11 guest experience representative jobs found

Each Guest Experience Representative will report directly to the Director, Guest Experience.  They will serve as a front line representative entrusted in keeping Earthquakes Stadium safe and secure as well as helping to create positive memorable experiences for our Guests on Event Days. Pay Rate is $22.00/hr. Opportunity for monetary bonuses. Employees are scheduled on an “as needed” basis.   Responsibilities include but are not limited to:    Act as a front line representative assisting with guests and staff at all entry points of the Stadium Securing  gates and access points to ensure guests do not enter without an appropriate ticket/credential Direct fans around facility, ensure safety of staff and guests and communicate stadium policies to guests. Work locations may be inside the stadium, outside the main gates and/or other duties as assigned Provide guidance and direction to guests entering the stadium through...

Austin FC joined Major League Soccer (MLS) as the League’s 27th club in January 2019.  Austin FC officially began competing in MLS in April 2021, and in the 2025 season qualified for the MLS Cup Playoffs while also reaching and hosting the final of the U.S. Open Cup. Austin FC plays its home matches at Q2 Stadium, a 100% privately financed, state-of-the-art stadium which earned certification as a zero-waste venue in 2024. Austin FC sold out all 88 MLS home matches it played at Q2 Stadium during its first five seasons in the league, including three home MLS Cup Playoff matches. Austin FC is actively seeking part-time Guest Service Team Members who will be essential in creating a safe, welcoming, and lively experience for all guests in Q2 Stadium. As the person to welcome and serve our guests, exceptional hospitality and a positive attitude are required. Guest Services Teammates are encouraged to be proactive and find ways to deliver an above and beyond experience to...

Job Title:  Box Office Representative Department:  Ticket Operations Reports to:  Manager of Ticket Operations Job Summary Box Office Representatives assist customers with the selection and purchase of their tickets, while providing helpful information and a high level of customer service. Box Office Representatives are commonly the first point of contact for guests attending a match, so they set the tone for the entire fan experience.  Box Office Representatives greet each guest and respond to each request in a friendly and polite manner, while giving guidance and direction for any further needs.  The ability to proficiently navigate the ticketing system, as well a strong customer service background, is essential. Hours include approximately 5 – 6 hours on game day at TQL Stadium. Your day will include arriving to TQL Stadium 3 hours before kickoff and working for the duration of the game (about 2 hours). What You’ll Do:...

What it’s like working for Nashville Soccer Club: Working for Nashville Soccer Club is like being part of a family. We care about all our associates, and we work hard to create a positive culture. Nashville Soccer Club is made up of people who are passionate about their community, the sport of soccer, and being part of something new and exciting.   What we are looking for: Individuals available for 6-8 hours, 15-20 times per year, and available to attend all necessary in-person and virtual training as a prerequisite for employment Someone who enjoys speaking and interacting with others in a warm, and respectful manner Able to stand, walk or walk up and down stairs throughout an event Must enjoy helping others and working within a team environment. Proactive in seeking out positive interactions with both guest and coworkers and interested in maintaining those positive relationships   Primary roles & responsibilities:...

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.    Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.  If you want to be challenged to up your game and...

Director, Event Operations   St. Louis CITY SC Location: Energizer Park | St. Louis, MO   St. Louis CITY SC is seeking a strategic and experienced Director of Event Operations to lead event execution and operational excellence at Energizer Park and across the Downtown West District.  This role is responsible for delivering best-in-class event operations for all CITY SC and CITY2 matches while playing a key role in the planning and execution of third-party events, corporate rentals, private events, community activations, and other special events. The Director will work closely with the Events team to operationalize revenue-generating opportunities and ensure seamless event delivery from advance planning through post-event reporting.  The position reports to the Senior Director, Operations and serves as a senior operational leader within the venue.    Key Responsibilities   Event & Match Operations  ...

COMPANY BACKGROUND The Houston Dynamo Football Club (HDFC) is a multi-faceted organization dedicated to inspiring and supporting soccer participation and growth in Houston, TX and beyond. The Club’s brands include men's and women's professional teams - the Houston Dynamo (MLS) and Houston Dash (NWSL), a development academy, Houston Dynamo Dash Charities, as well as Shell Energy Stadium and Houston Sports Park.  The Club has a rich history, including MLS Cup titles (2006, 2007) and in-season tournament championships for both the Dynamo (2018) and Dash (2020) and is focused on building toward the next championships, inspiring and uniting the city of Houston through the sport of soccer and community outreach, and creating the most inclusive sporting experience and diverse fan base in the city and state. PURPOSE OF THE JOB The Director, Guest Services, is responsible for providing best-in-class experience for all fans, guests and visitors attending events...

Who We Are: Minnesota United FC (MNUFC) is a professional soccer club competing in Major League Soccer (MLS), the top tier of soccer in North America. As a club driven by passion and community, we operate under the oversight of the U.S. Soccer Federation, a member of FIFA. Our headquarters are in Golden Valley, MN, with soccer operations based at the MNUFC Training Center in Blaine. On matchdays, we call Allianz Field in St. Paul home—one of the premier soccer-specific stadiums in the country.   Position:  The Manager, Group Sales is part of the Ticket Sales and Service department for Minnesota United FC (MNUFC), a sports business located in the Twins Cities area of Minnesota and a member of Major League Soccer (MLS), the top tier soccer league in North America.   Position Summary: Minnesota United are seeking a highly organized, passionate, hard-working, dedicated leader to maximize revenue through the sale of group tickets....

Department: Ticketing Reports To: Director, Ticket Operations POSITION OVERVIEW The Ticket Office Representative is a part-time, event-day position responsible for providing exceptional customer service and assisting fans with ticket purchases and inquiries at GEODIS Park. This role plays an important part in delivering a seamless matchday experience by supporting ticket sales, processing transactions, and resolving ticket-related questions. Applicants must reside in the Nashville area. RESPONSIBILITIES Process ticket sales through Ticketmaster and assist guests with ticket purchases and ticketing issues. Provide clear, friendly, and professional customer service throughout all interactions. Address general inquiries related to seating options, pricing, stadium policies, and event information. Accurately complete credit card and cash transactions in accordance with Club procedures. Reconcile and balance cash drawers at the end of each shift....

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.  Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.  If you want to be challenged to up your game and make a...

Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a...