Job Description
Job Title: Hotel Reception Manager
Department: Hotel Reception
Reports to: Hotel Manager
Location: Bloomfield Road, Blackpool
Hours: 40 hours per week, including evenings, weekends, matchdays and
bank holidays as required
Salary: Dependent on experience
Who we are:
Blackpool Football Club is an English Professional Association Football Club based in the
seaside town of Blackpool, Lancashire.
The Club was founded in 1887 and has a very storied history, from being a founding
member of the Lancashire League in 1889, rising to the Top-Flight of the Football League
(the old First Division) in 1930, to winning the FA Cup in 1953 and being promoted to the
Premier League in 2010 (becoming the first Club to gain promotion from every division of
the Football League via the play-off system).
The Club currently competes in League One, the third tier of the English Football League.
The Club has played its home games at Bloomfield Road since 1901.
Job Purpose:
Blackpool Football Club is seeking an organised, proactive and customer-focused Hotel
Reception Manager to lead the day-to-day operation of the hotel reception team.
The postholder will be responsible for ensuring guests receive a professional, welcoming
and efficient service throughout their stay, while overseeing reception procedures,
supporting the development of the team and maintaining high standards of communication
and administration.
Working closely with the Hotel Manager and other hotel departments, the postholder will
support the smooth running of hotel operations and help deliver a positive guest
experience.
Key Responsibilities and Duties:
Reception Operations and Guest Experience
• Oversee the day-to-day operation of the hotel reception, ensuring guests are
welcomed professionally and receive a friendly, efficient and helpful service.
• Ensure check-in and check-out procedures are completed accurately and efficiently,
in line with hotel standards and procedures.
• Manage guest enquiries, requests and complaints professionally, resolving issues
where possible and escalating matters to the Hotel Manager when required.
• Ensure telephone calls, emails and other communications are handled promptly and
appropriately.
• Maintain accurate guest records, reservations and reception documentation,
ensuring information is handled confidentially and in accordance with Club
procedures.
• Monitor reception processes and identify opportunities to improve efficiency,
service delivery and the overall guest experience.
Team Leadership and Development
• Supervise and coordinate the work of reception staff, ensuring duties are allocated
appropriately and service standards are consistently maintained.
• Support the induction, training and ongoing development of reception team
members.
• Provide guidance and feedback to staff, promoting a professional, customer-focused
and supportive working environment.
• Assist with the preparation of staff rotas and the coordination of reception cover in
line with operational requirements.
• Promote effective communication within the reception team and with other hotel
departments.
Administration and Communication
• Ensure reception administration is completed accurately and within required
timescales.
• Maintain effective handovers and communication between shifts, ensuring relevant
information is shared with the appropriate colleagues.
• Liaise with housekeeping and other hotel departments to support room readiness,
guest requests and the smooth running of daily operations.
• Ensure reception equipment, systems and working areas are maintained
appropriately, and report any issues requiring attention.
• Handle guest and business information confidentially and in accordance with Club
procedures and data protection requirements.
Standards and Compliance
• Ensure reception administration is completed accurately and within required
timescales.
• Maintain effective handovers and communication between shifts, ensuring relevant
information is shared with the appropriate colleagues.
• Liaise with housekeeping and other hotel departments to support room readiness,
guest requests and the smooth running of daily operations.
• Ensure reception equipment, systems and working areas are maintained
appropriately, and report any issues requiring attention.
• Handle guest and business information confidentially and in accordance with Club
procedures and data protection requirements.
Safeguarding
Blackpool Football Club is committed to safeguarding the welfare of children and young
people. The postholder must act to safeguard children and young people, follow Club
safeguarding policies and procedures, and report any concerns to the appropriate person.
General Responsibilities
• Comply with all Club policies, procedures and relevant legal requirements.
• Maintain appropriate standards of professionalism, conduct and confidentiality.
• Promote positive working relationships with colleagues, guests and other
stakeholders.
• Carry out duties with due regard to equality, diversity and inclusion, treating others
fairly and respectfully.
• Undertake any other reasonable duties commensurate with the role as requested by
the Hotel Manager or relevant Club management.
The duties and responsibilities outlined above are not exhaustive and may be amended in line with the needs of the Club.
