Job Description
The Whitecaps FC mission is To Unite and Inspire Our Communities. We are looking for a new team member to contribute to the Vancouver Whitecaps culture by understanding and supporting our four cornerstones: team spirit, discipline, work ethic and mentality.
Whitecaps FC is looking for an experienced, passionate, and outgoing Concierge to engage with our high profile and VIP guests on match day and ensure their experience is second to none.
The Vancouver Whitecaps FC Premium Concierge is responsible for assisting in the management of all Premium areas on match day and ensuring that our Premium Guests and Members have an extraordinary match day experience.
Role Responsibilities:
Provide proactive and clear communication to ensure guests and Premium members needs are addressed
Act as first/main point of contact on match days – greet guests and provide match information
Manage questions and requests from VIP guests and provide any assistance they may require
Engage with guests to promote key club messages and campaigns
Ensure a world class service level is maintained in all Premium areas
Provide memorable, extraordinary member experiences including surprise, delights and gifting
Develop and maintain long-term relationships to create a memorable match day experience for our guests and members
Receive, compile and report guest feedback to supervisors
Qualifications/Experience:
In addition to bringing a commitment to Vancouver Whitecaps FC vision and values, the ideal candidate will require degrees of demonstrated experience as follows:
A friendly and outgoing personality. Comfortable engaging with people at all levels of business in a confident, articulate, and professional manner.
A team player who is collaborative and attentive
Positive, approachable, and hospitable with a “guest first” mentality
Excellent written and verbal communication skills
Ability to work independently, using mature judgement and problem-solving skills
Experience in a hospitality role working with VIP and high-profile clientele
A background in hospitality and event management will be considered an asset
Applicants must be of 19 years of age or older
Applicants must be available for the scheduled home matches over the course of the 2026 season, please refer to the website for confirmed schedule home matches to assess your availability.
Benefits:
Matchday Parking
Discounted Whitecaps Tickets
Complimentary food and beverage during shift
The Club
Vancouver Whitecaps FC is the longest-running professional soccer club in Canada and the United States. Since its inaugural season in 1974, the club has united generations of loyal fans in British Columbia and beyond. With academies in eight out of ten provinces, a network of partner clubs, and hundreds of camps and clinics every year, Whitecaps FC provide a foundation for Canada’s soccer future.
We are also strongly committed to providing opportunities to Canadian athletes, both male and female, with the largest soccer development structure in Canada. This includes academy programs in eight of ten provinces across the country.
In addition to building a winning team on and off the pitch, the Club places great importance in giving back to our community, harnessing the power of sport to create a stronger, more equitable & inclusive society through three key community goals: helping meet critical needs, using soccer to build life skills and creating soccer participation opportunities in Indigenous communities.
Vancouver Whitecaps FC believes that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. This includes but is not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People & Culture department.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
No recruiters or agencies, please.
"Within these walls, you are welcomed, accepted, and respected.
Here, no matter who you are or where you come from, you are home. And you’re part of the team regardless of your age, sex, sexual orientation, gender identity or expression, race, marital or family status, disability, or religious belief or non-belief. All we ask is that you be ethical and inclusive in all that you do. Be respectful of
