Hospitality and Events Host (Casual)

Stoke City Football Club of the English Football League is looking for enthusiastic and customer focused Hospitality and Events Hosts to join our team at the bet365 Stadium.

As a Hospitality and Events Host, you will be the welcoming face of our corporate hospitality experience, helping to ensure every guest enjoys a seamless and memorable visit. Working individually or as part of a team, you will support the smooth running of matchdays and events.

The successful candidate will be responsible for preparing hospitality areas, welcoming guests, providing attentive support throughout the event and assisting with post event duties.

Main Responsibilities

• Welcoming guests and staff at reception, providing a friendly and professional first point of contact.
• Setting up rooms and ensuring all required materials and facilities are presentable and ready for use.
• Managing the hospitality lounges and ensuring they remain well presented throughout matchdays and events.
• Looking after hospitality boxes and explaining the relevant rules and procedures to guests.
• Checking technology, heating, microphones and other equipment to ensure everything is working correctly.
• Delivering excellent customer service and responding promptly to guest requests and queries.
• Representing Stoke City Football Club in a positive and professional manner at all times.

Key Skills and Experience

• Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
• Strong customer service skills, with the ability to engage with customers, understand their needs and provide exceptional service.
• Confident and approachable, with a willingness to assist guests and colleagues.
• Ability to multitask and remain organised in a busy environment.
• Comfortable working under pressure and in a large, loud and fast paced environment.
• Able to deal with customer complaints professionally and escalate issues where appropriate.
• Positive and proactive attitude, with a flexible approach to work.
• Ability to work independently and as part of a team.
• Previous experience in a customer service role is desirable.

The ideal candidates will be available to work evenings and weekends to cover matchday fixtures and other ad hoc events at the bet365 Stadium.

These positions will be offered on a casual and intermittent basis. All relevant training will be provided.