Manager, Ticketing & Hospitality Systems (Maternity Cover)

We have an exciting opportunity for an individual to join our Liverpool FC team as a Manager, Ticketing & Hospitality Systems on a fixed term contract.

In this role, you will oversee the setup, testing, and operation of all events managed by the club’s Ticketing & Hospitality teams, including men’s, women’s, and non-football events. Acting as a key point of contact for ticketing matters, you will collaborate with internal and external stakeholders to achieve departmental and club objectives. You will also work closely with the Ticketing Operations and Ticketing & Hospitality Systems teams to deliver the club’s Ticketing Strategy.

What will you be doing?

• Manage ticketing and hospitality setup and sales for men’s and women’s fixtures, season ticket renewals, and non-football events.
• Maintain a robust testing programme to identify and resolve anomalies before events go on sale.
• Act as lead for specific events (e.g., non-football events, Cup Finals) at Anfield and third-party venues requiring ticketing expertise.
• Coordinate with Stadium Access team to ensure event syncing, pass creation, and smooth ticket fulfilment.
• Work with internal stakeholders (Hospitality, Stadium Ops, Ticketing Ops & Products) to support the club’s ticketing strategy.
• Keep internal process documents updated to ensure clarity on workloads and deadlines for the team.
• Ensure accuracy of ticketing and hospitality information on the club’s ticketing site and optimise the supporter journey.
• Identify and resolve online sales or process issues related to ticketing and hospitality.
• Collaborate with Product team to test new functionality and contribute to system improvements.
• Liaise with platform suppliers to report bugs and resolve technical issues.
• Assist in training Ticketing Operations, Hospitality Sales and Supporter Services teams on system tasks relevant to their roles.
• Support matchday and event operations at home, away, and cup fixtures, ensuring swift resolution of system issues.
• Contribute to club initiatives and projects involving ticketing components.
• Work with Supporter Services to investigate system queries promptly and improve processes.
• Coordinate with Finance team to ensure timely reconciliation of ticketing transactions.

Who are we looking for?

To thrive in this role, you’ll bring proven experience in a high-volume ticketing environment and a solid understanding of the football industry. You’ll have a track record of driving policy and process improvements, alongside excellent stakeholder management skills to collaborate effectively with internal teams and external partners. Strong organisational ability is essential, as you’ll manage your own workload while supporting colleagues during peak periods.

Hands-on experience with SeatGeek is required, and knowledge of Fortress or similar access control systems is highly desirable. Advanced Microsoft Office skills, particularly Excel, are essential for working with large datasets and ensuring accuracy. Familiarity with HTML and CSS for making updates is a plus.

Why should you apply?

This is a Fixed-Term Contract opportunity ending 12 Months from the agreed start date. Your main base Anfield Stadium.

Please note, this vacancy may close early if we receive a high volume of applications, so we encourage you to apply as soon as possible.

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag which includes but not limited to:

• Contributory pension scheme matching up to 5.5%
• Life Assurance Cover
• Free financial guidance and mortgage advice
• Car salary sacrifice scheme for affordable driving
• Cycle to Work scheme to keep you active
• Purchase season ticket loans for easier commuting
• Exclusive shopping discounts & cashback with top retailers
• Will Writing Service for future planning
• Employee Assistance Programme for confidential support
• Medicash Health Cash Plan for everyday healthcare needs
• Volunteering opportunities to give back to the community
• Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts

…and much more! LFC Benefits.pdf

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

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