27 customer service jobs found in London

About the role We have an exciting opportunity for an individual to join our Liverpool FC team as a Retail Store Supervisor at our brand-new London store! This is a fantastic chance to be part of something fresh and innovative, contributing directly to the ongoing growth and development of LFC Retail.  It’s an incredible time to join the LFC family, with our standout collaborations with Adidas and Tommy Hilfiger bringing new momentum, style, and global visibility to the brand. As a key member of the store’s management team, you’ll work closely with the Store Manager and Assistant Manager to lead, inspire, and drive the team. Your role will be essential in delivering exceptional customer service, achieving strong results, and ensuring the store consistently performs against targets and plans. What will you be doing? Understanding store targets and KPIs to ensure that targets are delivered. Taking responsibility for running...

About the role We have an exciting opportunity for an enthusiastic individual to join our Liverpool FC team as a Retail Sales Advisor at our brand-new London store! This is a unique chance to be part of something fresh and ambitious, playing a key role in the continued growth and evolution of LFC Retail. It’s an incredible time to join us, with our standout collaborations with Adidas and Tommy Hilfiger bringing new energy, style, and global attention to the LFC brand. We’re looking for passionate, customer-focused individuals who love working as part of a team. In this role, you’ll be at the heart of our in‑store experience, ensuring every visitor enjoys the highest possible standard of service and leaves feeling part of the LFC family. What will you be doing? Dealing with customer sales and refunds, ensuring a focus on customer care and the customer experience. Till work including processing cash and card payments. Gaining and...

Job Description   The Account & Member Experience Executive, Hospitality supports the delivery of a high-quality, consistent, and detail-led hospitality member and guest experience across The Riverside, working closely with the Account Management and Member Experience teams.  The role helps ensure premium members receive professional, reliable and exceptional service across day-to-day interactions, matchdays, and year-round events. You will act as a trusted operational support, owning defined member interactions and tasks through to completion, and ensuring issues are followed up, resolved, or escalated appropriately.    This is a hands-on role requiring strong organisation, attention to detail, and a clear sense of accountability. Your work directly contributes to member satisfaction, retention, and the overall credibility of The Riverside’s premium hospitality experience.    Job Requirements The Account...

Job description An exciting opportunity has arisen for an IT Support Analyst to join our IT team based at our training Ground at Motspur Park. The position purpose is to provide 1st/2nd line technical and operational support for all IT hardware and services throughout Fulham Football Club. Supporting users both remotely and on site. Job requirements The following qualifications and experience are essential: · Windows 10/11, MacOS · MS Office 365 Suite · Installation/Configuration/Troubleshooting of PC/Laptop/Mac hardware/software · Basic Active Directory account administration · Understanding of Backup Technologies · Mobile devices, iOS, Android · Working in a high-pressure environment including supporting VIPs · Experience working On Call and out of hours   The following qualifications and experience are desirable: · Experience in understanding...

Job Summary and Objectives: Reporting to the Commercial Director, the Head of Ticketing is responsible for overseeing the dayto-day operations of the Ticket Office and delivering a customer-focused ticketing service within a fast-paced, high-volume environment. The role ensures a consistently friendly, helpful, and knowledgeable service across all aspects of ticketing. NB – this role requires being able to work evenings/weekends and Bank Holidays as the Club schedule allows. Key Responsibilities: • Manage Ticket Office staff, including scheduling and staff rotas • Lead and implement the Club’s ticket sales function, with proven experience of delivery in previous roles • Hold full P&L responsibility for the Ticketing department, achieving and exceeding seasonal targets and budgets set by the Club • Manage season setup for renewals and general sale, including Direct Debit profiles • Oversee away ticket allocations for home...

Reporting to:                    Commercial Director Department:                     Ticketing Department Job Summary and Objectives: Reporting to the Commercial Director, the Head of Ticketing is responsible for overseeing the day-to-day operations of the Ticket Office and delivering a customer-focused ticketing service within a fast-paced, high-volume environment. The role ensures a consistently friendly, helpful, and knowledgeable service across all aspects of ticketing. NB – this role requires being able to work evenings/weekends and Bank Holidays as the Club schedule allows. Key Responsibilities: Manage Ticket Office staff, including scheduling and staff rotas Lead and implement the Club’s ticket sales function, with proven experience of delivery in previous roles Hold full P&L responsibility for the Ticketing department, achieving and exceeding seasonal targets and budgets set by the Club Manage season setup for renewals and general...

