The Cleaning & Waste (CLW) Cluster Manager is responsible for the planning, coordination, delivery, and performance management of all cleaning and waste operations across a designated cluster of FIFA World Cup 2026 stadiums and official sites.
Acting as the primary operational lead and escalation point within their cluster, the role ensures that all Cleaning & Waste services are delivered safely, sustainably, consistently, and to FIFA’s world-class operational and sustainability standards, while maintaining alignment across stadium operators, Host Cities, service providers, and FIFA functional areas.
The main responsibilities and oversights of the Cleaning & Waste Cluster Manager for the FIFA World Cup 26™ include:
Cluster Leadership & Governance
- Lead Cleaning & Waste operations across a defined cluster of stadiums and tournament sites (e.g. 3–5 venues).
- Serve as the single point of accountability for CLW readiness, delivery, and issue resolution within the cluster.
- Represent Cleaning & Waste in cluster-level operational meetings, readiness reviews, and FIFA governance forums.
- Ensure consistent implementation of FIFA CLW standards, SOPs, SLAs, and policies across all assigned venues.
Operational Planning & Readiness
- Oversee the development, validation, and approval of stadium-specific CLW Operational Plans, including:
- FOH / BOH cleaning scopes
- Waste stream configuration (landfill, recycling, compost, specialty streams)
- Waste compound layouts and logistics flows
- Staffing models and deployment plans
- Event-day cleaning and turnaround strategies
- Lead test events, simulations, and operational rehearsals, ensuring learnings are embedded into final plans.
- Monitor readiness milestones and escalate risks or gaps proactively.
Service Delivery & Event Operations
- Manage Cleaning & Waste operations across all tournament phases:
- Build-up and overlay
- Tournament operations (matchdays & non-matchdays)
- De-installation and demobilisation
- Coordinate daily operations with Stadium Operations, Venue Management, Security, Logistics, Hospitality (On Location), and Sustainability teams.
- Ensure safe, efficient, and high-quality cleaning presentation standards across all public, operational, and hospitality spaces.
- Act as the cluster escalation lead for operational incidents, service failures, or emergency response related to CLW.
Sustainability & Waste Diversion Performance
- Implement FIFA’s sustainability and circular economy objectives within the cluster.
- Ensure correct deployment of tri-sorting stations, back-of-house segregation, and material stream integrity.
- Track and report on key waste KPIs, including:
- Waste diversion rates
- Contamination levels
- Volume by stream
- Contractor performance
- Work closely with Sustainability teams and local authorities to support composting pilots, recycling optimisation, and zero-waste initiatives.
Stakeholder & Contractor Management
- Manage relationships with:
- Stadium Cleaning & Waste representatives
- Host City / LOC partners
- Cleaning and waste service providers
- Waste hauliers and material processors
- Ensure contractors operate in line with FIFA SLAs, H&S standards, accreditation requirements, and code of conduct.
- Support procurement, onboarding, training, and performance management of service partners within the cluster.
Budget, Risk & Reporting
- Manage cluster-level CLW budgets, forecasts, and cost controls.
- Identify, assess, and mitigate operational risks through structured risk matrices and contingency planning.
- Provide regular reporting to senior CLW leadership covering:
- Readiness status
- Operational performance
- Risks and mitigation actions
- Sustainability outcomes
- Key Interfaces
- FIFA Infrastructure & Technical Services
- FIFA Sustainability & Environment
- Stadium & Venue Management Teams
- Host City / LOC Operations
- Hospitality (On Location)
- Security, Logistics, Broadcast, and Fan Operations
- Cleaning & Waste Service Providers