Job Description
Job purpose:
To be responsible for liaising with customers, helping them with their product or service,
processing payments and maintaining a high level of customer service.
Duties and responsibilities:
• To be committed to ensuring the safeguarding and welfare of all customers of the
Club;
• To be approachable and acknowledge and greet all customers;
• To interact with customers to build rapport;
• To ensure cash handling procedures are adhered to in line with the Club’s policies; and
• To be proactive in selling at every opportunity.
• To accept and process deliveries ensuring discrepancies are reported in line with the
Club’s procedures;
• Ensure full size and option availability on the sales floor;
• Confident and accurate use of RSS till system to process sales and refunds;
• Confident and accurate use of RSS back-office functions to check stock availability and
barcode stock;
• To promote and action shirt personalisation;
• Ensure sales floor is kept to a high standard (size order, tidy, correct hangers etc.);
• Adhere to fitting room procedures at all times;
• To be vigilant at all times and aware of key stock loss areas; and
• Any other duty as reasonably assigned by the Retail Manager.
• Process all ticket sales over the counter (including season tickets, match tickets, away
travel, car parking and events);
• To initiate telesales with a confident telephone manner;
• Deliver information to customers regarding seats, prices, offers and promotions; and
• Any other duty as reasonably assigned by the Ticket Office Manager.
Skills required:
• Excellent customer service skills;
• The ability to work as part of a team;
• Good communication skills;
• Computer literate;
• Flexible approach to working; and
• The ability to use own initiative.
Knowledge required:
• Knowledge of kit supplier and its products;
• Knowledge of all retail products to advise customers;
• An understanding of all areas of the ground;
• An understanding of refund policies;
• Awareness of upcoming games and events; and
• An understanding of the Family Excellence award.
Qualifications required:
• Customer service qualification (desirable);
• No formal qualifications considered essential as formal training will be provided.
DBS check required: No
