Job Title: Front of House (Leeds United Foundation)

Hours: 37.5 hrs per week

Location: Based at Elland Road

Closing: 13th February 2026

Job Overview

We are seeking an experienced front of house/ receptionist to support a new Youth Hub Service supporting young people to develop skills and confidence on their journey to employment.

The post holder will be responsible for ensuring smooth running of the day-to-day activities, supporting the delivery of the Youth Hub at the Leeds United Stadium. The Hub will provide opportunities for referred unemployed young people in Leeds to access support, training and skill boosting sessions that support them on their next steps to employment.

What are the responsibilities?

Working as a trusted front of house coordinator and receptionist, overseeing general arrivals, visitors and ensuring appointments run smoothly.

Lead and manage the daily operations of the Youth Hub front of house and be the first point of contact to visitors, clients and customers, managing all incoming calls, queries and visitor enquiries and ensuring prompt responses and exceptional customer service.

Greet all visitors warmly and professionally and manage all incoming calls, queries and electronic enquiries, ensuring prompt responses and an exceptional level of service.

Manage appointments for all guests and collect relevant personal information for security purposes.

Maintain guest records, preferences and special requirements with precision to detail, ensuring confidentiality around sensitive personal and business data.

Maintain a visible presence at reception and oversee access to the premises, welcoming visitors and monitoring entry.

Work independently for periods of time, acting as the main point of contact on site and ensuring the reception area and building remain well managed.

Assist with ad hoc administrative requests of the Youth Mentor team and Foundation’s Business Support team as required

Person Specification

Essential

Experience in a customer-facing, receptionist, office manager or Front Of House role.

Strong operational background, with excellent organisational and multitasking skills

Ability to remain calm under pressure and lead by example

Exceptional verbal and written communication skills

Proficient in the full Microsoft suite.

Desirable

• Previous experience in VIP guest services

   

• Previous experience in operations

Why Should You Join The Leeds United Foundation?

Whether you are on the pitch or behind the scenes here, we’re united by passion, pride, and a drive to always improve. You’ll be joining a supportive people team where your voice is valued and your development matters.

In return for your dedication, you’ll receive a highly competitive salary package and pension scheme, along with a wide range of exciting perks and benefits.

If you’re looking to take the next step in your career and want to be part of a club that’s as committed to its people as it is to performance, we would love to see your application