Community Outreach Officer - International Programmes

Closing Date for Applications: 12th February 2026 

Purpose  

Established in 1986, City in the Community is Manchester City’s official charity. We support people across Manchester by empowering healthier lives through football. Our programmes place physical and mental wellbeing at their core, whilst also creating healthy futures and healthy communities. 

The purpose of the International Outreach Officer is to coordinate, quality assure, and support the delivery of CITC’s international outreach activity, while also contributing to the planning and delivery of local outreach programmes within the Outreach department.

This role is an Outreach Officer with an International Specialism, ensuring consistency in safeguarding, quality, culture, and delivery standards across both local and international contexts. The role will primarily focus on coordinating and quality assuring the delivery of others, particularly in international and digital settings, while maintaining delivery credibility through selective local programme involvement.

Accountabilities

1. Uphold and embed CITC’s safeguarding, health and safety, and organisational policies across local, international, and digital delivery environments, ensuring all staff and volunteers are trained, compliant, and accountable to the highest standards.
2. Coordinate and quality assure international outreach programmes, primarily overseeing the delivery of others to ensure consistent, safe, and high-quality practice aligned with CITC standards.
3. Provide temporary line management and workforce coordination for staff involved in international delivery before and during trips, offering clear guidance, feedback, and welfare support.
4. Deliver and support allocated local outreach programmes to maintain delivery credibility, support departmental resilience, and ensure alignment between local and international practice.
5. Monitor, evaluate, and report on programme performance using qualitative and quantitative data to evidence impact, track KPIs, and inform continuous improvement.
6. Build and maintain effective relationships with international partners and stakeholders, supporting campaigns and always representing CITC professionally.
7. Support effective resource and budget management, escalating risks appropriately to ensure delivery remains sustainable, high quality, and aligned with agreed targets and funding conditions.
8. Ensuring that CITC’s Safeguarding policy and procedures are embedded to the highest standard across the team. Work to ensure that safeguarding practices and principles are adhered to, ensuring our legal and moral obligations towards the framework.
9. Ensuring that all CITC and CFG policies and procedures are adhered to across the team, escalating any breaches as appropriate.

Knowledge, Skills and Experience

Essential

• Understanding of CITC, its projects, values, and strategic objectives.
• Project or programme coordination experience within community, sport, youth, or international contexts.
• Experience supporting or delivering outreach programmes with a strong focus on inclusion, safeguarding, and participant wellbeing.
• Experience working with a range of stakeholders, including community organisations, delivery partners, and external agencies.
• Experience supporting staff or volunteers in delivery environments, including providing guidance, feedback, or welfare support.
• Strong understanding of working within a high-profile brand environment and the responsibilities associated with representing a Premier League Football Club.
• Excellent written and verbal communication skills, with the ability to engage professionally with participants, partners, and stakeholders.

Desirable

• Degree-level education in a relevant field (e.g. sport development, youth work, community engagement, education, or social sciences).
• Coaching or facilitation qualification in football or another relevant sport.
• Knowledge of youth work theory and sport-for-development approaches.
• Experience of international travel and supporting or coordinating travel logistics.
• Experience of supervising or coordinating staff or volunteers, including off-site or short-term teams.
• Experience supporting budget monitoring or financial reporting.
• Confident presentation skills for engaging external partners, funders, and senior stakeholders.
• Additional language skills (e.g. Spanish, Portuguese, Mandarin).