co.uk

Application Form Link: www.millwallfc.co.uk/club-information/work-for-the-lions/application-form

All applications need to be sent to recruit@millwallfc.co.uk

Due to the quantity of applicants expected, only those short-listed will be notified.

Closing date for applications:  Friday 13th March 2026

This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation. All employees may be required to undertake any other duties as may be reasonably requested.

Millwall Football Club are fully committed to equality, diversity, inclusion and anti-discrimination. We will work to address areas of under-representation and disadvantage in all aspects of our operations, activities and services. In practice, this means that we will respect the needs of each and every individual regardless of their differences; and to this end we will deliver our operations, activities and services in such a way so as to ensure that that no one is excluded.

‘Millwall FC is committed to safeguarding children and adults at risk. The successful candidate may be required to undertake a Disclosure and Barring Service (DBS) check through The FA DBS process. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information given.'

Safeguarding Policy Statement

What is safeguarding?

Safeguarding is the action that is taken to promote the welfare of children, young people and adults at risk and protect them from harm. Safeguarding means protecting people from abuse, maltreatment, neglect, harm and/or exploitation. Through MFC setting up and following good safeguarding policies and procedures, it means that children, young people and adults at risk - that come into contact with our organisation - are protected from those that might pose a risk. All organisations that work with (or come into contact with) children, young people and adults at risk are required to have safeguarding policies and procedures to ensure that everyone - regardless of their age, gender, religion or ethnicity - can be protected from harm.

MFC’s Safeguarding Ethos

MFC will always seek to provide protection to any person that receives our services. To this end MFC will provide staff and volunteers with guidance on procedures they should adopt in the event that they suspect a person may be experiencing, or be at risk of, harm. MFC believes that a no one should ever experience abuse of any kind. MFC have a responsibility to promote the welfare of all children, young people and adults at risk to keep them safe. MFC are committed to work in a way that protects them. This Safeguarding Policy Statement applies to everyone that comes into contact with MFC - including as applicable - the Board of Directors & Executive Team, Senior Managers, Staff, Agency Staff, Contractors, Suppliers, Volunteers, Students on work experience, as well as anyone else working on behalf of MFC. This policy also applies to any other person that engages with the work of MFC and includes parents, carers, families and other visitors to MFC premises. 

Safeguarding at MFC

MFC places the safeguarding of children, young people and adults at risk as its prime focus and has developed full safeguarding policies and procedures. To underpin the approach, MFC ensures all of its management team, staff members and volunteers have been fully trained in safeguarding to enable the organisation to live and breathe its approach. In developing MFC’s safeguarding policies and procedures, the organisation has adopted the following three-part safeguarding strategy which focuses on:

1.      Getting the right people involved with MFC

This is achieved through adherence to MFC’s Safer Recruitment Policies and Procedures.

2.      Creating a safe environment for children, young people & adults at risk

This is achieved by providing all required safeguarding training, support and best practice advice; and further guidance by the effective communication of MFC’s Codes of Conduct.

3.      Promoting clear systems to deal with any safeguarding concerns

This is achieved through implementation of all MFC’s policies and procedures relating to safeguarding.