Ecommerce Executive - Retail

Who We Are

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.

We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year.

We’re at our brightest when we’re all together. Our Club, our teams, our community. 

There is only one Hotspur. Tottenham Hotspur.

The Role

The Retail Ecommerce Trading Executive is responsible for the upkeep of all products, merchandising and Geo-Targeted Campaign Execution across the online shop. They will also share responsibility for copy, imagery, and working with third parties to innovate the website and implement onsite activations. A key part of this role will be working with our SEO agency to ensure the site is optimized for organic traffic. 

To perform their job effectively the Ecommerce Trading Executive will work cross functionally with Marketing, Buying and our Data Analytics team to ensure the best possible onsite fan experience.  

Key Responsibilities

• Ownership of all SEO content on site whilst managing relationship with the THFC SEO agency.
• Responsible for supporting the eCommerce team in maximising sales and profit margins across the Online shop. 
• Ensuring all onsite information is correct and inline with THFC brand guidelines.
• Redirects – Managing redirects across the online shop and Experiences website. 
• Responsible for the updating of META data in addition to the creation of product descriptions on the shop. 
• Create personalised experiences using Sales Force Commerce Cloud functionality to improve the fan journey and maximise sales. 
• Ownership of creating fully responsive landing pages for promotions and featured ranges across the Online shop. 
• Product priority – making sure that products are arranged in the right order on the shop to support the customer experience. 
• Report any website issues to the Retail Ecommerce Trading Manager and/or to our systems supplier. 
• Responsible for product badging and all other on-site visual merchandising such as on-site search. 
• Responsible for maintaining site speed for the Online shop. 
• Responsible for all back-end setup including but not limited to onsite promotions. 
• Responsible for optimising the Commerce Cloud On-site Search tool to ensure key search terms are returning relevant results for customers and communicating to the Buying team any search trends. 
• Use THFC Session recording software to identify and resolve on-site bugs to enhance the customer experience.  

Skills & Experience

• Experience with Sales Force Commerce Cloud web Platform 
• You must have e-commerce experience to be considered for this position.  
• Commercially aware. 
• Excellent time manager. 
• Excellent spelling and grammar. 
• Knowledge of web content management systems. 
• Good experience of using Microsoft Office software (word, excel). 
• Understanding of SEO. 
• Understanding of HTML/CSS. 
• Comfortable writing briefs to external clients for on-site developments. 
• Computer literate with the ability to learn computer systems. 
• Experience working in a similar eCommerce or digital role. 
• Passion for eCommerce / Digital. 

Key Relationships

• Buying and Merchandising team 
• eCommerce team 
• Retail Marketing Team 
• Social Media Team 
• Content Team
• External web developers 
• External personalisation provider 

Personal Attributes

• Thinks ahead, generates ideas, challenges the status quo.
• Values & respects others, builds relationships, collaborates. 
• Gets things done, delivers to high standards, takes responsibility. 
• Strong communication and interpersonal skills. 
• High attention to detail. 
• Highly organised, proactive, and self-sufficient. 

The Tottenham Hotspur Way

Is to push harder, rise higher and forge greater. We involve, inspire and elevate one another to be our best selves, to produce exceptional on and off the pitch. Every day brings us opportunities to improve and make the impossible, possible.

Our values that bind us

DREAM THE IMPOSSIBLE - Impossible made possible when we think outside the box

DARE TO CHANGE THE GAME - Relentlessly strive for glory and leave our mark on the world

DO IT OUR WAY - Win the right way, never at all costs. 

Our Responsibility to you

Safeguarding is fundamental to the success in all that we do. Successful candidates are to be reminded they would be subject to various background, DBS, and reference checks for this role.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.