Casual Retail Assistant

Who We Are

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.

We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year. 

We’re at our brightest when we’re all together. Our Club, our teams, our community.  

There is only one Hotspur. Tottenham Hotspur. 

Job Purpose

To assist the shop management team to deliver sales and profit through excellent operational, sales focus and excellent customer service on a day to day basis in the retail shops.     

Key Responsibilities

• High customer service levels within retail store, ensuring best in class experiences for all visitors
• Assist with daily sales budgets to ensure daily targets are achieved in the retail shop.
• Maintain agreed floor layouts, trading densities and standards of merchandising to maximize sales and profit
• Assist in the implementation of all operational procedures including stock accuracy management and EPOS management.

Personal Attributes

• Thinks ahead, generates innovative ideas
• Values & respects others, builds relationships, collaborates
• Gets things done, delivers to highest of standards, takes responsibility
• Flexible approach to working hours
• Able to work in pressurized environments and in a calm and effective manner
• Use your own initiative when called upon
• Enjoys working individually or part of a large team when required
• Work unsupervised for periods of time.

Skills And Experience

• A background within the retail industry, with experience in event retailing or working in a busy retail environment
• Working knowledge of Retail systems
• Demonstrable ability to carry out detailed tasks with minimal direction or supervision
• Proven skills in inspiring, influencing and working within a large workforce
• Proven success and awareness within employee relations and equality and diversity
• Demonstrable ability to make quick decisions in a fast-paced environment
• Proven track record of raising standards and overseeing the delivery of exceptional customer experiences

The Tottenham Hotspur Way

Is to push harder, rise higher and forge greater. We involve, inspire and elevate one another to be our best selves, to produce exceptional on and off the pitch. Every day brings us opportunities to improve and make the impossible, possible. 

Our values that bind us

DREAM THE IMPOSSIBLE – Impossible made possible when we think outside the box

DARE TO CHANGE THE GAME – Relentlessly strive for glory and leave our mark on the world 

DO IT OUR WAY – Win the right way, never at all costs.  

Our Responsibility to you

Safeguarding is fundamental to the success in all that we do. Successful candidates are to be reminded they would be subject to various background, DBS, and reference checks for this role.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.