Sales Manager

Who We Are

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.

We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year.

We’re at our brightest when we’re all together. Our Club, our teams, our community. 

There is only one Hotspur. Tottenham Hotspur.

Role Purpose

We’re currently recruiting a Sales Manager – Premium Hospitality  within our Premium Sales Team to help us take things to the next level.

Key Responsibilities

• Responsible for achieving sales targets set for our premium portfolio for football across the venue’s matchday and seasonal proposition with a focus on higher tier memberships and experiences
• To support the Senior Sales Manager in driving a high performing sales culture that celebrates success and offers necessary support and coaching when falling short of business objectives
• A proactive focus on driving new B2B audiences to the venue, targeting lookalike audiences to our current seasonal memberships whilst strategically identifying industry trends and leveraging opportunities within key emerging markets
• To line manage and provide clear direction, performance management, regular coaching, and ongoing professional development to drive individual and team targets.
• Adopt a consultative approach with corporates and a network of high-net-worth individuals (HNWI) to identify their deep valuable insights of their business objectives
• Develop a strong understanding of key venue and product unique selling points (USPs) with the ability to present to C-Suite decision makers in a compelling manner and in line with club values
• Set a benchmark for junior members of staff by regularly taking accountability of own personal development and performance by achieving monthly set targets and key performance indicators (KPIs)
• Consistently strong call quality, note taking with tailored proposals that are tailored to client insights gathered from each conversation
• Have a venue sales mentality, with good understanding of the product portfolio across all stadium events and ability to cross-sell by identifying the scope of each opportunity in all client conversations
• Maintain a consistently populated sales pipeline with the ability to effectively transition clients through the sales cycle focussing on driving client meetings before negotiating the close
• Once the closure of sales has been negotiated, ensure timely and attentive management of the administrative handover to Premium Experience Team
• Collaborate with the Senior Sales Manager and think creatively about how to improve ways of working and to ensure you have the tools required to be a successful sales professional
• Focus on elevating their personal brand through regularly representing the venue at external events and leveraging referrals to expand their network
• Ability to negotiate closure of sales and manage administrative handover to Premium Experience Team
• Support the Senior Sales Manager with onboarding of new team members, ensuring effective adoption of all sales systems, processes, and best practice
• Produce timely and accurate summaries of sales performance and pipeline for the Senior Sales Manager to review
• Key focus on driving the business objectives and displaying leadership traits alongside the Senior Sales Manager when communicating commercial strategy to the broader Premium Sales team
• Adopt a CRM first mentality, ensuring that all activity is accurately tracked in Salesforce

Person Specification

Qualifications / Training

• University Degree Level Education
• Experience in relevant industry, commercial experience preferable
• Experience of Line Management desirable

Skills & Experience

• Ability to adapt ways of working to drive the needs of the business
• Passionate about being perceived as an industry expert
• Maintain a positive approach to daily work to set an example for the rest of the team
• Mature and professional approach to daily work
• Strong leadership qualities
• Gifted negotiator and influencer
• Creative, energetic and target driven
• Strong presentation and sales proposal writing skills
• Confident candidate with strong communication skills
• Efficient on Ticketmaster XR, Salesforce and Zendesk preferable
• Strong Microsoft Office experience

Personal Attributes

• Thinks ahead, generates ideas
• Values & respects others, builds relationships, collaborates
• Gets things done, delivers to high standards, takes responsibility
• Excellent communicator with strong inter-personal and networking skills
• Thrives under pressure
• Can work under own initiative but is a supportive team member
• Strong personal work ethic

Safeguarding & Recruitment Statement

Safeguarding is fundamental to the success in all that we do. The Club follows a Safer Recruitment process for all roles. Successful candidates are to be reminded they would be subject to proportionate background, DBS and reference checks as required.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.