38 Customer Service jobs

As the Customer Service Manager you will be responsible for managing the Bristol Sport Supporter Services team to deliver ticket sales, respond to enquiries and fulfil ticket and membership sales. You will need to support and motivate your team to deliver excellent customer service as well as looking for opportunities to meet the wider team’s Key Performance Indicators (KPIs) and targets. KEY RESPONSIBILITIES To manage the day-to-day operation of the Supporter Services department ensuring a smooth customer experience on the phone, email, online, and at the Ticket Office on a matchday. To ensure all Supporter Services team members are fully trained, committed, and motivated to deliver a helpful and informative service to all our supporters including dealing promptly and effectively with any complaints. To manage the Supporter Services team including the matchday rotas, annual leave requests and other line management responsibilities such as conducting...

At Manchester United, we want to create a high-performance culture where everyone can be their best and thrive. We are committed to the continual growth and development of colleagues through access to skills platforms such as LinkedIn Learning. We also offer a range of wellbeing support, including an employee assistance programme, access to health checks, digital GPs & nutritionists through Aviva Digicare+ Workplace, enhanced family leave, plus schemes such as Cycle 2 Work and holiday purchasing, where you can buy up to 10 extra days of additional leave. When working onsite, you’ll have access to a complimentary lunch and parking every day, alongside gym facilities and regular colleague socials. From a reward perspective, in recognition of high performance, all colleagues are entitled to an annual performance bonus. As a member of our team, you’ll also gain access to an exclusive range of club and partner discounts via our benefits platform, United Rewards....

The Mascot Performer will be responsible for bringing the LouCity and Racing mascots to life by delivering high-energy, engaging, and family-friendly interactions at matches, community events, appearances, and internal Club activities. This role plays a key part in enhancing the fan experience, promoting the Clubs’ brands, and creating memorable moments for supporters of all ages. This is a part-time, hourly position. Hours will vary based on match schedules and special events. Shifts typically include evenings, weekends, and holidays as needed. Each scheduled shift will be a minimum of two (2) hours.  This position requires strict confidentiality of mascot identity at all times. The individual selected for this role must not disclose, confirm, or imply their identity as a mascot performer, including on social media or in personal or professional settings. ESSENTIAL DUTIES:  Perform as the LouCity and/or Racing mascot at home matches,...

OVERVIEW The Los Angeles Football Club (LAFC) is an MLS soccer club serving the greater Los Angeles area. LAFC is dedicated to building a world-class soccer club that represents the diversity of Los Angeles and is committed to delivering an unrivaled experience for fans. LAFC’s ownership group is comprised of local leaders and innovators of industry with intellectual capital, financial prowess, operations expertise, and success in the fields of entertainment, sports, technology, and media. LAFC is invested in the world’s game and Los Angeles, constructing, and developing the 22,000 seat BMO Stadium and a top-flight training center on the campus of Cal-State Los Angeles. POSITION SUMMARY   The Membership Service Consultant position is responsible for renewing, cross selling, and engaging current LAFC season ticket members. Each Membership Service Consultant has a book of business ranging from 300-400 season ticket members. This role is responsible for...

OVERVIEW The Los Angeles Football Club (LAFC) is an MLS soccer club serving the greater Los Angeles area. LAFC is dedicated to building a world-class soccer club that represents the diversity of Los Angeles and is committed to delivering an unrivaled experience for fans. LAFC’s ownership group is comprised of local leaders and innovators of industry with intellectual capital, financial prowess, operations expertise, and success in the fields of entertainment, sports, technology, and media. LAFC is invested in the world’s game and Los Angeles, constructing, and developing the 22,000 seat BMO Stadium and a top-flight training center on the campus of Cal-State Los Angeles. POSITION SUMMARY This position is responsible for ensuring the safety of all visitors at BMO Stadium and providing excellent customer service.  ESSENTIAL FUNCTIONS Respond to all security needs and calls.  Work with external Security and local law enforcement as...

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.  Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.  If you want to be challenged to up your game and make a...

