Wasserman
GBR - London Office (Aldwych)
Location: London, UK (with travel as required to USA) Contract Type: Fixed-Term Contract (until August 2026)
We are looking for an experienced and detail-oriented Guest Communications Manager to join our ticketing and hospitality team on a high-profile FIFA World Cup project. In this role, you’ll manage end-to-end guest communications and oversee the operation of a dedicated Guest Management System (GMS). Working within a fast-paced agency environment, you’ll act as the critical link between internal delivery teams, client stakeholders, and guests – ensuring all communications are clear, accurate, and timely throughout the guest journey.
What You'll Be Doing:
Account Management
Reporting to the Account Director in the setup and management of effective guest communications and processes appropriate to the client’s needs and requirements.
You should have strong interpersonal and project management skills,...