23 customer service jobs found in London

The FA are excited to be searching for a Digital Customer Service Administrator to join our Grassroots division. Deliver excellent customer service to support the implementation of The FA's Grassroots Digital Products throughout the grassroots game.   What will you be doing? Deliver excellent customer service for The FA's grassroots digital products, including The FA Player Registration System, The FA Matchday App, FA Full-Time & England Football's Book Football Produce clear, concise & innovative guidance articles to be hosted on our “Grassroots Technology Knowledge Base” Help to deliver online training sessions for grassroots volunteers using our digital products. Executes additional tasks as required to meet the FA's changing priorities. Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained. As part of the FA's commitment to ensuring a safe...

The Role We are looking for a dynamic  Supporter Services Executive  to join us on a 12 Month Fixed Term Contract to champion our supporters and customers by delivering the very best experience possible across all product offerings and channels such as email, live chat, phone calls and in person. Relaying the voice of the customer internally to help drive insight across the organisation.   Who we are We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history,  here . Beyond that, we are passionate about our  local community  and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no...

Job description Who We Are Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history....

Full job description Set the bar for greatness...   The FA are excited to be searching for an Account Executive, who will join our Experiences by Wembley Stadium division.   We're seeking a commercially focused professional responsible for developing and retaining relationships with Official Ticket Agents, providing a quality membership service with an authentic, professional approach at all touchpoints. The role involves identifying opportunities to improve the value proposition and create retention opportunities, working closely with the sales team on the delivery of group sales opportunities for seasonal and C&O products, and proactively identifying opportunities for revenue growth.   What will you be doing? Ensure that the membership services and retention strategy are delivered by building excellent account management relationships with existing OTAs. Ensure annual satisfaction and renewal targets are...

Employer: Watford Football Club Job Title: Casual Supporter Services Staff Salary/ Hourly rate of pay: Hourly, depending on experience Location: Watford Football Club - Vicarage Road Stadium Type: Casual Worker Agreement Passport/Visa: Must be eligible to work in the UK Closing Date: Ongoing An exciting opportunity has become available within the Supporter Services Team at Watford Football Club. We are looking to recruit a number of highly motivated individuals to join the team in providing excellent customer service within the Ticket Office. You will play a key role in the sale of matchday tickets, both over the phone and face to face. The successful candidates will enjoy working as part of a team, be enthusiastic, hardworking, and be flexible to the requirements of the position and the business. You must have the ability to work matchdays, which vary depending upon fixtures and kick-off times. Applicants should ideally live local to Watford and London...

Are you ready to be part of the Luton Town Football Club family? We're on the lookout for enthusiastic individuals to join our team as Casual Retail Sales Assistants, serving in both our Stadium and Town Centre shops. Role Overview: As a Casual Retail Sales Assistant at Luton Town Football Club, you'll play a crucial role in creating memorable experiences for our supporters. Your responsibilities will include: Providing exceptional customer service, showcasing your confidence in selling our products. Working during home games, upholding a strong work ethic. Collaborating effectively with your team, especially in a dynamic retail environment. Being the friendly face of the club, assisting fans in finding their desired merchandise. Offering product information and pricing details, while efficiently processing payments. Promoting any ongoing special offers to enhance our supporters' experience. Ensuring our store...

Job Overview Are you passionate about food and thrive in a high energy, fast paced environment? Join the culinary team at WWFC to help deliver top quality nutritional based meals for our players and staff. We are looking for a passionate and reliable Part Time chef to join our friendly, experienced team. The position will be 8 hours a day over 3 days with no evenings. You’ll need to be enthusiastic, presentable, and capable of working independently and as part of a team Key Responsibilities to include: ·  Prepare, cook and serve high quality nutritional meals. ·  Assist in menu planning. ·  Maintain high standards of food safety, hygiene and presentation under pressure during busy services. ·  Support kitchen set up, stock rotation and cleaning to ensure smooth operations. What we are looking for: · An experienced chef de partie level with proven experience in a similar...

