Guest Experience Host

Birmingham City Football Club | Casual Role

Location: St. Andrew's @ Knighthead Park

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Are you confident, friendly, and passionate about delivering outstanding customer service? Do you enjoy working in a fast-paced, people-focused environment? If so, we'd love to hear from you.

We are looking for enthusiastic Guest Experience Hosts to join our hospitality team and help create memorable experiences for our guests on matchdays at Birmingham City Football Club.

About the Role

As a Guest Experience Host, you will be at the heart of our hospitality operation, ensuring guests receive a warm welcome and exceptional service throughout their visit.

Key Responsibilities

• Attend pre-match team briefings.
• Prepare and check hospitality areas before guest arrival.
• Verify table layouts and guest manifests.
• Ensure hospitality spaces, including washrooms, are clean and ready for service.
• Welcome guests upon arrival and check them in.
• Escort guests to their tables and explain the matchday experience.
• Build positive relationships with guests throughout the event.
• Support hospitality operations during pre-match, half-time, and post-match periods.
• Gather guest feedback and help continuously improve the customer experience.
• Work collaboratively as part of a wider matchday team.

About you

We're looking for individuals who are:

• Confident and personable.
• Excellent communicators with strong interpersonal skills.
• Passionate about customer service and guest experience.
• Positive, proactive, and willing to get involved.
• Comfortable working in a busy event environment.
• Reliable, professional, and well-presented.
• Able to work effectively as part of a team.

Matchday Working Hours

Hours vary depending on kick-off times. Typical examples include:

• Saturday 3:00pm kick-off: 10:30am to approximately 6:00pm-6:30pm.
• Weekday 7:45pm kick-off: 3:00pm to approximately 11:00pm-11:30pm.
• Weekend 12:00pm kick-off: 7:30am to approximately 4:00pm.

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EDI

Birmingham City FC is proud to be an Equal Opportunities and Disability Confident employer.

We welcome applications from all sections of the community and are committed to ensuring a fair and inclusive recruitment process. Candidates are assessed solely on merit, regardless of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race or ethnicity, religion or belief, sex, sexual orientation, socioeconomic background, or caring responsibilities.

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We value diversity and actively encourage applications from individuals of all backgrounds. If you require any adjustments to support you during the recruitment or interview process, please let us know when applying.