Department: Ticketing
Reports To: Ticketing Operations Manager
Location: Ticket Office – Molineux Stadium
Hours: 5 hours per week (Saturday) plus match-days
Start Date: ASAP

About Us

We are Wolves. English football’s original innovators.

As a founding member of the Football League, we boast one of the richest histories in the beautiful game, shaping modern football while always staying true to our Old Gold roots.

A football club which represents a city built on grit and togetherness and one that is defined by ambition; from pioneering floodlit football to succeeding at the highest levels of the English and European game.

Always looking forward and determined in the face of challenge, bright in spirit and unified by the bond between players, staff and supporters, while remaining humble and grounded in the values of our Wolverhampton community.

At Wolves, we honour the past while seizing the future.

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment. The post-holder is required to apply all relevant policies and uphold the Club’s commitment to safeguarding children, young people and adults at risk.

Job Purpose

• To process ticket transactions through the current ticketing platform and all available customer channels (counter, telesales, post and web), including outbound telesales.

• To provide advice and information on all services applicable to the Ticket Office.

Key Responsibilities

• Deliver a high level of customer service.

• Assist the Ticketing Operations Manager with office administrative duties.

• Ensure accuracy with cash transactions and follow office policies and procedures, balancing own daily takings.

• Maintain, improve and expand the customer database.

• Contact customers via telephone, cross-selling and upselling products using campaign-based methods across various Club products.

General Responsibilities

• Comply with Club policies.

• Comply with health and safety procedures.

• Comply with safeguarding policies.

• Promote the Club’s values: progressive, humble, determined, bright and unified.

• Work consistently to embed equality and diversity within the Club.

• Undertake other duties as reasonably required.

• Maintain professional conduct at all times.

Equality, Diversity and Inclusion

The post holder will demonstrate a strong commitment to equality, diversity and inclusion, supporting the organisation’s strategic aims to remove barriers and address inequality.

You will actively promote an inclusive, discrimination-free environment that ensures fair access to opportunities and resources. This includes fostering a culture of dignity, respect and belonging where everyone is empowered to contribute, perform and reach their full potential.

Safeguarding Statement

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all those associated with WWFC to share this commitment.

The post-holder is required to apply all relevant policies and uphold the Club’s commitment to safeguarding children, young people and adults at risk.

Key Relationships

• Supporters of Wolverhampton Wanderers FC

• Other departments within the Club (for ticket processing and information sharing)

• Disability Access Officer

• EDI Lead

• Safeguarding Team

• Facilities, Safety and Security Team

• Fan Services Team

Person Specification

Knowledge

Essential:

• Understanding of safeguarding children, young people and adults at risk, including wellbeing considerations.

Desirable:

• Understanding of ticketing and membership structures within sporting clubs or arenas.

Technical / Work-Based Skills

Essential:

• IT literate, including Microsoft Word and Excel.

General Skills and Attributes

Essential:

• Understanding of how to work safely with children, young people and adults at risk in line with safeguarding best practice.

• Determination to deliver a high standard of customer service.

• Ability to promote, adhere to and implement the Club’s Equality Policy and embed equality and diversity within the Club.

Experience

Essential:

• Cash handling and numeracy experience.

Desirable:

• Experience using a transaction-based computer system.

• Experience working with children and/or adults at risk.

Qualifications

Essential:

• Must hold or obtain at the earliest opportunity and maintain relevant safeguarding training (e.g. FA Safeguarding Children Workshop).

• Subject to a DBS check at the appropriate level and clearance by the Wolves Safer Recruitment Group.

How To Apply 

Please complete our application form and diversity monitoring form (find using Apply link below), then email them to jobs@wolves.co.uk for CLUB roles and foundationjobs@wolves.co.uk for FOUNDATION roles.

Please include the job reference code and the job title in the subject line, unless otherwise stated on the advert. Reference code for this role is: CP-00-16020226

Please note, we reserve the right to close any advertised vacancy before the stated closing date. We recommend applying to our vacancies early, to avoid any disappointment.

For safeguarding reasons, we are unable to progress candidates who have not applied with our application form. Thank you.