2 guest experience representative jobs found

Department: Ticketing Reports To: Director, Ticket Operations POSITION OVERVIEW The Ticket Office Representative is a part-time, event-day position responsible for providing exceptional customer service and assisting fans with ticket purchases and inquiries at GEODIS Park. This role plays an important part in delivering a seamless matchday experience by supporting ticket sales, processing transactions, and resolving ticket-related questions. Applicants must reside in the Nashville area. RESPONSIBILITIES Process ticket sales through Ticketmaster and assist guests with ticket purchases and ticketing issues. Provide clear, friendly, and professional customer service throughout all interactions. Address general inquiries related to seating options, pricing, stadium policies, and event information. Accurately complete credit card and cash transactions in accordance with Club procedures. Reconcile and balance cash drawers at the end of each shift....

Job Title:  Box Office Representative Department:  Ticket Operations Reports to:  Manager of Ticket Operations Job Summary Box Office Representatives assist customers with the selection and purchase of their tickets, while providing helpful information and a high level of customer service. Box Office Representatives are commonly the first point of contact for guests attending a match, so they set the tone for the entire fan experience.  Box Office Representatives greet each guest and respond to each request in a friendly and polite manner, while giving guidance and direction for any further needs.  The ability to proficiently navigate the ticketing system, as well a strong customer service background, is essential. Hours include approximately 5 – 6 hours on game day at TQL Stadium. Your day will include arriving to TQL Stadium 3 hours before kickoff and working for the duration of the game (about 2 hours). What You’ll Do:...