The Ticketing Systems & Stadium Operations workforce is responsible for delivering all operational, technical, and customer-facing ticketing services across Host Cities and World Cup stadiums.
This posting covers the following baby roles under the Ticketing functional area:
- Electronic Access Control Specialist
- Ticketing Stadium Assistant Manager
These roles work in collaboration with Ticketing HQ, Stadium Management, Technology teams, Guest Services, Security (SEC), Venue Management, and other functional areas to ensure seamless delivery of ticketing operations, infrastructure, technology readiness, and premium customer experience for all FIFA World Cup 26™ spectators and stakeholders.
Stadium Ticketing Operations (Assistant Manager)
The Ticketing Stadium Operations workforce is responsible for delivering all operational, technical, and customer-facing ticketing services across Host Cities and World Cup stadiums. The main responsibilities include:
- Lead or support the full delivery of stadium ticketing operations at assigned FIFA World Cup 26™ competition venues.
- Conduct all pre-tournament infrastructure, hardware, overlay, technology, and equipment setup and testing.
- Validate stadium seating maps vs ticketing system (seat kills, obstructed views, flows, ADA plans, signage accuracy).
- Execute matchday and non-matchday ticketing operations, including Ticket Offices, Ticket Resolution Points, Guest Service locations, and turnstiles.
- Manage and deliver training for all ticketing staff, including volunteers, resolution assistants, turnstile operators, and dependent FAs (SEC, FAO, etc.).
- Provide world-class customer service for all spectators, guests, affiliates, and partners.
- Complete all pre-match and post-match operational reporting and documentation.
- Serve as escalation point for matchday ticketing challenges, system issues, and customer matters.
- Liaise with Ticketing HQ to ensure alignment on operations, reporting, and incident management.
- Deputize for the Stadium Ticketing Manager (Assistant Manager role).
Electronic Access Control Operations (EAC Specialist)
The Electronic Access Control (EAC) workforce is responsible for ensuring the successful delivery, readiness, and live operation of the access control systems at the respective World Cup stadium. The team supports secure, efficient stadium entry by coordinating with providers, validating system performance, training operational staff, and monitoring live access control during Match Days. The main responsibilities include:
- Collaborate with and support the Electronic Access Control provider at the stadium.
- Validate configuration and operational readiness of all EAC systems (turnstiles, handhelds, ADA units).
- Conduct MD-1 and MD system testing and oversee troubleshooting of all equipment.
- Deliver training to staff, operators, and dependent FAs on correct access control procedures.
- Monitor and validate operational interfaces, data flows, event logs, and reporting outputs.
- Follow up on test results, ensure outstanding items are resolved, and maintain readiness for matchday.
- Support general stadium ticketing operations during both Match Days and non-Match Days.
- Participate in live-operation monitoring during matches to ensure stable access control performance.