Supervisor (Clydebank Store Full-Time)

Reporting to the Store Manager, this role is responsible for the efficient running of the Clydebank retail unit, in line with the requirements of the organisation.  

Key accountabilities will include:

• Maximises the profitability of the unit through good customer service and increased sales. 
• Ensures a high standard of customer service is maintained at all times 
• Ensures high standards of merchandising and housekeeping are constantly maintained
• Ensures that all variable costs (i.e., wages, telephone, etc.) are kept within budget levels 
• Minimise shrinkage by ensuring stock control is tight and all incoming/outgoing stock is correctly administered 
• Responsible for the security of the shop and its contents – any incidents of theft to be reported immediately to the Store Manager/Area Manager 
• Ensures the Health & Safety of customers and fellow employees by reporting, in writing, any defects in the fabric of the unit to the retail supervisor for the appropriate remedial action 
• Ensures that all Company cash procedures are followed and that any unders/overs are notified to the Store Manager/Area Manager 
• Ensures that all window and internal displays are of a high standard and are kept up-to-date.
• Organises staff rest periods and rest breaks in accordance with statutory requirements ensuring correct balance of staffing is in place at all times
• Ensures colleagues are properly trained in the day-to-day running of the store 
• Ensures attendance schedules and relevant documentation is filled out accurately and completely
• Ensures awareness of and compliance with Health and Safety requirements and Fire Regulations and that colleagues are provided with the necessary instruction/training requirements
• Ensures that any incident/accident to fellow employees or to customers, however small, is recorded in the Company accident book 
• Undertakes other responsibilities that evolve with development, knowledge and familiarity of the post

Leadership& People

• Provide effective leadership to all direct reports, enabling the continuous development and improvement of team members  
• Manage both individual and team performance appropriately, ensuring performance gaps are identified and addressed constructively 
• Ensure team members feel valued and recognised by acknowledging and celebrating team and individual successes
• Alongside HR, provide relevant wellbeing support to colleagues and maintain open channels of communication ensuring sufficient opportunity is available for team members to ask for support 
• Ensure the health and wellbeing of colleagues is considered in all team tasks, processes and communications 
• Actively build and maintain positive working relationships with Colleagues across the Club, ensuring a collaborative approach is adopted at all times

Skills and Experience required:

• Experience working in a Retail environment within a management role  

Additional Requirements

• Ability to work flexible hours, including weekends, evenings and match days