Retail Assistant

Role Responsibilities:

• Assisting customers in making purchases of retail merchandise, dealing with all enquiries and correspondence in a polite and effective manner.
• Encourage upselling and increase productivity.
• Work together with the wider retail team to maximize retail sales and profitability.
• Cash handling, cash register operation and being responsible for balancing daily takings.
• Handle the receipt and dispatch of goods where appropriate.
• Maintain an excellent level of customer service.
• Maintain a high level of security with regards to the retail stock and cash, having a working knowledge of all store policies and procedures.
• Communicate effectively with colleagues and contribute to an effective retail team ethos.
• Complete online orders for customers where stock is not available in store.
• Reply to e-mails sent to the SUFC Retail inbox in a timely manner.
• Personalisation and printing of shirts.
• Merchandising all stock to a high standard in line with the store floorplan.
• Ensure the cleanliness of all retail areas, including the stockroom areas.
• Assist in the checking of stock and goods in and out where applicable.
• Support with and carry out stocktaking duties when applicable.
• Completion of general administration duties.

Please note when applying for the role, we ask that you state your work availability in your supporting statement.

Club Wide Responsibilities:

• Adhere to all Sheffield United Football Club's Safeguarding Policies and Procedures to foster an environment which protects from harm those defined as children and adults at risk.
• Report any concerns of a Safeguarding nature to the relevant parties and remain fully compliant with any applicable Safeguarding checks and due diligence and recognise your responsibility to the Club's Safeguarding agenda.
• Report any concerns of discrimination to the relevant parties and promote a welcoming and inclusive club environment for all.
• Adhere to the Club's Equality, Diversity and Inclusion policies, supporting the Club to create an environment which is inclusive and all-encompassing.
• Carry out and actively participate in all training requests as directed by the Club, including mandatory health and safety training, emergency procedures, fire safety, manual handling, safeguarding, and role-specific safety instruction.
• Any other reasonable requests as directed by management.

Essential Criteria for the Role:

• Reliable and good time keeping skills.
• Excellent communication skills.
• Good people and team working skills.
• Good communication skills.
• Honest and Trustworthy.
• Basic Math and English skills.
• Basic IT knowledge and experience of using IT software.

Desirable Criteria for the Role:

• Experience in printing/personalization would be advantageous.
• Prior retail experience, demonstrating familiarity with industry practices and customer service.

Interview Process:

Shortlisting will take place following the vacancy closure date and candidates will likely be invited to interview in the week commencing 1st May.

• 1 Stage - Getting to know you & competency based questions.
  (Expected approx. 30 mins).