Events & Hospitality Bar Manager

Location: Bromley FC, The Stadium, Hayes Lane, Bromley, BR2 9EF
Reports to: COO
Salary: Competitive and based on experience

About us

Bromley Football Club is an ambitious and forward-thinking club with a proud history and an
exciting future, competing in EFL League One. Alongside our success on the pitch, we continue
to invest and grow our hospitality and events offering.

Our operations include Broomfields Bar & Kitchen, multiple stadium bars and hospitality spaces,
and a diverse calendar of events ranging from matchdays and corporate functions to private
parties, business events and seasonal celebrations. With a growing range of facilities and an
exciting programme of events throughout the year, Bromley FC offers a fast-paced and varied
hospitality environment, where delivering exceptional customer experiences is at the heart of
everything we do.

Role Overview
We are looking for an enthusiastic and experienced driven Bar Manager to oversee the day-today operation of our Venue Suite and Ravens Bar at Bromley Football Club. The role will take
responsibility for delivering exceptional food, beverage and hospitality experiences across a
varied programme of activity, including daytime functions, evening events, private hire, corporate
hospitality and matchday operations.

Working closely with the wider club management team, the successful candidate will lead and
develop the bar team, maintain consistently high standards of service, manage stock and costs,
and ensure all areas operate efficiently and profitably.

This is a hands-on management position suited to someone who thrives in a busy hospitality
environment, takes pride in delivering excellent customer experiences and has the ambition to
help develop and grow the club's events and hospitality offering.

Roles & Responsibilities

1. FACILITY & CLEANING
- Management of Keg Storage, Deliveries, Site allocation.

2. TEAM LEADERSHIP & STAFF MANAGEMENT
- Manage and support bar staff throughout each matchday & event.
- Delegate duties and ensure all team members understand their responsibilities.
- Lead by example, maintaining high standards of professionalism and customer service.
- Train new team members on bar procedures, drinks preparation and service standards.
- Motivate the team and provide constructive feedback where necessary.
- Staff rota’s, shift allocation and break management

3. CUSTOMER SERVICE & GUEST EXPERIENCE
- Ensure customers receive friendly, efficient and professional service.
- Handle customer complaints and resolve issues promptly.
- Monitor service quality and customer satisfaction throughout the shift.
- Support the team during busy periods to maintain service speed and quality.
- Maintain a welcoming, clean and professional bar environment.

4. BAR OPERATIONS AND SHIFT MANAGEMENT
- Ensure the bar is fully prepared before service begins.
- Monitor service flow and allocate staff effectively during busy periods.
- Ensure all equipment is working correctly and report any faults.
- Complete handovers between shifts, communicating any outstanding issues.
- Ensure daily checklists and operational procedures are completed.

5. STOCK CONTROL & INVENTORY
- Monitor stock levels and ensure the bar is adequately stocked.
- Complete regular stock counts and report discrepancies.
- Check deliveries against orders and report missing or damaged items.
- Rotate stock using FIFO (First In, First Out) principles.
- Monitor wastage, breakages and spillages.
- Ensure fridges, storage areas and back-bar displays are organised and maintained.

6. CASH HANDLING AND FINANCIAL RESPONSIBILITY
- Ensure tills and payment systems are operated correctly.
- Complete cashing-up procedures and reconcile takings where required.
- Monitor voids, refunds, discounts and complimentary drinks in line with company policy.
- Report cash discrepancies to management.
- Help minimize waste, unnecessary costs and stock losses.

7. HEALTH, SAFETY AND LEGAL COMPLIANCE
- Ensure the bar complies with food hygiene, health and safety procedures.
- Maintain cleanliness across the bar, glass washing area and storage spaces.
- Follow responsible alcohol service procedures, including checking identification and
refusing service when appropriate.
- Ensure staff follow company policies and licensing requirements.
- Identify hazards, report incidents and take appropriate action.

SPECIFICATION & ESSENTIAL REQUIREMENTS

The ideal candidate will demonstrate the following:

• Management Experience: Previous experience in a supervisory or management position
within a bar, restaurant or hospitality environment.
• Team Leadership: Proven ability to lead, motivate, develop and manage a team,
including recruitment, training, rotas and performance management.
• Hospitality & Events: Experience delivering high-quality customer service across busy
hospitality environments, ideally including corporate events, private functions and largescale events.

• Operational Organisation: Strong organisational skills with the ability to manage multiple
priorities, plan ahead and ensure smooth day-to-day operations.
• Customer Service: A passion for hospitality and the ability to deliver excellent customer
experiences while handling customer feedback and complaints professionally.
• Health & Safety: Good working knowledge of food safety, health and safety procedures,
alcohol licensing and responsible service of alcohol.
• Communication: Excellent communication and interpersonal skills, with the confidence to
work alongside senior management, colleagues, customers and external event
organisers.
• IT & Systems: Competent using EPOS systems, Microsoft Office and digital staff
scheduling or stock management platforms.
• Flexibility: Willingness to work evenings, weekends, bank holidays and football
matchdays in line with the club's event schedule.
• Hands-On Approach: A proactive manager who is comfortable leading from the front,
supporting the team during busy services and maintaining high standards throughout the
operation.

HOURS OF WORK

This is a full-time position working 40 hours per week, with working hours arranged around the
operational requirements of Bromley Football Club's hospitality and events schedule.

The successful candidate must be flexible and available to work evenings, weekends and bank
holidays as required. Attendance and management presence are essential at all Bromley FC
home matchdays and London City Lionesses home matchdays, alongside other scheduled
events and hospitality functions.

Due to the nature of the role, flexibility is essential, and working hours will vary depending on the
club's fixture schedule, event calendar and operational demands.