Job Description
Position Overview
The Daytime Front Desk Manager is the first face members and guests see each morning at [Facility Name]. This person opens the facility, keeps the front desk running smoothly through the day, and supports every department and program across the facility, from operations and sales to staffing and league play.
This role suits an organized, friendly, self-directed person who enjoys variety: one hour may be greeting new members and answering phones, the next reviewing adult league jerseys, running laundry, or helping cover a staffing gap.
Schedule and Position Details
- Core Hours: Monday–Friday, between 7:00 AM and 3:30 PM.
- Additional Hours: Optional weekday evening and weekend shifts available if desired. Additional availability is preferred.
- Reports To: Senior Manager of Customer Experience
- Employment Type: Part-time
- Location: COPA Soccer Training Center in Walnut Creek, CA
Key Responsibilities
Facility Opening and Operational Support
- Open the facility each morning: unlock, turn on lights and systems, and confirm spaces are clean, safe, and ready for members.
- Complete opening checklists and report maintenance, equipment, or safety issues to the appropriate manager.
- Support all departments and programming as needed, providing day-to-day operational help to keep the facility running smoothly.
Front Desk and Member Service
- Greet members and guests, check them in, and answer questions about memberships, programs, and facility policies.
- Answer and route phone calls, take accurate messages, and return calls promptly.
- Monitor and respond to the front desk email inbox in a timely, professional manner.
New Member Experience
- Track new members through their onboarding experience, logging key touchpoints and follow-ups.
- Make sure new members feel welcomed, informed, and connected to the right programs.
- Flag concerns or feedback from new members to leadership.
Adult League Support
- Review adult league jersey orders and submissions for accuracy, including names, numbers, sizes, and team assignments.
- Coordinate with league staff to resolve discrepancies before orders are finalized.
Sales Support
- Support membership and program sales by sharing information, giving tours, and following up with leads.
- Process registrations, payments, and membership changes accurately.
General Administration
- Handle general administrative work such as data entry, filing, record keeping, and preparing materials.
- Maintain accurate member records in the facility's management system.
Staffing Support
- Assist with front desk staff scheduling, shift coverage, and onboarding of new desk staff.
- Serve as a point of contact for daytime front desk staff and help keep shift handoffs organized.
Laundry and Cleaning
- Complete daily laundry tasks, such as washing, drying, folding, and restocking towels and other linens.
- Perform cleaning tasks throughout the facility, including the front desk area, lobby, and other shared spaces.
Other Duties
- Perform other duties as assigned to support the facility and team.
Qualifications
Required
- High school diploma or equivalent.
- 1+ year of experience in customer service, front desk, hospitality, or administrative work.
- Comfort using computers, email, and member management or point-of-sale software.
- Reliable availability for early morning weekday shifts starting at 7:00 AM.
Preferred
- Experience in a fitness center, sports facility, recreation center, or club setting.
- Prior supervisory, team lead, or scheduling experience.
- Familiarity with adult sports leagues or recreational programming.
- Sales or membership enrollment experience.
- CPR/First Aid certification (or willingness to obtain).
Skills and Attributes
- Warm, welcoming, and professional with members, guests, and staff.
- Highly organized, with strong attention to detail (especially for jersey reviews and member tracking).
- Able to juggle multiple tasks and shift priorities calmly during busy periods.
- Clear, friendly communicator by phone, email, and in person.
- Self-motivated and dependable when working independently during opening hours.
- Team player who is willing to pitch in wherever needed, from sales to cleaning.
Physical Requirements and Work Environment
- Able to stand and walk for extended periods during a shift.
- Able to lift and carry up to [25] lbs (for example, laundry loads and supplies).
- Able to bend, reach, and perform routine cleaning tasks.
About COPA Soccer Training Center