Position Summary:    Nashville SC is seeking hardworking, accountable, and passionate individuals to work as Ticket Office Representatives for the upcoming season(s) at our brand new stadium, GEODIS Park. The Box Office Representative is a critical part-time/game day position and is responsible for assisting customers with tickets purchases and providing exceptional customer service to the fans on event/game days.  This position is hourly, and applicants must live in the Nashville area.     Essential Duties & Responsibilities: Sell tickets to customers using the Ticketmaster software. Provide exceptional customer service while processing ticket orders and/or solving ticket related issues. Be prepared to answer general questions regarding seating, pricing, stadium policies, and event details. Accurately process customer ticket orders via credit card purchases and cash transactions. Accurately balance cash drawer at the end of...

ABOUT ST. LOUIS CITY SC: Major League Soccer’s (MLS) first majority female-owned and female-led organization.  The 100 percent St. Louis based owners are committed to becoming an exceptional club and neighbor and a symbol for the future of our city and region.  St. Louis CITY SC is looking for a Membership Services Executive to focus on the retention of clients by building and maintaining relationships through touchpoints and delivering of best-in-class customer service for General Reserved & Supporter Season Ticket Members.   RESPONSIBILITIES AND DUTIES: Manage and build strong relationships with defined Season Ticket Member base through proactive communication and executing personal touchpoint plan, including match-day seat visits, office visits, coffees, lunches, phone calls, emails, and interaction at events Accurately enter all touchpoints and client profile information gathered in CRM system for account relationship...

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Chicago Fire Football Club is a Major League Soccer team that was founded in 1997. Under new ownership, the Club recently returned to Chicago’s iconic Soldier Field, opened a new 50,000-square foot office in the heart of the city, and will unveil a premium state-of-the-art Performance Center in January 2025. With tremendous growth and expansion, the Club is laying the foundation for an audacious and ambitious vision that will transform the brand and the company in the coming years.   At Chicago Fire FC, we’re on a mission to entertain, serve, and unite Chicago by delivering excellence on and off the pitch to ensure a world-class experience. As a club we let our values guide everything we do: we uphold uncompromising integrity, show respect for all at all times, never settle for less, constantly innovate, and hold ourselves relentlessly accountable . Position Overview: The Premium Ambassador is dedicated to delivering an exceptional, legendary experience for...

Job Title:  Mascot Performer  Department:  Events Reports To:  Director of Events & Live Experience, Fan Engagement Employment Type:  Part-Time, Hourly FLSA Status : Non-Exempt Role Type:  100% Individual Contributor Rate:  $25/hr   OUR CLUB Seattle Sounders FC is a progressive high performing collection of people who strive to achieve the highest levels of our sport while making a transformative impact in our communities in the best soccer city in America. Our culture is focused on serving one of the most passionate sports fan bases in North America who are invested in the Sounders as much for our commitment to making a positive impact in our communities as they are for winning the 2019 MLS Cup, 2022 CONCACAF Champions League, and the 2025 Leagues Cup on home soil. We exist to create special moments like these, where we enrich lives and unify our fans and city...

Purpose : Provide best-in-class customer service to guests in our Premium Seating levels: adiClub, Tanner Ridge, Suites, Field Seats and Lexus Lounge. Essential Functions / Major Responsibilities (in order of importance) :  Provide excellent service for Premium areas including Suites, Clubs and Field Seats  Greet & welcome each guest with knowledge of premium areas and benefits to assist with any game day inquiries – be able to work all areas as needed  Assist Member & Premium Services teams with game day ticketing needs as needed  Be available to all guests/fans for any questions and/or concerns as they enter their seating area and check on them periodically throughout the match  Demonstrate recognition by name/seating location and develop rapport with Annual Members  Ensure food & beverage are delivered and stocked in a timely manner and all guests are being attended to  Communicate with Levy & Guest Service staff...

Barnes FC is searching for reliable sale manager on the match day, primarily taking care of bar & catering receipts and income and organizing the on site sales process, including supplies for a match day. Prior sales or hospitality experience desired and ideally SW / W London based. This is volunteer role, on 3-4 hours weekly commitment (or every two weeks when home match is played).  Barnes Football Club is committed to the principle of equal opportunity in employment and its employment policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy or maternity. Only shortlisted applicants will be contacted.

