Casual Ticket Office Assistant

  • Southampton FC
  • St Mary's Stadium, Britannia Road, Southampton, UK
  • 14 Jul, 2024
Casual Customer Service Premier League Ticketing

Job Description

Be part of our journey...

Department: Ticket Office

Criminal Record Check Required: Basic check

Hours: Variable

Contract Type: Casual



What will you be doing?


We are looking for Casual Ticket Office Assistants who are presentable, reliable and have a passion for delivering exceptional service to our customers. The Ticket Office can serve a large number of supporters every day, including weekends. It will involve providing excellent customer service both face to face and over the telephone, as well as dealing with customer queries and enquires in a friendly and professional manner.


The main duties of the role will be to sell Match Day and Season tickets through our ticketing system. You will be a face of the Club at the Ticket window and will be tasked with giving our supporters the best level of service.


We are looking for local candidates who are available to work specifically Monday to Friday, 9am to 5pm and available to cover weekend shifts (9.30am until 4pm) where required, along with match days.


Is this you?


You are enthusiastic and professional with excellent customer service skills. You are organised, have good IT skills, an active team player and previous experience of handling cash. You’re eager to learn and to develop yourself and will take pride in being a good representation of the football club. Basically, you’re a positive people person with previous experience in a similar role.


This role is ideal for people from the local area including students, graduates and people looking for part time work.


Essential Experience:

  • Experience of cash handling is essential.

  • Excellent Customer service skills and relevant experience


Essential Skills:

  • Good IT Skills – Microsoft Office basics are essential.

  • Excellent Customer service skills and relevant experience.

  • Excellent numeracy skills and a keen eye for detail.

  • Good interpersonal skills – must be a consistent team performer.

  • Experience of cash handling is essential.

  • Trustworthy, reliable and highly focused.

  • Excellent organisational qualities.

  • Able to work on own initiative.

  • Excellent telephone manner.

  • Willingness to learn.


How this benefits you…


If you are successful, you can look forward to a healthy benefits package;

  • A competitive hourly rate.

  • Opportunity to work for a successful Professional Football Club.

  • Working in an environment with strong core values.

  • Learning and development opportunities.

  • Working with like minded individuals.