Coordinator, Tourism Development

About the role

We are looking for an experienced Co-Ordinator to join the Stadium Tours & Museum team. Supporting the Senior Co-ordinator in Tourism Development, in the operational, technical and commercial delivery of the Stadium Tours department. 

Acting as the lead technical specialist, you will be responsible for the performance and integration of digital platforms including the website, booking and POS systems, payments and third-party APIs, ensuring seamless functionality, accurate financial reporting and an exceptional customer experience. 

The role also oversees the management and maintenance of all visitor-facing technology across the museum and tour route, working closely with internal teams and external partners to drive revenue growth, innovation and reputational excellence.

What will you be doing?

• Manage and optimise the Stadium Tours microsite and booking journey to enhance customer experience and drive revenue growth.
• Work collaboratively with Marketing, CRM and Digital teams to analyse performance, improve conversion rates and support financial KPIs.
• Oversee the day-to-day operation of the Stadium Tours ticketing platform, ensuring system stability, issue resolution and continuous improvement.
• Manage integrations between the booking platform, website, POS till systems and third-party providers to ensure accurate transactions, reporting and customer experience.
• Support deployments, testing and backlog management for digital platforms, ensuring changes are delivered effectively and on time.
• Ensure accurate financial reporting across booking, POS and payment systems to support commercial decision-making.
• Support payment operations, including issue investigation, platform updates, compliance with GDPR and payment security standards, and staff training where required.
• Develop and maintain API connectivity with third-party partners and gift experience providers, identifying opportunities to support future revenue growth.
• Troubleshoot and resolve technical or connectivity issues with external partners and internal systems.
• Provide technical oversight and support for Stadium Tour and Museum technology, ensuring systems are reliable, safe and enhance the visitor experience.
• Liaise with external contractors and suppliers for system support, maintenance and new developments.
• Support colleagues through guidance and training on systems, processes and basic troubleshooting.

You can find the full job summary attached, which provides a detailed overview of the role and its duties.

Who are we looking for?

You will have previous experience supporting digital or technical systems in a customer-facing environment, with confidence using multiple platforms and troubleshooting issues. Experience working with internal and external stakeholders, supporting projects or senior managers, and identifying and managing risks is essential.

You will be proactive, adaptable and resourceful, with practical IT or technology maintenance skills and the ability to clearly explain technical issues to non-technical colleagues. Experience within attractions, tourism or specialist ticketing systems is desirable but not essential.

Please note, this vacancy may close early if we receive a high volume of applications, so we encourage you to apply as soon as possible.

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag which includes but not limited to:

• Contributory pension scheme matching up to 5.5%
• Life Assurance Cover
• Free financial guidance and mortgage advice
• Car salary sacrifice scheme for affordable driving
• Cycle to Work scheme to keep you active
• Purchase season ticket loans for easier commuting
• Exclusive shopping discounts & cashback with top retailers
• Will Writing Service for future planning
• Employee Assistance Programme for confidential support
• Medicash Health Cash Plan for everyday healthcare needs
• Volunteering opportunities to give back to the community
• Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts

…and much more! LFC Benefits.pdf

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

#LFCJobs