Cambridge United are recruiting Volunteers to work as Abbey Helpers on matchdays... The Club is seeking Abbey Helpers to help deliver a high-quality matchday experience for home and away fans, and to support club events based at the Cledara Abbey Stadium. All Abbey Helpers receive a free ticket for the match that they are volunteering for, a free food and drink voucher and a free ticket for an away game during the 2025/26 season. Abbey Helpers are required to: Engage with spectators on a matchday and deliver a warm welcome Assist spectators in entering the stadium on matchdays Being a first point of contact for the spectators entering the stadium Provide information and advice about the Stadium and facilities Deliver excellent customer service Signpost visitors to entrances, ticket office, club shop and on-site bars/catering outlets Ensure a good matchday experience for supporters

          Job Description Job Title Head of Youth Development Department Youth Development Reports to CEO Location Cledara Abbey Stadium Salary £34,000 to £40,000 subject to skills and experience Hours 40 hours per week, worked flexibly, to include weekday evenings and matchdays Role Summary   The Head of Youth Development shall have overall responsibility for the strategic leadership, management, and delivery of the Club’s Youth Development Pathway. This includes oversight of the Regional Development and Elite Centres, the Female Emerging Talent Centre, and the Male and Female College Programmes.   The post holder’s primary focus will be to ensure that all budgetary, recruitment, and participation targets...

Details 📝  Contract  – Part time hours, 20 hours per week, to include Tuesday evening and Saturday home games 💼  Salary  - £12.79 per hour. £13,300 per annum 🌟  Benefits -  Great career development, workplace pension, staff events, great work environment, good annual leave, staff discounts plus lots more 📍  Location  – Weston Homes Stadium 🔒  Close date  - Sunday 3rd May 2026 (dependant on application numbers we may close this vacancy earlier than the advertised date) A fantastic part time opportunity has arisen to join our busy state of the art POSH retail store. We are a destination retail experience and are proud to serve and support our customers.  If you have top class face to face customer service/retail experience and love working with our supporters, then we'd love to hear from you.  The Role To support the Retail Manager and Retail Supervisor in all aspects of...

As our  E-commerce Manager , you will take ownership of the Club’s official online store(s), ensuring a seamless, engaging, and high-performing digital shopping experience that reflects our identity and values. You will play a key role in shaping and executing our eCommerce strategy, collaborating with internal teams and external partners to achieve ambitious commercial goals. ​ ​ Key Responsibilities: ​ Lead the day-to-day management of the Club’s online store(s), delivering a world-class experience across all devices. Develop and execute a data-driven eCommerce strategy aligned with retail and commercial targets. Optimise the customer journey, from landing page to checkout, enhancing both UX and conversion. Monitor and report on trading activity, stock availability, and KPIs. Work with Digital, Marketing, and Content teams to drive campaigns, product launches, and matchday activations. Manage third-party platforms, logistics,...

Role Responsibilities: Assisting customers in making purchases of retail merchandise, dealing with all enquiries and correspondence in a polite and effective manner. Encourage upselling and increase productivity. Work together with the wider retail team to maximize retail sales and profitability. Cash handling, cash register operation and being responsible for balancing daily takings. Handle the receipt and dispatch of goods where appropriate. Maintain an excellent level of customer service. Maintain a high level of security with regards to the retail stock and cash, having a working knowledge of all store policies and procedures. Communicate effectively with colleagues and contribute to an effective retail team ethos. Complete online orders for customers where stock is not available in store. Reply to e-mails sent to the SUFC Retail inbox in a timely manner. Personalisation and printing of shirts. Merchandising all stock to a high standard...

Purpose of the Role To support the line managers in all shop and ticket office activities in particular through improving and developing business for the club by pro-active sales activity and ensuring the highest standards of customer service. The role will offer work on match days, non-match day Saturdays and various hours during the week on an ad hoc, zero hours basis, (days, evenings and weekends).    Key Responsibilities Ensure all customers are served promptly and efficiently whilst maintaining the highest standards of customer service and professionalism Dealing with ticket and merchandising sales in the Red and White Shop and ensuring customers are served in a timely manner, both in person and over the telephone. Up selling of all fixtures, both home and away, which we have on sale along with the sales of season tickets. Support the line managers in ensuring that all shop and ticket prices are correct and all appropriate...

