2 match operations assistant jobs found

Position :                                          Ticket Operations Assistant Department:                                   Ticket Operations Reporting Relationship:              Reports to the Ticket Operations Manager Status:                                               Full-Time (Non-Exempt)   About Charlotte FC Charlotte Football Club is the Major League Soccer Club in the Carolinas. The Club’s mission is to be a unifying force that is bigger than one city and encourage a sense of belonging through a progressive, collective, and ambitious approach that guides efforts on and off the pitch. CLTFC is...

Join Wrexham AFC - because history doesn’t write itself The Role The Fan Services Manager is responsible for leading the Club’s centralised supporter contact function, ensuring an outstanding, consistent, and measurable service experience across all communication channels. This role ensures the team delivers timely, accurate, empathetic service, while using insight and reporting to continuously improve the supporter journey. The postholder will manage the Fan Services Advisors/Specialists and act as the escalation point for complex queries and complaints, supporting the Club’s ambition to deliver a Premier-League-standard fan experience. Main Responsibilities: Team Leadership & Performance Lead, develop, and mentor the Fan Services team to deliver exceptional service standards. Set clear KPIs including response times, first-contact resolution, satisfaction and quality scores. Build a positive, supporter-focused culture with strong ownership and...