Job Description
The Premier League Reception team acts as a lynchpin to the daily operation of the Premier League Head Office. The team, working closely with colleagues in the Office Services team, provide a high quality, professional and welcoming reception service to all staff and visitors at the Premier League. This is a fantastic opportunity, and you will be expected to rapidly become a reliable and key contributor to the team’s work.
Who we are
The Premier League is home to some of the most competitive and compelling football in the world. The League and its Clubs use the power and popularity of the competition to inspire fans, communities and partners in the UK and across the world. The Premier League brings people together from all backgrounds. It is a competition for everyone, everywhere and is available to watch in over 900 million homes in 189 countries.
We have a wide variety of responsibilities. These include organising the competition and its Handbook as well as managing the centralised broadcast and commercial rights. The work we do in conjunction with the Clubs also goes far beyond the 90 minutes. We support and provide a framework for youth development, we protect the organisation’s intellectual property, support the wider game and community programmes, undertake international development work and liaise with governing bodies and other leagues.
The Premier League is an equal opportunities employer and strives to create an inclusive culture where talent can flourish. We believe in the potential of everyone and open our doors to those who share those values. All appointments will be made based on merit; however, we particularly encourage applications from women, people from minority ethnic communities, LGBTQ+ people and disabled people.
Key Responsibilities
- Welcome visitors to the Premier League offices, ensuring they sign in and inform the relevant staff member of their arrival.
- Re-issue access passes using C-Cure for members of staff who have lost or forgotten their own.
- Ensure consistent, clear and concise communication with the rest of the team.
- Providing effective handovers between shifts.
- To forward voicemail messages to the relevant member of staff/department.
- To be a point of contact for external staff from clubs/other leagues to help facilitate meetings.
- Provide, where possible, extra hospitality for guests, working with EAs and other key staff to help ensure the smooth running of their visits from start to finish.
- Become familiar with regular guests, noting their preferences and requirements in all areas.
- Provide administrative support to guests where desired.
- Monitor and ensure that the reception area is kept tidy and projects a professional image of the Premier League.
- Assist in managing fire safety, arrange staff training / fire drills / building and fire extinguisher checks.
- Provide support to the Head of Office Management where required.
- To be main contact at front of house for all maintenance issues around the building.
- Manage the meeting room booking system.
- Order taxis / organise car-parking for staff/ visitors as requested.
- Secretarial support where possible for other departments.
- Monitor and respond to General Enquiries correspondence.
- Organise staff business cards / manage staff lockers.
- Update and maintain training manuals for all reception duties.
- Manage maintenance database, manage contractor visits, maintenance issues.
- Work closely with the IT department on projects aimed at improving reception services to ensure a smooth delivery.
- Keep the office services pages on the staff portal up to date and informative
- Communicate office services information effectively with staff.
Requirements for the role
Previous experience of working on receptions in corporate environments.
Highly eloquent with first class communication skills – both verbal and written.
Good telephone manner.
Previous experience operating a telephone switchboard.
Good Microsoft Office skills (especially Word and Outlook).
Excellent administrative skills.
Excellent attention to detail and observation of deadlines.
Exceptional organisation with the ability to prioritise effectively. The candidate must have the ability to handle competing demands and last-minute changes.
Proven ability to handle confidential information and exercise discretion.
Hardworking with a flexible and collaborative working approach.
High level of professionalism and impeccable personal presentation.
Highly eloquent with first class communication skills – both verbal and written.
Good telephone manner.
Previous experience operating a telephone switchboard.
Good Microsoft Office skills (especially Word and Outlook).
Excellent administrative skills.
Excellent attention to detail and observation of deadlines.
Exceptional organisation with the ability to prioritise effectively. The candidate must have the ability to handle competing demands and last-minute changes.
Proven ability to handle confidential information and exercise discretion.
Hardworking with a flexible and collaborative working approach.
High level of professionalism and impeccable personal presentation.
Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who are or may be at risk of harm. For further information, please see our Safeguarding Policy and Safer Recruitment Guidance.
About Premier League