Barnes FC is searching for a volunteer for 4 hours of work bi-weekly on Saturdays through the entire season .  Match day coordinator will be responsible for making sure all is running fluently on the match day, to meet away team and referees, to make sure all details are agreed with pitch provider (available changing room and other facilities) and hospitality is properly organized to sponsors and visitors, including visible advertisement on site. South west or west London based and desired skills: Excellent communication and customer service skills. Have a flexible attitude to work. Ability to work on own initiative and as part of a team Have a polite and courteous manner. Be organised, have good time management skills. Ability to liaise with coaches, management and other football related individuals in a professional manner. Our official home matches at Quintin Hogg River Pitches W4. Alternative ground Barn Elms Sport Centre and the club house in Barnes...

The Whitecaps FC mission is To Unite and Inspire Our Communities. We are looking for a new team member to contribute to the Vancouver Whitecaps culture by understanding and supporting our four cornerstones: team spirit, discipline, work ethic and mentality.    Whitecaps FC is looking for an experienced, passionate, and outgoing Concierge to engage with our high profile and VIP guests on match day and ensure their experience is second to none.   The Vancouver Whitecaps FC Premium Concierge is responsible for assisting in the management of all Premium areas on match day and ensuring that our Premium Guests and Members have an extraordinary match day experience.   Role Responsibilities:   Provide proactive and clear communication to ensure guests and Premium members needs are addressed Act as first/main point of contact on match days – greet guests and provide match information Manage...

Be part of our journey... Department: Ticket Office Criminal Record Check Required: Basic check Hours: Variable Contract Type: Casual     What will you be doing?   We are looking for Casual Ticket Office Assistants who are presentable, reliable and have a passion for delivering exceptional service to our customers. The Ticket Office can serve a large number of supporters every day, including weekends. It will involve providing excellent customer service both face to face and over the telephone, as well as dealing with customer queries and enquires in a friendly and professional manner.   The main duties of the role will be to sell Match Day and Season tickets through our ticketing system. You will be a face of the Club at the Ticket window and will be tasked with giving our supporters the best level of service.   We are looking for local candidates who are available to work specifically Monday to Friday, 9am to 5pm...

Salary   - Competitive salary - dependant on experience Hours   – Full time including home match days Contract   – Permanent Location   – Weston Homes Stadium Benefits   - Prestigious hospitality events, discounted club merchandise, additional holiday entitlement, learning & development - supporting you to develop your potential & achieve in your career, collaborative & inclusive working culture plus more CLOSE DATE : 31st January 2026. Please note, we may close the vacancy early where we receive significant numbers of applications.  We are looking for an experienced and innovative Head of Ticketing and Supporter Services to lead our ticketing and fan engagement departments. This pivotal role involves managing all aspects of ticket sales, distribution, customer service, and supporter relations, ensuring seamless operations for matchdays, events, and memberships while prioritising outstanding supporter experiences. You'll work closely with...

We’re experience  makers . And food fanatics. And we’re  hiring Retail Kiosk Staff. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more Be part of something  greater. We currently have an opportunity for  Retail Kiosk Staff  to join our amazing team at Blackburn Rovers Football Club With the opportunity to work at Matchdays, this is a great opportunity for driven individuals to succeed in a fast and innovative catering facility. We are looking for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression   Welcoming guests, taking orders and serving beverages including soft drinks & alcohol to guests Care...

About TOCA Soccer: At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. What makes a TOCA Teammate? An individual that seeks to...  Play Hard  Care Deeply Grow Together Strive for Excellence  Create Awesome Experiences   Why You'll...

About the role Liverpool Football Club is delighted to offer exciting opportunities for experienced individuals to join our casual bar staff team. Based at our iconic Anfield Stadium, you will work within our hospitality lounges on match days and special events, helping us deliver a first-class experience to every guest. This role offers the chance to work at one of the world’s most iconic football stadiums, in a supportive and professional team. With casual shifts and complimentary Stagecoach transport on match days.   What will you be doing in the role? Setting up the bar area and keeping it clean and organised throughout service. Preparing and serving drinks and, on occasion, food to guests. Supporting colleagues with drinks orders and service during busy periods. Delivering outstanding customer service in a warm, professional manner. Handling stock rotation, transfers, and waste management. Operating tills and handheld ordering...