About The Role   In addition to the Stewarding role the safety supervisor role requires you to – Complete paperwork associated with Health and Safety checks (Pre-Event Checks). Attend and conduct briefings where necessary. Ensure that the hierarchy of staff is adhered to. Effectively communicate with the stewards and the control room. Ensure stewards are in position and carrying out their duties. Developing the knowledge of stewards. Dealing with any issues that occur during events. Managing emergency procedures About The Candidate Person specification Enthusiastic individual who is willing to develop further. Self-motivated. Ability to work within a customer facing position. Professional with high standards and integrity.   Desired skills: Excellent customer service skills Time keeping Obtained Level 2 spectator safety...

About The Role   In addition to the Hospitality Steward role the hospitality coordinator role requires you to – Organise and manage a security team within a cooperate environment. Relay information from the Safety officer to the hospitality staff as part of a briefing. Ensure that hospitality staff are conducting their roles adequately. Dealing with any issues that occur within hospitality from a safety perspective. Working with the chief steward in managing and motivating hospitality staff Working with the hospitality manager in staff deployments & Hospitality items Ensure that all staff are customer focused and trained for safety including evacuations. Be the point of call and direct link to the control room with any issues within hospitality areas.   About The Candidate Person specification Enthusiastic individual who is willing to develop...

About The Role In addition to the response role the response coordinator role requires you to – Organise and manage a security team within a stadium environment. Relay information from the Safety officer to the response teams as part of a briefing. Ensure that response supervisors and team members are conducting their roles adequately. Working with the chief steward in managing and motivating response staff Ensure that all staff are customer focused and trained for safety including evacuations. Be the point of call and direct link to the control room with any issues involving response teams. Manage incidents that occur within the stadium footprint.   About The Candidate Person specification Enthusiastic individual who is willing to develop further. Self-motivated. Ability to work within a customer facing position. Professional with high standards and...

Job Location:       Selhurst Park Stadium, SE25 6PU Contract Type:    Full-time Deadline:             18th March   2026 Who we are: We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.  We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground. About this role Our Premium matchday and non-matchday events business has recently delivered standout years and as a club we are now building on...

🔥  Team Members Wanted at Powerleague  🔥 Love Sport? Love People? Bring Your Energy to Powerleague At Powerleague, we’re all about fast- paced fun, teamwork, and building a community for everyone. We’re looking for friendly, energetic and reliable  Team Members  to help deliver unbeatable experiences at one of the UK’s leading 5- a- side football venues. If you’re passionate about sport, enjoy working with people and thrive in an active environment, we want to hear from you. 👟  About Powerleague Powerleague is the UK’s original and largest provider of small- sided football. We offer leagues, casual games, kid’s parties and events across our nationwide network of clubs. We’re more than just football – we’re about creating inclusive, welcoming spaces for players of all ages and abilities. ⚽  What We Can Offer You? Staff discounts  off pitches and functions...

🔥  Assistant Manager at Powerleague Watford 🔥 Salary:  Up to £30,000 with bonus potential Job Type:  Full Time | Permanent Step Into Leadership. Fuel the Game. Be part of the Powerleague Legacy. Are you a rising star in team leadership, with a love for sports, events and customer service? Powerleague is looking for an ambitious  Assistant Manager  to help drive on our industry- leading venues to new heights as well as support with the development and introduction with our anticipated state of the art  padel courts . This is your chance to be a part of a  fast- paced, people- powered environment  where your energy and ideas make a real difference. 👟  About Powerleague Powerleague is the UK’s original and largest provider of small- sided football. Our state of the art pitches and venues are a  community hub , a place where people come together to play, connect and grow. With over 40...

About The Role   Working Hours would include Mid-Week shifts until 10pm and Weekends About Us: Stevenage FC Sports Hub & Stevenage FC Performance Centre are premier football facilities dedicated to providing an exceptional experience for players, coaches, and visitors. Role Overview: We are seeking a friendly, professional, and highly organised  Receptionist  to be the first point of contact for visitors. You will play a crucial role in ensuring the smooth operation of the facility, managing front desk responsibilities, handling inquiries, and assisting with bookings. Key Responsibilities: Front Desk Management:  Welcome visitors, players, and staff with a friendly and professional approach. Customer Service:  Handle inquiries via phone, email, and in-person, providing accurate information about the facility, bookings, and events. Booking & Administration:  Manage pitch...

The Head of Catering will lead and manage the club’s food and beverage operations across all environments - including matchdays at the stadium, hospitality suites, corporate events, and the training ground. This strategic and operational role ensures exceptional quality, commercial performance, food safety, and a seamless customer experience across all catering service.  The role will also play a key part in the development and mobilisation of catering operations for Power Court, representing a step-change in scale, complexity and opportunity. The Head of Catering will ensure exceptional quality, safety, service and commercial performance while delivering a food and beverage offer that enhances the supporter and guest experience. KEY RESPONSIBILITIES Lead the planning and delivery of all matchday catering operations, including public concourses, bars, kiosks, premium hospitality, lounges and executive boxes. Oversee hospitality and event...

