Concourse Concessions Operative (Casual Role)

We are looking for passionate, reliable and enthusiastic individuals to work within our fantastic Concessions team in the bustling concourse to strengthen the football and rugby match day experience for all of our supporters. The role is offered on a casual basis. Shift will be available for home match day fixtures. You will be working in a fun and fast paced environment giving fast and effective service.

Main Responsibilities

• Welcoming guests, taking orders and serving alcoholic beverages to supporters
• Care about customer satisfaction and deliver the optimal client service experience
• Serving guests in a friendly, welcoming and efficient manner while maintaining a clean and safe work environment
• Help answer questions and make suggestions regarding food and beverage choices and related items

Shifts:

• Must be available to work on weekends and evenings in line with Bristol City Home Fixtures and Bristol Bears Home Fixtures – dates as per the fixture list on the clubs website – 2025/26 Championship fixtures announced – Bristol City FC and Bristol Bears – Bristol Bears Rugby
• Dependant on the home game, our shifts can be a minimum of 2.5 hours and a maximum of 5 hours, this also depends on the concession you work in.

What you need to be successful:

• Committed to working home match day fixtures
• A positive attitude and willingness to learn
• Great communication skills
• Ability to work in a fast paced environment

Requirements

• Age: 18+ (due to alcohol service requirements)

Safeguarding and Equality

We are committed to safeguarding the welfare of children and young people and expects all employees and workers to endorse this commitment.

We are committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Who we are

Ashton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown’s sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball and each of their respective community charities.

Please note: Due to the nature of the role, including selling and serving alcohol, we can only accept applications from candidates