Job Description
About Us:
Real Salt Lake, Utah Royals FC, Real Monarchs, and the RSL Academy are united by a shared mission of winning together through development. We are committed to building world-class teams by investing in people—developing players, staff, and leaders through collaboration, innovation, and a high-performance culture. If you’re passionate about sport, science, and leadership, we invite you to grow your career with Utah Soccer.
Summary:
The Ticket Sales Account Executive – Hispanic Community Focus is responsible for generating ticket revenue through the sale of a full menu of ticket products, including group tickets, season plans, partial plans, and premium products. This role focuses on driving revenue through proactive outreach, relationship-building, and community engagement within the Hispanic, corporate, and soccer communities. Sales activities occur through phone prospecting, in-person appointments, networking events, and matchday engagement.
Responsibilities Include:
- Generate ticket revenue through the sale of full menu ticket products for Real Salt Lake and Utah Royals FC.
- Sell group ticket packages to a variety of prospects, including soccer organizations, corporate partners, and affinity groups.
- Sell season ticket memberships, partial plans, and premium seating products to new and prospective clients.
- Develop new business by actively prospecting through phone outreach, in-stadium tours, external meetings, networking events, and community initiatives.
- Conduct significant out-of-office community outreach to establish and grow relationships within the Hispanic and broader soccer communities.
- Manage assigned accounts to deliver a high level of customer service throughout the season.
- Maintain accurate and up-to-date records of all sales activities and accounts within the CRM system.
- Support matchday operations by assisting with group experiences, meeting with group leaders, prospecting clients at the stadium, and helping coordinate hospitality areas.
- Perform additional duties as assigned in support of the Ticket Sales department.
Minimum Qualifications:
- 1-2 years of prior sales experience.
- Bilingual in English and Spanish is required.
- Demonstrated history of meeting or exceeding weekly and monthly sales goals.
- Strong time management, organizational, administrative, and customer service skills.
- High energy, self-motivated, and able to work independently.
- Resourceful and positive attitude
- Excellent written and verbal communication skills.
- Ability to work evenings, weekends, and event days as required.
- Strong leadership and team management skills.
- Excellent communication, interpersonal, and negotiation skills.
- Ability to work in a fast-paced, dynamic environment.
- Able to maintain a professional appearance consistent with organizational policies.
- Strong time management, communication, interpersonal, and organizational skills
- Able to provide excellent customer service and hospitality
- Available to work a flexible schedule, including evenings, weekends, match nights, holidays, and outside events as needed
- Able to successfully pass a background check.
Preferred Qualifications:
- Bachelor’s degree in business, sales, marketing, or a related field.
- Proven experience in ticket sales and service in a sports or entertainment setting.
Physical Demands & Work Environment:
The job requires regularly lifting/pushing up to 5 pounds and occasionally lifting/pushing more than 10 pounds or exerting heavy force in a wide disparity or environmental conditions. The job involves standing, stooping, bending, lifting, pushing etc.
The Club provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
Note: The need may arise to revise, supplement, or rescind portions of this job description, and the Club reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.
About Real Salt Lake