Job Description
About the role
We’re looking for a highly visible and approachable Supporter Liaison Officer to act as the first point of contact for our fans on matchdays. Your main focus will be to enhance and develop the matchday experience for supporters at St James’ Park and selected away games. You’ll work closely with Supporter Services, Box Office, Facilities, Venue Operations, and key external stakeholders to ensure smooth operations and exceptional fan engagement.
Your impact
In this role, you will manage and execute matchday requirements, engaging with fans to deliver an outstanding experience. You’ll support the Fan Engagement Manager in implementing the Fan Engagement Plan, build strong relationships with fan groups, and ensure Premier League SLO obligations are met. Your ability to gather feedback, communicate effectively, and resolve issues with professionalism will be key to improving the supporter experience. You’ll also maintain accurate supporter data, attend planning meetings, and represent the Newcastle United brand in a positive and professional manner.
About the team
You will work within the Supporter Services team, reporting into the Fan Engagement Manager while collaborating with colleagues across the Club and external partners to create a safe, enjoyable, and inclusive environment for all fans.
Location
This role is based in Newcastle upon Tyne. Flexibility to work home matchdays, selected away matches, weekends, and bank holidays is essential.
United As One
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive, so we place high value on the safeguarding and welfare of everyone we engage with. This role requires a criminal records check.
