FIFA
Miami, FL, USA
Reporting organizationally to the Ticketing FIFA Football Community Customer Care Manager, the Ticketing FIFA Football Community Customer Care Specialist will help serve Ticketing and Hospitality efforts for the FIFA World Cup 2026™ that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be responsible for the execution of procedures and completion of tasks following the customer care strategies and processes for Group Sales Customers to specifically fulfil all FIFA Football Community ticketing requirements and ensure a smooth and successful ticketing operation for these key FIFA stakeholders. The Customer Care Specialist must follow the applicable FIFA Ticketing processes, policies and regulations whilst providing support to all FIFA Football Community with ticketing enquiries. Focuses on providing effective ticketing customer care for the FIFA World Cup 2026™.
THE POSITION...