Museum Tour Guide (Casual)

At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals. 
  
We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success. 

The Role:

Old Trafford Tour & Museum are responsible for delivering world-class tours and experiences that immerse visitors in the rich history and heritage of Manchester United Football Club, creating unforgettable memories for fans from around the globe.
We are seeking a highly organised and engaging Museum Assistant who will be responsible for welcoming all Manchester United Tour & Museum visitors and provide support with bookings, upselling of merchandise and answering queries. You will serve as a brand ambassador for Manchester United and adhere to all operational, health & safety and security procedure


Key Responsibilities:

• To deliver all Tour & Museum products in accordance with the company’s procedures using the relevant product script provided and answering questions in line with company policy, all within set time frames.
• To always ensure the security of tour attendees, as well as the security of the stadium.
• To deliver the highest standards of customer service to all our guests, acknowledging the variety of languages and cultures that make up our visitor numbers.
• To engage with guests regarding the exhibits and exhibitions as they pass through the Museum.
• To help supervise the flow of visitors in the Museum.
• To always ensure the Museum is presentable, clean, and tidy.
• To upsell all ancillary Tour & Museum products and cross sell other venue related products.
• Any other duties as reasonably requested by a manager.

The Person:

• Confident and professional presentation style in front of groups.
• Ability to connect and engage with a wide varied audience and adapt delivery accordingly.
• Exemplary customer service skills gained within customer focused environments.
• High standards of personal presentation.
• Evolving knowledge of the history of Manchester United Football Club and the competitions it competes in.
• Proven ability to remain calm under pressure and a strong ‘can do’ work ethic.
• Self-motivated and ability to work independently or as part of a team as required.
• Basic levels of English and Maths

Weekend Availability
All staff are expected to be available to work at least 60% of weekends throughout the season. This includes availability for at least one day (Saturday or Sunday) each weekend during that 60% window. Weekend shifts are critical to maintaining the high standards of service and visitor experience we are known for, particularly during peak periods.

Match Day -1 Shifts
In addition, staff must be available for at least 60% of match day -1 shifts (the day prior to a home match). These days are essential for preparations and typically see increased visitor numbers, making staff coverage vital.

Our Commitment to You: 
  
At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds. 
 
Ready to Join Us? 
  
If this sounds like the perfect role for you, please submit your application by Monday 26th January 2026.

Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks. 
  
If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you. 
  
It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.