Second Line Support Engineer

Who We Are

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.

We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year.

We’re at our brightest when we’re all together. Our Club, our teams, our community. 

There is only one Hotspur. Tottenham Hotspur.

The Role

We’re currently recruiting a 2nd Line Service Desk Engineer within our Technology Department to provide advanced technical support across Tottenham Hotspur's diverse technology estate. This role is pivotal in supporting both day-to-day operations and live events, acting as a senior point of escalation within the service team. You’ll combine strong technical capabilities with a proactive, customer-focused approach to ensure exceptional service is consistently delivered.

About You

• Proven experience in a 2nd Line (or advanced 1st Line) support role within a high-paced, service-led environment.
• Strong troubleshooting skills across Windows, macOS, and Microsoft 365 environments.
• Confident diagnosing and resolving complex incidents involving networks (Wi-Fi, LAN, DNS, DHCP, VPN) and business-critical applications.
• Experience supporting users of all levels, including senior leadership, with a calm, professional, and solutions-driven attitude.
• Hands-on knowledge of device imaging and deployment using tools such as Microsoft Intune, JAMF, or similar.
• Familiarity with ITSM systems (e.g., Halo) with the ability to prioritise and manage incidents and service requests based on business impact and urgency.
• Experience managing and maintaining a CMDB, ensuring asset accuracy and lifecycle tracking.
• Exposure to cloud platforms and proactive monitoring tools, with a keen eye for alerts, anomalies, and root cause analysis.
• Strong documentation habits to support internal knowledge sharing and process improvement.

What you will bring

• A service-minded, proactive attitude with a desire to own and resolve issues efficiently and thoroughly.
• Ability to confidently communicate technical issues to both technical and non-technical users.
• Willingness to act as an escalation point and mentor for 1st Line engineers, promoting continuous learning and development.
• A calm, organised presence during events and matchdays, ensuring all IT support operations run seamlessly.
• Familiarity with ITIL best practices and a process-driven approach to service delivery.
• Flexibility to work evenings, weekends, and across locations as required by the Club's event calendar.
• A collaborative spirit, with the ability to liaise across departments such as AV, infrastructure and networks.
• A growth mindset and the enthusiasm to contribute to a high-performance team culture

The Tottenham Hotspur Way

Is to push harder, rise higher and forge greater. We involve, inspire and elevate one another to be our best selves, to produce exceptional on and off the pitch. Every day brings us opportunities to improve and make the impossible, possible.

Our values that bind us

DREAM THE IMPOSSIBLE – Impossible made possible when we think outside the box

DARE TO CHANGE THE GAME – Relentlessly strive for glory and leave our mark on the world

DO IT OUR WAY – Win the right way, never at all costs. 

Our Responsibility to you

Safeguarding is fundamental to the success in all that we do. Successful candidates are to be reminded they would be subject to various background, DBS, and reference checks for this role.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.