Job Description
The following qualifications and experience are essential:
· Windows 10/11, MacOS
· MS Office 365 Suite
· Installation/Configuration/Troubleshooting of PC/Laptop/Mac hardware/software
· Basic Active Directory account administration
· Understanding of Backup Technologies
· Mobile devices, iOS, Android
· Working in a high-pressure environment including supporting VIPs
· Experience working On Call and out of hours
The following qualifications and experience are desirable:
· Experience in understanding VLAN’s and Network topologies
· Experience in JAMF and/or Intune
· Experience with Oracle or other POS related software
Candidates should have the ability to work collaboratively with colleagues, aiding where necessary. It is essential that candidates are proactive, punctual/flexible, and eager to learn and improve.
Responsibilities include but are not limited to:
· Respond to 1st and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service
· Escalate 3rd line support queries effectively including the correct troubleshooting steps
· Support users in the use of computer equipment by providing necessary training and advice
· Take ownership of assigned issues, perform technical diagnosis and resolve, either on-site or remotely
· Arrange external/third-party support when relevant following our support contracts
· Perform daily maintenance tasks on all IT services as required by Fulham Football Club
· Perform hardware & software installations, upgrades, updates, configurations and troubleshooting.
· Maintain Asset Register for all hardware devices/software licences.
· Provide out of hours support as part of a rota.
· Provide Matchday support as part of a rota.
· Produce documentation on troubleshooting steps to aid all team members.
