Job Description
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
FIFA World Cup 26 Skills Framework
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
FIFA World Cup 26 Skills Framework
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Main Activities and Responsibilities
Reporting organisationally to Operational Center Lead, the Workforce Operations Manager will be a key member of the FIFA26 Workforce Management team, and work in close collaboration with the FIFA Workforce Management team and other key individuals responsible for delivering workforce-related services in line with the agreed service levels, resolving on-site issues, and supporting the smooth delivery of operations through close collaboration with the central Workforce team and local Functional Area (FA) counterparts.
- Support day-to-day workforce operations across assigned stadiums and venue sites, assisting with issue resolution and coordinating escalations through the appropriate channels.
- Coordinate and support the setup and operation of workforce welcome activities at FWC26 venues, assisting with inquiries and directing workforce questions or issues to the right resources or personnel.
- Assist in daily workforce issue resolution across all locations, working collaboratively with Accommodation (ACM), Catering (CAT), Transport (TPT), Venue Management (VUM), Volunteer Management (VOL), Security (SEC), Access Management (ACS), and Partner Rights Delivery (PRD) to help ensure seamless service delivery.
- Coordinate with Accommodation (ACM) on matters related to laundry, breakfast, and hotel services in line with workforce entitlements.
- Support the planning and coordination of Workforce Welcome and Final Celebrations, working closely with the Workforce Engagement team and relevant Functional Areas to ensure smooth execution on-site.
- Assist with the delivery of venue orientation sessions, helping present the Workforce Venue Guide, service levels, and key policies/procedures to align all workforce members during tournament time.
- Support the day-to-day coordination of catering operations within the Workforce Restaurant/Break area in collaboration with Catering (CAT) and Volunteer Management (VOL).
- Work closely with ACS & SEC to understand PSAs and assist TPT with coordinating shuttle pick-up/drop-off points and general workforce transportation logistics.
- Maintain awareness of first aid locations and medical stations in collaboration with MED to support workforce safety and response readiness.
- Support the coordination of storage, movement, and distribution of reward and recognition items, contingency uniforms, and other assets with Logistics and Uniforms teams, helping ensure accuracy and accountability at every stage.
- Liaise with PRD to confirm placement of VIK items and assist with preparing operational areas and rest spaces for workforce use.
- Provide support to Uniform Distribution Centers (UDACs) to ensure consistent alignment across all workforce touchpoints.
- Maintain regular communication with the Central Workforce Team, sharing updates on site status, operational progress, and emerging issues.
- Support tournament close-out efforts, assisting with final distribution of reward items and post-event reporting to ensure a smooth handover and debrief with the central team.
Your Profile
Education & Qualifications
- Bachelor’s degree preferred
Work Experience
- Must be available for a minimum of five virtual (5) training sessions prior to deployment and willing to travel for one (1) to three (3) months, as required.
- Demonstrate willingness to learn and understand all relevant policies, procedures, and operational documents related to workforce services and venue operations.
Language
- Fluent in English. Spanish and/or French proficiency is a plus
Technology
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
Locations : Assignments span multiple Host Cities. Not all roles are required in every location.
United States:
Boston, Massachusetts · Houston, Texas · Kansas City, Missouri · Los Angeles, California · San Francisco, California
United States:
Boston, Massachusetts · Houston, Texas · Kansas City, Missouri · Los Angeles, California · San Francisco, California
Mexico:
Guadalajara, Jalisco
Guadalajara, Jalisco
Equal Opportunities
FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
About FWC2026
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.
This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.
This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.
About FIFA
Founded in 1904, the Fédération Internationale de Football Association (FIFA) is the umbrella organisation of its members, currently 211 national football associations. Its main objectives, enshrined in its statutes, are to develop football around the world, to stage international competitions and to protect the integrity of football (against match manipulation, doping etc.).
FIFA is a truly diverse, modern and multicultural organisation and its primary purpose is to promote football. Over 800 people from 50 nations – 40 per cent of which are women, including the Secretary General – covering a wide variety of professional profiles, work to fulfil that purpose. FIFA’s headquarters are based in Zurich, Switzerland. We have other offices in Zurich, as well as temporary offices around the world.
We are 'living football' – we are committed to the game, to the people, to the planet and to the future. It is what we do. It is why we are here.
Our culture is shaped by fair play, team spirit, diversity, sustainability, transparency and innovation. We live by these values. Regardless of race, religion, national origin, colour, age, disability, marital status, sexual orientation or citizenship – we support diversity; indeed, we consider it to be key to our success.
We are looking for talented and motivated team members who would embrace these values every day, with purpose, passion and pride, in order to make a positive impact on the world of football and beyond.
We offer a unique and exciting work environment with great opportunities for your personal and professional development.
Location