IT Assistant

Responsible to: IT Manager
Salary: Competitive
Location: Millwall Football Club, The Den, John Berylson Way, London, SE16 3LN
Hours of work: 9am - 5pm, 5 days a week + home matchdays

About us:
Established in 1885, Millwall Football Club is one of the most famous football clubs in England.
Currently competing in the EFL Championship, they play their home games at The Den, which is
based in South Bermondsey, and has been the home of the Club since 1994.

Role Overview:
Millwall Football Club is looking for a motivated and enthusiastic IT Assistant to join our IT team.
This role is ideally suited to an apprentice or entry-level candidate who is keen to develop their
technical skills while supporting both the day-to-day operations of the club and the delivery of
matchday activities.

The IT Assistant will provide 1st and 2nd line technical support to staff across all departments,
assisting with the setup, configuration, maintenance, and troubleshooting of a wide range of IT
systems and equipment. This includes supporting Windows and Apple devices, mobile phones,
printers, and network-connected equipment, as well as maintaining accurate records through
inventory and helpdesk systems.

The role offers a hands-on learning environment with structured support, training, and
development opportunities, providing a strong foundation for a future career in IT within a fastpaced and dynamic setting. We expect you to be self-motivated, efficient and well-organised
with a keen eye for detail. You’ll be IT-literate with skills in the use of Microsoft Office, in
particular, Outlook, Word and Excel.

Key Responsibilities:
The role includes, but is not limited to:

• To provide 1st & 2nd line technical support to all departments within the organisation
• To setup/configure I.T equipment, record and tag. Windows 11, MacBook’s, iPad’s,
iPhone’s, access points etc
• To provide technical support and on call assistance
• To ensure all relevant equipment/systems are functioning prior to home matches
• To liaise with outside suppliers / support contactors as required
• To evaluate equipment and follow IT Dept procedures for the acquirement of new
equipment

• To acquire quotes and submit to the Head of IT when required
• To manage stock levels and keep a record of equipment with stock checks
• To maintain a required number of PC’s, laptops, Mobiles ready for distribution when
required
• To maintain a schedule of review dates of equipment so they are up to date with
software and are kept in good working order physically

Essential Requirements / Qualifications:
• GCSEs Level 4-9 (or equivalent), including both English and Maths,
• GCSEs/BTEC in Computer Science, ICT, or other technical subject (Desirable)
• Strong attention to detail
• An enthusiastic and productive mindset
• Eagerness to learn and develop within a fast-paced environment
• Driving Licence (Desirable)

Personal Skills:
• You have a positive, flexible, and proactive “can-do” attitude
• Ability to work under pressure, meet tight deadlines and work independently with
minimal supervision when required
• Outstanding organisational and time management skills and the ability to manage your
own workload
• Pleasant, professional, and approachable demeanour
• Strong interpersonal skills with the ability to communicate effectively both orally and in
writing
• Adaptable, with the ability to learn new systems and processes quickly
• Enjoys liaising across departments and supporting users with IT systems and
capabilities
• A willingness to undertake further training and professional development