Job Description
Superstadium Management Company Ltd (SMC) are looking to recruit an enthusiastic and professional Hospitality Manager to join our matchday team at MKM Stadium. The successful candidate will lead the hospitality team and ensure guests and sponsors receive a welcoming, professional and high-quality experience.
This hands-on, fast-paced role involves working closely with the commercial, safety and stadium operations teams to support the smooth running of the hospitality areas.
Position Type: Casual / Matchday Event Staff
Department: Stadium Operations and Hospitality
Reports To: Safety Officer, Deputy Safety Officer and Stewards Admin Manager
Hours: Casual hours, including evenings, weekends and bank holidays
Location: MKM Stadium, Hull HU3 6HU
Your key responsibilities
• Manage and oversee the hospitality front-of-house team on event days, ensuring guests receive a professional, welcoming and high-quality experience.
• Conduct a pre-match briefing for hospitality staff.
• Complete checks of hospitality areas before guest arrival.
• Lead and support hospitality staff, ensuring team members fully understand their duties for the day ahead.
• Act as a key point of contact for guests, responding to queries and resolving issues promptly and professionally.
• Document and record any complaints or issues that arise.
• Work closely with the commercial team and other managers to support the safe and efficient running of the hospitality areas.
• Monitor customer service standards, providing support and guidance to team members and addressing concerns promptly.
• Deal confidently with unexpected situations and escalate matters when required.
• Maintain effective communication with colleagues and other stadium departments to support seamless stadium operations.
• Ensure all relevant health and safety requirements and MKM Stadium policies are followed by the team at all times.
• Maintain a professional and positive approach, acting as an ambassador for SMC and MKM Stadium.
• Ensure hospitality areas are appropriately closed after each event.
• Provide feedback to management following the event.
What are we looking for?
We’re looking for an approachable, proactive and confident team leader who takes pride in delivering an outstanding guest experience. You will remain calm under pressure, make informed decisions in line with SMC and MKM Stadium policies and procedures, and communicate effectively with guests, staff and management at all levels.
You will lead by example and work closely with the wider safety and stadium operations teams to ensure hospitality runs safely, smoothly and professionally.
Essential Requirements
• NVQ Level 3 Spectator Safety Qualification.
• Previous experience in hospitality, events, customer service or a similar environment.
• Experience of leading, managing and coordinating a team.
• Excellent communication and interpersonal skills.
• Reliable and punctual, with professional standards of dress and presentation.
• Professional approach and manner in all situations.
• Willingness to work flexible hours, including evenings, weekends and bank holidays.
• Ability to work effectively with colleagues across different departments.
• Applicants must be aged 18 or over due to the nature of the role.
Desirable Requirements
• Previous experience working in a management role within hospitality or events.
• Previous experience working within a stadium, sports venue, events setting or other large-scale, fast-paced hospitality environment.
• Knowledge of crowd management, stadium operations and event safety procedures.
Key Behaviours
• Approachable, proactive and confident.
• Organised and able to lead a team effectively.
• Calm under pressure and able to make informed decisions.
• Clear and professional communicator.
• Committed to delivering excellent customer service.
• Positive team player who leads by example.
• Committed to safe, smooth and professional stadium operations.
Safeguarding
The safeguarding and welfare of children, young people and adults at risk is paramount. This role is subject to our safer recruitment practices and pre-employment checks, which may include a Disclosure and Barring Service (DBS) check where appropriate.
Eligibility for Employment in the UK
In accordance with current legislative requirements the successful applicant must produce documentary verification of their eligibility to work in the UK and will not be allowed to start work until this has been received.
To apply for this role, please complete the SMC application form from our club website and send to recruitment@wearehullcity.co.uk
Superstadium Management Company Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.
The safeguarding and welfare of children and young people is paramount of importance to Superstadium Management Company Ltd and as such this position is subject to the Disclosure and Barring Service (DBS). Superstadium Management Company Ltd is fully committed to safeguarding and promoting the welfare and safety of children and young people. We expect all our Board, staff and volunteers to always adhere, demonstrate and communicate this commitment. Superstadium Management Company Ltd fully accepts our responsibility to welfare and protection of children and young people therefore, our aim is for the golden thread of safeguarding to run through every element of the club’s work.
