Conference and Events Services Manager

An exciting opportunity has arisen for a full time Conference and Events Services Manager to join the
Hospitality team with responsibility for the operational management and delivery of our conference
and events business at the Riverside Stadium. This will include corporate and private functions such
as lunches, dinners, weddings, Christmas events, conferences, presentations, exhibitions, training
events, sales promotions and product launches.

THE ROLE:
• To manage the conference and events operation’s budget, ensuring staffing resources are
efficiently deployed and equipment is effectively maintained.
• To take responsibility for recruitment, training, development and performance
management of all conference and events staff, ensuring appropriate records are
maintained and legal guidelines adhered to.
• To ensure quality standards for conference and events business are being delivered.
• To comply with all company policies and procedures.
• To ensure the delivery of a seamless customer journey, maximising customer satisfaction
and ensuring operational delivery is in line with client requirements.
• To handle all customer complaints or enquiries in a professional and timely manner.
• To ensure all activities comply with necessary health and safety and food hygiene standards.
• To maintain presentation standards of cleanliness within each event area, ensuring set up
and breakdown is planned accordingly around business requirements, reviewing logistical
requirements
• To manage stock control of crockery, cutlery, glassware and consumables within the
Hospitality department and report any discrepancies.

CANDIDATES SHOULD:
• Have previous experience of managing a conference and events operation
• Hold a Personal Licence
• Exhibit proven knowledge of budgetary control to manage targets as directed by Head of
Catering Operations
• Have proven experience of delivering quality service standards within the hospitality
industry
• Take pride in their work, appearance and timekeeping
• Possess strong leadership and interpersonal skills
• Have a passion for delivering exceptional customer service
• Demonstrate planning, organisation and problem-solving skills
• Be prepared to be flexible to the needs of the business since we often need to respond to
changes at short notice.
• Demonstrate good attention to detail.
• Have experience of managing change.
• Be flexible to the needs of the business and be available to work evenings, weekends and
bank holidays where required.