About the role We have an incredible opportunity for someone to join our Liverpool FC family as an Assistant Store Manager at our brand-new London store! This is a rare chance to help shape something from the ground up and play a key role in the continued growth and evolution of LFC Retail. It’s an especially exciting moment to come onboard, with our standout collaborations with Adidas and Tommy Hilfiger bringing fresh energy and global attention to the brand. As an Assistant Store Manager, you’ll be at the heart of the action, leading the day-to-day running of the store, inspiring your team to deliver exceptional customer experiences, and driving performance to achieve and exceed targets. This is your opportunity to make a real impact and be part of a dynamic, high‑performing team. What will you be doing? Open and close the store, carry out till counts, investigate, resolve, action or escalate any till losses or discrepancies, cashing up, safe...

About the role We’re gearing up for something truly special, and you could be at the heart of it. Liverpool FC is opening a brand‑new store in London, and we’re searching for an inspiring Retail Store Manager to help bring this next chapter of LFC Retail to life. This is your chance to join us at one of the most thrilling moments in our journey. With our incredible, high-profile collaborations such as Adidas and Tommy Hilfiger, the momentum around LFC Retail has never been stronger. Now, you can be part of creating something new, bold, and game‑changing. As our Retail Store Manager, you’ll be the driving force behind the store’s performance and culture. You’ll lead the delivery of an unforgettable customer experience, champion operational excellence, and uphold world‑class brand standards, all within one of the Club’s most strategically important retail destinations. If you're ready to take on a role where your...

Marketing Executive (London/Hybrid) Salary:  Up to £30,000 (DOE) Department:  Marketing Reporting to:  Senior Marketing Manager Location:  London / Hybrid Contract:  Permanent, full-time The role We’re looking for a hands-on, organised and creative Marketing Executive to join our fast-paced marketing team. This is a brilliant generalist role with exposure to campaigns, digital, content, email, events, internal comms and the day-to-day running of marketing operations. You’ll support the planning, delivery and optimisation of multi-channel activity that drives brand awareness, engagement and commercial performance. It’s a role that blends creative and analytical work with a strong operational and administrative element, so if you enjoy juggling priorities and getting things shipped on time, you’ll fit right in. What you’ll be doing Supporting the creation and delivery of marketing campaigns...

JOB TITLE: Lead Data Engineer DEPARTMENT: Business Data LOCATION: Stamford Bridge (Hybrid: 4 days per month remote) CONTRACT: Permanent / Full-time   Closing date: 26th March We encourage you to apply as soon as possible. In the event that we receive a large number of applications, the position may be filled before the listed closing date. To avoid missing out, please submit your application at your earliest convenience.   Role Overview Chelsea Football Club is seeking an experienced and innovative Lead Data Engineer to shape the technical vision and delivery of a next-generation data platform that underpins the club’s commercial, digital and fan-engagement strategy. This role will lead the evolution of Chelsea’s centralised data ecosystem, ensuring our data is accurate, accessible, secure and capable of powering world-class fan experiences.   As a Lead Data Engineer within the Business Insights &...

The Role We are looking for a  Media Services Engineer  to maintain and optimise our club’s media infrastructure, ensuring the seamless delivery of matchday and non-matchday content and supporting our Media, Events, Operational and Editorial teams. You will continuously collaborate with these teams, supporting live productions, managing broadcast and media systems, and contributing to the improvement of digital and video workflows. In this exciting role, you will combine technical expertise with operational delivery, taking ownership of reported issues and providing vital support by troubleshooting live event production systems from diagnosis through to resolution and documentation. You will work with live production systems while ensuring content is distributed reliably across multiple platforms. Please note:  Matchdays are a core part of this role. You will monitor and manage contribution and distribution feeds, helping to deliver...

Job Description   The Sales Lead, Hospitality is accountable for the conversion, growth and integrity of premium hospitality revenue generated from the Club’s existing and inbound audiences.  The role owns the premium inside sales operating model, defining how demand is curated, qualified and converted. It is responsible for ensuring that every sale is accurately scoped, clearly communicated and operationally deliverable, protecting experience quality, delivery credibility and long-term customer value.  Operating as the senior authority for premium inside sales execution, the role works closely with Business Development, Account Management, Operations, Marketing and CRM to ensure disciplined conversion and reliable forecasting.    Job Requirements The Sales Lead, Hospitality must have:  Proven experience owning and leading an inside-sales or conversion-focused sales function within a premium,...