Ticket Office Sales Assistants

THE ROLE:

• Deliver exceptional customer service to supporters across multiple communication channels.
• Supporting sales of products including tickets, season cards and coach travel.
• Accurately process payments and maintain financial records.
• Support Ticket Office administration and after-sales enquiries and service.
• Resolve customer queries and complaints in a professional manner.
• Assist with cash handling, reconciliation, and banking procedures.
• Work collaboratively with internal departments and external clubs to support successful
ticketing operations.

THE CANDIDATE:

Essential
• Previous experience in a customer service or customer-facing role.
• GCSE Maths and English (Grade C / 5 or above) or equivalent qualifications.
• Experience handling cash and processing card payments accurately.
• Good IT skills, including experience using Microsoft Word and Excel.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent attention to detail and accuracy when processing information and transactions.
• Flexible approach to work, including the ability to respond to changing business needs during
busy periods.