Player Liaison Officer

Who We Are

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.

We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year.

We’re at our brightest when we’re all together. Our Club, our teams, our community. 

There is only one Hotspur. Tottenham Hotspur.

Role Purpose

We’re currently recruiting a Player Liaison Officer within our Women’s First Team to help us take things to the next level.

Key Responsibilities

Player & Staff Operational Support

• Coordinate and deliver onboarding and relocation processes for players and staff, ensuring timely access to housing, transportation, driving and language lessons, documentation, IT systems, and technology while fostering positive family integration
• Manage medical, administrative, and welfare processes, including appointments, transport, documentation, and ongoing player support
• Lead matchday logistics for players and families, overseeing ticketing, family zone operations, and player requirements through effective cross-departmental coordination
• Maintain accurate records and key Club information for use by internal and external stakeholders
• Plan and facilitate meetings for players and staff, including agenda preparation, minute taking, and action tracking
• Build and maintain strong relationships across the Club and wider community, collaborating with internal teams and external partners to support player welfare, align operations, and deliver community and media activities
• Support the development and delivery of the player handbook and associated engagement initiatives throughout the season
• Act as Deputy Safeguarding Officer, promoting a safe and supportive environment for all players and staff

Matchday Operations

• Oversee all operational and logistical requirements for Women’s First Team and Girls’ Academy fixtures, including scheduling, travel, accommodation, match officials, catering, and payments.
• Liaise with away teams, match delegates, and officials to ensure effective coordination and compliance for each fixture.
• Work with Safeguarding, Commercial, Marketing, and Coaching teams to plan and deliver home matchday activities that enhance the experience for players, staff, and supporters.
• Monitor and address matchday and travel issues throughout the season to ensure smooth and efficient operations.

Safeguarding Responsibilities

• Have a duty to safeguard and promote the welfare of children and young people
• Act in accordance with the organisation’s safeguarding policies and procedures at all times
• Be alert to signs of abuse, neglect, or safeguarding concerns and report these appropriately
• Maintain professional boundaries and act as a positive role model when working with or around children
• Attend safeguarding training as required and keep knowledge up to date

Person Specification

Personal Attributes

• Enthusiastic about women’s football and developing the game at this exciting time
• Values & respects others, builds relationships, collaborates and ability to actively contribute to, lead and be part of a high performing environment
• Drives efficiency and performance by proactively delivering high-quality work, taking ownership of responsibilities, and ensuring goals are achieved
• Receptive to feedback about own behaviour, strengths and areas for improvement
• Highly organised and able to manage multiple tasks simultaneously
  Motivated by the variety of the role and comfortable supporting the Head of Women’s Football Operations

Skills & Experience

• Background or experience in player care or administrative operational role, within the sports industry
• Demonstrable experience of project management skills; with the ability to take ownership of projects and see them through to completion
• Able to showcase an ability to work to deadlines whilst being able to prioritise workloads in a timely fashion
• Experience of leading relationships with external and internal stakeholders, actively seeking to build productive relationships, share information and ideas and improve working practices across teams and departments
• Evidence of adhering to confidential data and following data protection procedures
• Able to provide oral and written information clearly and concisely based on knowledge of matters arising in own area of work

Safeguarding & Recruitment Statement

Safeguarding is fundamental to the success in all that we do. The Club follows a Safer Recruitment process for all roles. Successful candidates are to be reminded they would be subject to proportionate background, DBS and reference checks as required.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.