Columbus Crew SC
Columbus, OH, USA
Overview:
The Coordinator of Guest Experience is an integral team player in ensuring that guests are treated with Ultimate Service at all venues operated by the Columbus Crew and Haslam Sports Group. The Coordinator will be a leader in delivering on our pillars of “Win. Fan. Community.” and must be solutions based, consistent, creative and focused on moving our event and daily experience forward.
Essential Duties & Responsibilities:
Present Guest Experience service standards across events and daily operations of the organization.
Assigned event contact for Guest Experience at large scale ticketed and private events to ensure consistency in delivering Ultimate Service.
Oversight of Guest Experience Team operations including recruitment, retention, training, and maintain expectations and service standards
Develop and review event staffing plan with Event departments to ensure appropriate service, staffing,...