Arsenal FC
Highbury House, Drayton Park, London, UK
The Role
We’re looking for a strategic and insight‑driven Senior Ecommerce Customer Experience Manager to lead a high performing team, responsible for the end‑to‑end optimisation of our Arsenal Direct ecommerce store across desktop and mobile.
In this pivotal role, you will define and deliver our on‑site optimisation and CRO strategy, using experimentation, behavioural insights, and technology prioritisation to deliver measurable business impact.
Working closely with Commercial and Technology teams, you’ll provide expert guidance on customer experience quality and performance, balancing supporter expectations with commercial outcomes to power the growth of our ecommerce platforms.
Who we are
We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here .
Beyond that, we are passionate about our local community and, behind the...