Stadium Tour, Museum & Attraction Manager

At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals. 
  
We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success. 
  
The Role: 
is role is central to rebuilding demand for our Stadium Tour and Museum and into a world-class visitor experience for people who travel from around the world to immerse themselves in the history, heritage and culture of Manchester United.  
 
In a competitive market, Manchester United must modernise its approach, stay ahead in technology, and revitalise how one of the strongest collections of football artefacts is presented and cared for. 
 
The Role:    

• Lead the day-to-day operation of the Museum & Tour with a clear mandate to rebuild the teams, structures and standards required for a best-in-class attraction. 
• Redesign and develop the workforce, establishing new expectations, pathways for progression and a high-performance culture. Where standards fall short, apply processes to reset expectations and protect service quality 
• Rebuild staffing models to ensure correct and costed resource levels. Manage demand proactively, identify overspends early and course-correct to deliver operational and financial discipline. 
• Work with the Curatorial team to refresh the exhibition strategy, acquiring new artefacts, modernising displays and planning events that maximise impact and return on investment. 
• Drive innovation throughout the rebuild, introducing new technologies, experiences and processes that elevate visitor satisfaction while improving operational efficiency. 
• Develop processes to track guest feedback, measure quality of delivery and improve the overall visitor experience 
• Strengthen the customer-experience framework by working closely with Customer Care to resolve issues quickly, identify systemic causes and embed fixes into the rebuild plan. 
• Commit to ongoing professional development through the Performance and Development Review Policy, role-modelling continuous improvement throughout the rebuild.  

The Person: 
  We are looking for someone who has: 

• Proven experience managing, or acting as deputy within, a visitor attraction, museum, heritage site, gallery, or similar public-facing environment.
• Confident leading day-to-day operations in a fast-paced, high-footfall setting.
• Strong track record of developing teams, rebuilding culture, and resetting performance standards.
• Experience implementing new technologies / product offerings within a visitor attraction setting (e.g. virtual / augmented reality), museum renovations
• Able to manage challenging conversations, set clear expectations and drive accountability.

Our Values:
Badge – Earn the badge, every day. Respect our history and heritage. Be best in class and deliver to the standards expected of Manchester United. No one is bigger than the club.
Bravery – Be bold, be brave, and take calculated risks. Do things differently and innovate. Lead by example and do what’s right for the club, even when it’s hard.
Spirit – Embody the spirit of Manchester United. Show strength of character, act with passion, and fight back, no matter what.

 What We Offer: 
At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:

• Annual Incentive Scheme to reward your dedication and hard work
• 25 days annual leave (plus bank holidays) and an opportunity to purchase additional holiday days
• Electric Vehicle scheme via Octopus and cycle to work scheme
• Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace
• Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
• Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
• Enhanced family Leave Benefits and policies
• Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
• A Supportive Work Environment that values diversity, equity and inclusion, and individual growth

Our Commitment to You: 
We believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity, and inclusion sit at the core of our recruitment strategy, and we welcome applicants from all backgrounds.

Ready to Join Us? 
If this sounds like the perfect role for you, please submit your application by Sunday 8th February.
  
Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks. 
  
If you need any adjustments to help you perform at your best during the recruitment process, please contact us, and we will be happy to discuss them with you. 
  
It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.