Full job description About Football World Leeds Football World Leeds is one of Leeds’ leading small-sided football venues, offering high-quality indoor and outdoor football facilities and a vibrant social environment. The venue is entering an exciting new phase with the  launch of padel courts , expanding into a  multi-sport destination combining football, padel, leagues, events and social sport . We are seeking a  Venue & Community Manager  to oversee the day-to-day running of both the football and padel operations while helping grow the venue’s community and social presence. This is a  hands-on operational role  requiring someone energetic, organised and confident engaging with customers both in person and on camera for social media content. Due to the nature of the business, the role requires  evening and weekend work , particularly during league nights and busy periods. Purpose of the Role The...

Full job description We are Bolton Wanderers in the Community. One Club, One Community, One Town. A sport-for-development charity based in Bolton that offers employees the opportunity to deliver life-changing, impactful work alongside colleagues who share a mutual passion for improving people’s lives. We are looking for passionate and motivated staff who will help us to achieve our vision of ‘A Connected Bolton Without Disadvantage’. Our mission is to use the power of Bolton Wanderers Football Club (BWFC) to inspire, support and deliver positive change. Through intervention, prevention and targeted engagement we create sustainable pathways that transform lives. By working together, we connect people, enabling communities to thrive and succeed. We continue to be an innovative and forward-thinking charity that works in partnership with local, regional and national organisations to achieve the greatest outcomes for our beneficiaries. We are...

About The Role   Role Summary   To coach and support female players holistic development aged between 8-16, within our Girls Elite Centres. To follow, implement and/or adapt a 30-week training syllabus as set by the Girl's Programme Manager. Key Job Outcomes   To complete reports which will provide players with feedback on their technical, tactical, physical and psychological performance. To assist with developmental fixtures which normally take place within the school holiday periods. To complete and log accurate player attendance records to each session. To attend CPD events in order to continually develop you own personal skills and knowledge alongside utilising and implementing these skills to improve the quality of GEC delivery.         About The Candidate...

About The Role Role Summary   This role is a part-time position to coach within our gifted & talented Boys and Girls Goalkeeper Development Centres across Cambridgeshire. This is a great opportunity for those who have experience and a passion for coaching within football and would like to be involved within a professional club.   Key Job Outcomes   • To complete reports which will provide players with feedback on their technical, tactical, physical and psychological performance.   • To assist with developmental fixtures which normally take place within the school holiday periods.   • To complete and log accurate player attendance records to each session.   • To attend CPD events in order to continually develop you own personal skills and knowledge alongside utilising and implementing these skills to improve...

About The Role   Role Summary   This role is a part-time position to coach within our gifted & talented Outfield Development Centres (RDC). This is a great opportunity for those who have experience and a passion for coaching within football and would like to be involved within a professional club.   Key Job Outcomes   • To complete reports which will provide players with feedback on their technical, tactical, physical and psychological performance. • To assist with developmental fixtures which normally take place within the school holiday periods. • To complete and log accurate player attendance records to each session. • To attend CPD events in order to continually develop you own personal skills and knowledge alongside utilising and implementing these skills to improve the quality of RDC delivery.  ...

About the role We have an exciting opportunity for an individual to join our Liverpool FC team as a Senior Executive, Hospitality Sales. You will be responsible for selling Club products and services to maximise revenue across match day, seasonal, concert and major event hospitality, Liverpool FC commercial events. Are you proactive, results driven and have excellent telesales skills (inbound and outbound)?  This is the position for you.   What will you be doing?   Sell multiple Club products and ensure the Club maximises revenues at every opportunity. Generate new leads and identify sales prospects and always ensure a solid pipeline. Provide a prompt response to all incoming enquiries from multiple sources, mainly telephone. Provide administration support with contracts, systems, and finance.   Undertake regular sales / commercial research and competitor analysis.   Create accurate sales proposals, tailored to...